ANOOP KUMAR

Everest Lodge Bhatta kuffer near by Kapita niwas sanjauli Shimla HP (171006)

991-***-**** adbx4z@r.postjobfree.com

OBJECTIVE

TO OBTAIN CHALLENGING AND RESPONSIBLE POSITION IN AN ORGANIZATION WHERE IN I COUNTRIBUTE TO THE SUCCESSFUL GROWTH OF AN ORGANISATION USING MY ABILITIES AND KNOWLEDGE. "THERE IS ALWAYS A BETTER WAY OF DOING THINGS" IS THE COMMON BELIEF.

EDUCATION

B.TECH CSE (COMPUTER SCIENCE ENGG.)

12th HPBOSE (GSSS SANJAULI SHIMLA)

10th HPBOSE (GSSS SANJAULI SHIMLA

WORK EXPERIENCE SUMMARY

TOTAL WORK EXPERIENCE OF 4 YEARS 5MONTH.

WORKED AS A CUST. EXECUTIVE FOR TATA SKY INBOUND FOR 7MONTHS.

PROMOTED AS A MIS EXECUTIVE THROUGH IJP. PRESENTLY WORKING AS, A WFM EXECUTIVE WITH THE TATA BUSINESS SUPPORT SERVICES PVT. LTD FROM 2015 TO TILL DATE.

RESPONSIBILITIES AND DUTIES

Forecasting and Manpower planning and scheduling.

Capacity Planning.

RTA/Data Uploading & Maintain Seat utilization.

Sharing the manpower & Schedule reports to client.

APPLICATION HANDLE

CC PULSE, SAP & AVAYA.

GOOD HANDS ON EXCEL & IN ADVANCE EXCEL.

MANPOWER PLANNING OR SCHEDULING AS PER REQUIREMENT

As WFM Executive

MANAGING THE DATA WITH REQUIREMENT FROM THE CLIENT END.

DAILY PUBLISHED THE DASHBOARD AND REPORT ACCOTDING TO CLIENT REQUIREMENTS.

DAILY PUBLISHED THE INTERNALY REPORT LIKE (REAL TIME ABSENTISSEM, AHT TRACKER).

AT THE MONTH LAST CLOSE OVERALL REPORT FOR THE BILLING FROM THE CLIENT END.

CREATION OF ORACLE CRM ID’S FOR TRAINNING NEW BATCH.

REAL TIME CMS MONITORING AND MANAGING PROCESS SLAs [RTQM] & MONITOR SLA TO ENSURE THAT THE SAME IS RUNNING AT AN OPTIMUM LEVEL.

PREPARE RCA (ROOT CAUSE ANALYSIS) REPORTS IF SL IS MISSED.

ALWAYS ENSURED THAT REPORTS ARE PUBLISHED WITH THE GIVEN TIMELINE.

PREPARE AND MAINTAINED SIEBEL DOWNTIME TRACKER IT HELP TO CHECK REVENUE LOSS.

PREPARING SCHEDULE FOR THE PAN INDIA AGENT’S BASED ON FORECAST SHARED BY CLIENT.

PREPARE SEAT UTILIZATION AS PER BUSINESS REQUIREMENT.

DAILY CHECK WITH THE REQUIRED STAFFING VS CALLS OFFERED CAPACITY & DO THE NECESSARY CHANGES IN ROSTER.

PREPARING DESK & LANGUAGE WISE FOREACAST AS PER THE REQUIREMENT.

PREPARING REPORTS ON DAILY BASIS WITH 100% ACCURACY.

PREPARE ROSTER PAN INDIA, PREPARE TRAINING PLANNER WITH 100% ACCURACY AGAINST THE FORECAST GIVEN BY CLIENT.

PREPARE MANPOWER PLANNING SO THAT THERE IS NO ISSUE COME REGARDING SEAT CONSTRAINTS.

Always tried to reduce the burning issues by publishing adhoc reports related to toggling (Unethical activity done by TSA to avoid taking call which helped to increase the call answering capacity.

TECHNICAL SKILL

Good Knowledge of computer

MS Office

MS Excel

MS Access

C,C++,PHP

Interests / Hobbies

Playing cricket

Listening to music

Tracking

LANGUAGES KNOWN

English, Hindi

PROFESSIONAL TRAITS

WILLING TO WORK IN TEAM AND HARD WORKER.

ABILITY TO DEAL WITH PEOPLE DRAMATICALLY & DISCIPLINED & GOOD

ETIQUETTE.

Personal Details

Name : Anoop kumar

Gender : Male

DOB : 09-march-1991

Permanent Address : Everest Lodge Bhatta Kuffer near kapita Niwas sanjauli Shimla (HP)

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge

And I bear the responsibility for the correctness of the above mentioned particulars.

Date:

Place:

(Anoop Kumar)

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