Sign in

Customer Service Manager

Westminster, CO
February 22, 2020

Contact this candidate


Randy L. Warren

Arvada, CO. ***** Cell: 469-***-****

Summary of skills

*Operations / management *Commercial Projects *Inventory control *Logistics *Warehouse designs *P & L knowledge *Training *DOT *Customer Service / sales *Material Claims *Navision, Axapta, SPS *OSHA

Professional Experience

Stone Boutique, Dallas, Texas

Operations/Warehouse Mgr. (2018-2019)

Scheduled all inbound containers

Inspected all materials received for quality and reported any issues to owner

Scheduled all outbound deliveries

Maintained high inventory accuracy by completing cycle counts.

Knowledge of DOT and OSHA guidelines

Reorganized warehouse to accomplish company goals.

Responsible for hiring, training all new warehouse staff

Levantina, Dallas, Texas

Operations/Warehouse Mgr. (2010-2018)

Maintained inventory control resulting in excellent inventories and audits

Scheduling of all intercompany transfers between 5 locations and all inbound containers

Scheduling of all regional deliveries (6 states, 7 sales reps)

Developed and implemented commercial cut size projects with first-year sales at 1 million dollars

Developed operational procedures for the company and currently oversee all operations in our Austin location

Assisted in development of new facility and designed warehouse layout to accomplish company’s goals and objectives

Responsible for company truck leases (new trucks or renewals)

Hiring and training of all warehouse staff

Oversee all forklift and crane maintenance to assure within Osha guidelines

Familiar with DOT regulations and the new ELD monitoring

Assist in material claims from oversea suppliers and third-party companies

Assist retail customers in selecting materials for their homes

Reviewed monthly P&L statements to maintain or reduce operational costs. Approve all billing costs.

Dal-Tile, Dallas, Texas

Administrative Manager (2002-2008)

Trained all customer service staff on procedures and policies for auditing purposes

Training of all warehouse staff on material handling within Osha policies

Worked with drivers to ensure they were following DOT regulations

Responsible for maintaining overhead cranes, forklifts and delivery trucks

Issued purchase orders to outside vendors

Maintained and approved all invoices for AP

Approving American Express billings and balanced statements

Responsible for intercompany transfers using outside brokers

Assisted in inventory control bringing our location from an unsatisfactory audit to satisfactory in 6 months.

Traveled to other locations to train and develop employees on material handling and safety

Assisted in layout of new warehouses and moved locations into new facilities

Trained Mohawk safety department on proper truck loading, securing of material and unloading for a Mohawk safety video to be used to train drivers and employees.

International Marble & Granite, Denver, Colorado

Logistics Manager (1999 – 2002)

Responsible for tracking all containers from overseas for 5 different locations

Approved invoices for payment to release containers and assure prompt delivery to warehouses

Managed stock transfers between 4 different locations (Approx. 25 per month)

Worked with logistics company’s scheduling pickups, routing and delivery times

Assisted in keeping inventory levels balanced between locations based on sales

Worked with LTL companies acquiring discounts and freight claims to assure company savings

Approved all freight billing for all locations

Maintained DOT program to the highest level making sure all locations were in compliance.

Warehouse Operations Manager (2001-2002)

Developed and implemented company operations manual to maintain standards and consistency between 5 locations

Trained warehouse managers and staff on sight to assure proper material handling was followed as well as OSHA policies and safety

Trained customer service staff on paperwork to ensure policies and procedures were being followed properly for all locations

Evaluated inventory cycle counts and assisted locations with inventory discrepancies

Supervised physical inventories

Responsible for purchasing forklifts, delivery vehicles, racking, lighting, etc.

Involved in quotes for special projects and repairs or upgrades to building.

I began as a manager of one warehouse and grew into two warehouses with seven customer service employees and twenty warehouse personnel. I was responsible for maintaining 5+ million-dollar inventory. I implemented cycle counts which made inventory more accurate. My last inventory came out with a variance of less than one half of one percent. I instituted policies in the warehouses that were beneficial to the company as well as our customers.


Salmon High School, Slidell, La.


Brad Fullerton, Dallas, Texas 915-***-**** Business associate

Mike Hitchcock, Phoenix, Arizona 303-***-**** Business associate

David Garcia, Plano, Texas 214-***-**** Business associate

Sherry Dobis, Plano, Texas 214-***-**** Business associate

Contact this candidate