Katie Coakley

Professional Summary

• *+ years experience in freelance web design and

customer service

• Collaborative and detail-oriented with the ability to multi-task and prioritize effectively while working in a team environment or independently

• Naturally proficient computer skills and a given love for problem-solving and going above and beyond to help others Work History

Grand Ledge Ford Lincon – Service Coordinator

Grand Ledge, MI

11/2019 – Present

Bender Chiropractic Health and Vitality Center –

Chiropractic Assistant, Patient Advocate and Office Assistant

Clinton Township, MI

08/2019 – 11/2019

• Used Herfert practice management system

• Opened office daily and stocked various office supplies, medical equipment, educational material and

supplements

adbx64@r.postjobfree.com

586-***-****

Lansing, MI 48917

Additional Training

• HTML

• CSS

• JavaScript

• JQuery

• Microsoft Office

• Adobe Creative Suite

• Greenway Prime Suite

• Herfert Management Software

• Spinal x-rays

• Telephone etiquette

• Deposits/Accounting

Education

Chippewa Valley High School

Clinton Township, MI

High School Diploma

• Accurately stored patient files and sensitive personal health information and kept patient electronic records up to date

• Assisted doctors in exam rooms; note taking, filing, taking vitals, performed spinal x-rays, conducted

consultations and verified insurance benefits with patients

• Compiled patient reports

• Curated various educational material for doctor and patient use

• Created promotional material for the office and natural health seminars

• Managed the office website

• Helped patients onto physical therapy traction tables

• Covered reception; registered visits, checked patients in and out, collected copays, deductibles and

reconciled past balances, obtained necessary

paperwork, entered data into patient charts, scheduled needed appointments, and answered the phone

E.N.T Surgical Associates, P.C. - Front Desk

Receptionist and Office Assistant

Madison Heights & Farmington Hills, MI

05/2018 - 08/2019

• Used Greenway Prime Suite practice management system

• Greeted all patients in a friendly and professional manner; established relationships with regular patients to maintain a positive and caring environment

• Managed the check-in station; checked in patients, verified insurance eligibility, collected all copays, deductibles and reconciled past balances, obtained necessary paperwork including required legal

documentation, updated data in patient charts

References

Jennifer Ciacchella

Office Manager

E.N.T Surgical Associates, P.C.

248-***-****

Michelle Imbrunone

Education Consultant

State of Michigan Department of

Education

517-***-****

Natalie Warner

Educator - High School Teacher

Chippewa Valley High School

248-***-****

• Checked out patients; provided excellent service by scheduling all necessary testing for the patient, provided patient with all needed handouts and paperwork, billed out visits, balanced all charges and payments to deposit at the end of the shift

• Managed the company e-mail and voice message

machine, assisted Office Manager and Records Technician with sending out dictations and visit notes for patients

• Generated daily financial reports by exporting patient data into Microsoft Excel

National Coney Island - Wait Staff

Clinton Township, MI

07/2017 - 05/2018

• Accurately took customer's orders as well as prepared desserts such as hand-dipped shakes, cakes and pies

• Answered phones; efficiently handled various carry-out orders while simultaneously taking care of dine-in customers

• Performed various side duties such as sanitizing workstations, clearing tables, refilling condiments and maintaining the dining area, ensured table necessities such as napkin holders, condiments and menus were

clean, stocked and orderly.

• Excellent customer service skills with the ability to remain friendly and charismatic while multi-tasking in an upbeat food service environment with timely check-ins and food delivery

• Used correct cleaning, sanitizing and food handling procedures to protect staff and customers

All American Pet Resorts - Kennel Attendant

Roseville, MI

07/2016 - 06/2017

• Performed basic kennel sanitization duties.

• Fed the guests at scheduled mealtimes, prepped meals and medication according to the needs of individual guests dietary and health needs.

• Learned to administer various medications such as injections, pills, topical solutions/creams, etc.

• Supervised small pack and large pack playtime; ability to react quickly to potentially dangerous situations and learned canine body language to maintain a positive pack mentality.

• Learned grooming skills such as bathing and brushing.

• Trained new employees during their initial employment probationary period.

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