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Mortgage Training

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Posted:
February 22, 2020

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Resume:

UMA SHANKAR B

Phone: +971-*********

E-Mail:adbxbf@r.postjobfree.com

Enterprising leader & planner with experience in leading Operations by managing KYC, training & quality & improving Client Relationship Management and mentoring Teams, targeting assignments in:

Underwriting / Loss Mitigation/ Mortgage Management / Team Management / KYC / Training and Quality

Location Preference: Gulf Markets

PROFILE SUMMARY

Competent Professional with nearly 9 years of experience in managing loss mitigation documents, performing financial analysis, evaluating foreclosed loans, performing financial analysis, assessing borrower financial situation, and adhering to guidelines to prevent foreclosure

Skilled in liaising with borrowers to determine options and/or contributions to loss mitigation strategies

Executed 12 transition process as a team lead in cashiering/ loss mitigation and database transfer

Proficient in team leadership, staff development, management and performance evaluations and actions and understanding of business analysis principles, processes, and techniques

Expertise in evaluating loan requests and submission through automated underwriting

Knowledge of mortgage modification process and providing appropriate mortgage loan recommendations

Worked in manging, cashiering and database transfer in US Mortgage

Helped customers in determining which type of mortgage best meets their needs, as well as which mortgage product is most likely to be approved

Manage KYC Operations by ensuring complete document verification and minor system enhancements

An effective communicator and team leader with excellent analytical and problem solving skills

KEY SKILLS

Loss Mitigation Underwriting KYC Management

Quality Assurance Training Team Management

ORGANISATIONAL EXPERIENCE

Jun’16-May’19: Firstsource Solutions, as Team Lead

Client: Suntrust & Ditech

Key Result Areas:

Reviewed & evaluated clients’ concern in paying back the creditors and their potential to pay

Mentored, led and coached a 25 member team

Granted and disapproved requests of loan, mortgage & insurance and evaluation which included assessing the customers’ bank & statement of accounts

Assessed clients’ assets, which involve tasks such as managing & negotiating rates with customers and helping out in executing policies for loan & mortgage applications

Combined actuarial skills and underwriting experience to design best-in-class underwriting systems and practices that created shareholder value

Drafted the probable requirement for the customers’ application and providing quotations for their clients or agents

Set loans up on forbearance/repayment plans, evaluated borrower's hardship, assets, income, and expenses to configure terms and the down payment amount of proposed plans

Undergone business training programs and trained new joiners

Delivered trainings, conducted weekly huddle and discussed the new updates thereby reducing time and improved employee efficiency

Conducted quality check of the loans worked by the agents and presented feedback

Managed AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion

Steered KYC Operations project book of work, including strategic program roll out, major, minor system enhancements

Liaised with onshore clients and presented the update to the team

Formulated weekly and monthly reports and submitting to client and explaining in the meeting

Highlights:

Steered 12 transition process as a team lead in cashiering/ loss mitigation and Database transfer

Dec’15-Jun’16 Infosys Limited, as Subject Matter Expert (SME)

Client: Suntrust

Highlights:

Conducted review of bank statement to verify the transactions

Recognised as SME for the new joiners and delivered training session for the team

Managed different investors and modified the loan as per the request with checking the eligibility factors

Ensured KYC & complete document verification by conducting weekly huddle and discussed the new updates

Liaised with onshore clients and presented the update to the team

Supervised all critical income documents and calculations

Jun’10-Sep’15: Ocwen Financial Limited, as Senior Specialist Underwriter (Loan Resolution Coordinator)

Client: Ocwen

Highlights:

Managed HAMP loans (both GSE & Non-GSE) & forbearence plan; opened FB module accordingly

Undertook verification of all bank statements

Executed testing in both GSE & non GSE to identify whether the applications are triggering right codes

Worked on manual calculator IMPAC loans, of separate investor and uploaded the CCS data with the help of stage 5

Emerged as a key part of SME for the new joiners and delivered training session for the team

Worked with different investors and modified the loan as per the request with checking the eligibility factors

EDUCATION

B.Com. from St. Joseph’s Evening College, Bangalore in 2010

IT Skills

MS Office Suite and Internet Applications

PERSONAL DETAILS

Date of Birth: 16th Aug 1987

Languages Known: English, Hindi, Kannada & Tamil

Passport No.: L833326



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