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Administrative Assistant Document Control

Houston, TX
February 22, 2020

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Debra Bisor


Areas of Specialty

· Disaster Case Management

· Oil/Gas Records Management

· Document Control

· Administrative Assistant


Harris County Community College

Pursuing Associate in Business Technology (Expected Graduation December 2019)

Professional Experience

BCFS – Baptist Children Family and Services

Disaster Case Manager December 2017 – September 2019

Assess disaster related, unmet needs and help to identify resources to meet those needs

Advocate collaboratively and for the disaster survivor, with human service, health, education agencies, local, long- term recovery groups and other entities to resolve unmet needs facing survivors impacted by Hurricane Harvey.

Daily documentation of all Survivor and agency contact

Maintain confidentiality of all personal identifying information of Survivor’s

Ability to work with a diverse population

Coordinate services provided by other professionals and agencies

Actively engage with assisting Survivor to meeting their unmet needs by developing an individualized recovery plan and meeting the goals and actions step

Teletech - FEMA

FEMA Agent September 2017 – November 2017

Performed initial intake for existing and new FEMA applicants

Provided applicants with status updates

Trained in FEMA software and Answered multi-phone lines

LuTech Resource March 2017 – July 2017

Document Control Specialist/Imaging

Supported technical projects and departments

Received, catalogued and stored hard copies and electronic copies of all technical drawings, reports and related information in an orderly manner, in line with policies and procedures

Allocated and controlled the document numbering system for the project work

Ensured electronic and hard copy filing is accurate and is easily retrievable

Responded in a timely manner to requests to retrieve information, information searches and general requests for support from project/department personnel

Adecco USA May 2016 – December 2016

Customer Service Representative

Priorities and supported customer enquiries via email in timely and effective manner

Handled incoming calls and referred callers to appropriate department or personnel

Solved customer problems relating to the product or service in a timely manner

Updated customer accounts and amend orders appropriately

Investigated customer complaints in a timely manner ensuring a satisfactory outcome

Prepared and maintained spreadsheets, reports, relevant databases

Maintained maximum security to all shareholders accounts

Experis – Nalco June 2013 – May 2014

Document Control Coordinator

Utilized SAP to acquire skills for processing forms for domestic and international shipment

Utilized SAP to process packing list, commercial invoicing, certificates, Tiff codes

Acted as in-house expediter

Utilized SAP for requisitions and purchase orders for forecast dates, client procedures on handling documents and recipients register.

Processed engineering deliverables and vendor documents

Uploaded and download documents using SharePoint and FTP

Submitted, Transmitted, reviewed, revised, status documents

Scanned and copied documents

Veola Offshores June 2011 – May 2013

Document Control/Engineering Administrative Assistant

Submitted, Transmitted, reviewed, revised, status documents

Uploaded and download documents using QMS, SharePoint and FTP

Scanned and copied documents

Played key role in selecting software program used for processing all engineering documents

Made significant contribution to new document control procedure to speed up processing of engineering documents

Provided administrative support to engineering department; scheduled meetings, arranged for conference calls; coordinated luncheons

Jacobs Engineering May 2005 – December 2010

Document Control Coordinator

Processed engineering deliverables and vendor documents

Upload and download documents using JPI, Inforwork, Documentum and SharePoint and FTP

Transmitted, reviewed, revised, review, stamped, status and created reports

Created numbering systems for 3000+ documents to improve efficiency in processing documents

Maintained master document register and updated Metric

Computer Skills: Microsoft Office (Word, Excel, Access, Outlook) Adobe Acrobat, Documentum, SharePoint, FTP, SAP, Inforwork, Metadata, JPI, Citrix, CPC, Harbor Flex, IDoc, IP Cisco Comm.; Mozilla SSL VPN, Oracle and Kronos

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