Debra Bisor
adbxba@r.postjobfree.com
Areas of Specialty
· Disaster Case Management
· Oil/Gas Records Management
· Document Control
· Administrative Assistant
Education
Harris County Community College
Pursuing Associate in Business Technology (Expected Graduation December 2019)
Professional Experience
BCFS – Baptist Children Family and Services
Disaster Case Manager December 2017 – September 2019
Assess disaster related, unmet needs and help to identify resources to meet those needs
Advocate collaboratively and for the disaster survivor, with human service, health, education agencies, local, long- term recovery groups and other entities to resolve unmet needs facing survivors impacted by Hurricane Harvey.
Daily documentation of all Survivor and agency contact
Maintain confidentiality of all personal identifying information of Survivor’s
Ability to work with a diverse population
Coordinate services provided by other professionals and agencies
Actively engage with assisting Survivor to meeting their unmet needs by developing an individualized recovery plan and meeting the goals and actions step
Teletech - FEMA
FEMA Agent September 2017 – November 2017
Performed initial intake for existing and new FEMA applicants
Provided applicants with status updates
Trained in FEMA software and Answered multi-phone lines
LuTech Resource March 2017 – July 2017
Document Control Specialist/Imaging
Supported technical projects and departments
Received, catalogued and stored hard copies and electronic copies of all technical drawings, reports and related information in an orderly manner, in line with policies and procedures
Allocated and controlled the document numbering system for the project work
Ensured electronic and hard copy filing is accurate and is easily retrievable
Responded in a timely manner to requests to retrieve information, information searches and general requests for support from project/department personnel
Adecco USA May 2016 – December 2016
Customer Service Representative
Priorities and supported customer enquiries via email in timely and effective manner
Handled incoming calls and referred callers to appropriate department or personnel
Solved customer problems relating to the product or service in a timely manner
Updated customer accounts and amend orders appropriately
Investigated customer complaints in a timely manner ensuring a satisfactory outcome
Prepared and maintained spreadsheets, reports, relevant databases
Maintained maximum security to all shareholders accounts
Experis – Nalco June 2013 – May 2014
Document Control Coordinator
Utilized SAP to acquire skills for processing forms for domestic and international shipment
Utilized SAP to process packing list, commercial invoicing, certificates, Tiff codes
Acted as in-house expediter
Utilized SAP for requisitions and purchase orders for forecast dates, client procedures on handling documents and recipients register.
Processed engineering deliverables and vendor documents
Uploaded and download documents using SharePoint and FTP
Submitted, Transmitted, reviewed, revised, status documents
Scanned and copied documents
Veola Offshores June 2011 – May 2013
Document Control/Engineering Administrative Assistant
Submitted, Transmitted, reviewed, revised, status documents
Uploaded and download documents using QMS, SharePoint and FTP
Scanned and copied documents
Played key role in selecting software program used for processing all engineering documents
Made significant contribution to new document control procedure to speed up processing of engineering documents
Provided administrative support to engineering department; scheduled meetings, arranged for conference calls; coordinated luncheons
Jacobs Engineering May 2005 – December 2010
Document Control Coordinator
Processed engineering deliverables and vendor documents
Upload and download documents using JPI, Inforwork, Documentum and SharePoint and FTP
Transmitted, reviewed, revised, review, stamped, status and created reports
Created numbering systems for 3000+ documents to improve efficiency in processing documents
Maintained master document register and updated Metric
Computer Skills: Microsoft Office (Word, Excel, Access, Outlook) Adobe Acrobat, Documentum, SharePoint, FTP, SAP, Inforwork, Metadata, JPI, Citrix, CPC, Harbor Flex, IDoc, IP Cisco Comm.; Mozilla SSL VPN, Oracle and Kronos