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Administrative Assistant Customer Service

Alameda, CA
February 24, 2020

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University of California, Davis August 2018

Bachelor of Science in Human Development


UCSF Medical Center February 2019 - Present

Administrative Assistant

● Coordinated the front desk by checking in/out patients in a fast efficient way.

● General office/admin duties such as sending faxes, taking phone calls, scanning/filing & organizing; worked primarily with Microsoft Word and Microsoft Excel.

● Checked daily for eligible insurances & created billing claims for insurances (Medical & private insurances).

● Assisted with scheduling interviews by confirming with candidates; constantly communicating with interview teams & hiring managers to keep them updated.

● Greeted and welcomed candidates; gave office tours, introduced the staff and provided any services in order to give them an exceptional experience.

● Registered daily new patients; scheduled appointments for patients, at times required to fill in multiple open appointments to increase our patient visits by making multiple cold calls.

● Surgery Coordinator: Coordinated & communicated with the hospital, surgical teams and patients. Obtained required authorizations from medical departments, doctors/surgery teams in order to schedule and confirm surgery dates.

State Farm February 2018- January 2019

Recruiting Coordinator

● Billing: Checked to see which clients were up to date with their insurance billing. Made phone calls, took payments and answered any customer service questions.

● Coordinated onsite interviews, scheduled phone screens, organized event planning/daily meetings.

● General administrative duties such as cold calling, taking phone calls, data entry, scanning/faxing, emailing and filing paperwork and time sensitive materials.

● Assist in recruiting operations (i.e. LinkedIn & Glassdoor) to seek eligible candidates. Skills: Microsoft Office, Excel, Outlook, G-Suite, Google Calendar, ATS, Epic systems, teamwork and interpersonal skills, adequate computer skills, research skills, resilience, friendly and outgoing.

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