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Manager Training

Oconomowoc, WI
February 22, 2020

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Kelly Roehr Delafield, Wisconsin ***** • 262-***-****

Talent Manager – Marcus Corporation

C-Level & Leadership Collaboration / Change Management / Talent Management & Development / Leadership Coaching / Employee Skill Development & Training

Accomplished leader with a proven record of success in leading organizations through large cross-functional people, process, and technology change initiatives by building trusted relationships at all organizational levels. Empathetic leader skilled at guiding impacted stakeholders through the change process while meeting business needs. Expert in leveraging coaching and mentoring as tools to enable change adoption. Honest, direct, and personable communicator, leader, collaborator, and mentor with a proven track record of success. Core Competencies include:

Skills Areas of Expertise Attributes

Project & Program Management Change Management Advocacy Relationship Focused

Customer & Client Focused Change Methodologies (e.g., Prosci, ADM) Trusted Advisor

Change Management Execution Training & Development Collaborative

Results Driven Coaching & Mentoring Self-Motivated & Directed

Professional Experience

Accenture – Milwaukee, Wisconsin

Management Consulting Principal, Innovation & Thought Leadership (8/2017 to 3/2019)

Partnered with clients to deliver large-scale system implementations on time and within budget. Implementation covered people, process, and technology impacting users globally. Directed global change and training teams.

Designed, developed, and delivered an adoption-focused change management strategy (Prosci, CAP, and ADM) containing change management detailed workplan, stakeholder and impact assessments, and business readiness. Strategies also included training and communications strategies incorporating skill gap analysis and user needs analysis.

Selected Contributions for 2017-2019:

Implemented training, mentoring, and communication programs at 400 sites representing thousands of users. Training assessments revealed that 80% of learners felt prepared for program implementation.

Cultivated 98% user adoption by improving employee capabilities through detailed training curriculum based on skills gap analyses. Developed and facilitated a 70/20/10 blended (i.e. instructor led, eLearning, and one-on-one training) adult learning curriculum. Additionally, actively managed the training and development teams to ensure the programs were delivered per workplan and within budget.

Partnered with business leaders to implement coaching and mentoring programs to encourage a culture of continuous learning and skill improvement (my last conversation with this client revealed great success and training content has been reviewed/measured quarterly 2018.)

Management Consulting Manager – HR Strategy & Talent Management (2013 to 2017)

Developed and directed client change management, communications, and training development strategies. Developed

4 regionally based (North America, Canada, EMEA, and APAC) training strategies including content translations, communication tool kits for all stakeholders, and facilitated instructor-led client sessions.

Selected Contributions:

Developed and implemented a coaching and mentoring program reaching 12 executives and 53 professionals in preparation of a LIMS (Laboratory Information Management System) implementation.

Designed and delivered change management and training strategies for the adoption and implementation of a multi-platform Success Factors HR system, which impacted the entertainment client’s ~200,000 employees.

Saved $40,000 and delivered 50 high-quality training packages on time and within budget.

Management Consultant – T&O Change & Training Development (2010 to 2013)

Designed and executed client’s premier leadership development and training university. Created and delivered a reward program in alignment with client’s business strategy.

Selected Contributions:

Attained 100% business readiness among 3000 employees and distributors in advance of deployment of a Laboratory Information Management System (LIMS) achieved through leadership coaching and employee training and communications.

Orchestrated two-year project for a large consumer goods company on HR transformation, change management, and training strategies.

Implemented a non-profit client’s first ever new hire orientation program which included buddy assignments as well as assignment of an individual mentor (8 years later the client revealed this program is still in place and increased employee moral year over year as revealed in their annual employee survey.)

GE Healthcare – Waukesha, Wisconsin

Learning Management System Program Manager (1998 to 2010)

Led the Learning Management System consisting of completion of 1.5 million courses by 51,000 global employees throughout 142 countries. Developed, implemented, and managed program strategies and evaluations that supported and enhanced the functionality and effectiveness of the Talent Management System.

Previous experience with GE Healthcare as Global HR Specialist.


Bachelor of Arts in Business Management & Human Resources Alverno College – Milwaukee, WI

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