A Skilled Executive Waitress who has a good understanding of anticipating guest needs in hospitality industry. Have excellent interpersonal skills and a good knowledge of appropriate customer care standard. I have more than two years of experience working in Food and beverages department in fast-paced restaurant across UAE.
Customer service skills and a professional work ethic
Efficient and organized
Good interpersonal and oral communication skills
Ability to work as a fraction of team
Sales and marketing skills
Complete knowledge of hospitality industry
ROYAL CATERING LLC, BOLLYWOOD PARK. DUBAI (UAE) Aug. 2018 – Dec. 2019 AS WAITRESS/SERVICE CREW
Greeting new customers and escort them to their tables.
Presenting menus and answered questions about the cuisine, making recommendations upon request
Wrote customers order and conveyed to kitchen staff
Served specialty dishes to customer at table required.
Check to ensure that customers are enjoying their meal – take actions to correct any issues, as needed.
Prepare bill and clean tables and other areas as needed, after client departed. THE CHESNEY HOTEL AND RESORT, VICTORIA ISLAND LAGOS. 2016 - 2018 AS RECEPTIONIST/ADMIN ASSISTANT
Greet guest with warm and sincere smiles.
Follow and archive department’s sales goals on a monthly, quarterly and yearly basis.
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store.
Process POS (point of sale) purchase.
Team up with co-worker to ensure proper customer service. AIRTEL TELECOM. COMPANY, IKEJA LAGOS. 2015 - 2016
AS CUSTOMER SERVICE AGENT
AYELABOLA TEMITAYO OLUWASEYI
Al Wahda Mall Street. Abu Dhabi.
Ensure customer receive courteous service at all time
Maintaining a high level of etiquette and always well groomed to preserve the standard of the company.
Maintain relationship with customers by providing support information and also recommend new opportunities for profitable service improvement
Implement sales strategies in accordance with the store plan for product marketing activities
Maintaining good posture while attending to customer. EDUCATION
UNIVERSITY OF LAGOS. 2012-2016
NATIONAL DIPLOMA CERTIFCATE
WEST AFRICAN EXAMINATION COUNCIL 2007-2011
SECONDARY SCHOOL SENIOR CERTIFICATE
Proficiency in Microsoft Office (MS Word, Excel, PowerPoint.
Ability to work with several operating systems, including Windows, Mac OSX and Linux
Gender : Female
Date of Birth : November 1994
Visa Status : Visit Visa
LANGUAGE LISTENING READING
ENGLISH EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT YORUBA VERY GOOD GOOD VERY GOOD VERY GOOD VERY GOOD