Around 7+ years of experience in Salesforce.com Administration and Development on force.com platform, including analysis, modeling, design, coding, testing and implementation on various business domains like Financial and Insurance.
Worked on combining streamlined process by considering the context and history of every case.
Experience in Sales cloud, Service cloud, Community cloud, Chatter and App Exchange applications.
Highly experience in working with both sales and service cloud by assisting internal team for managing the Customer relationship with company.
Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.
Presentation to various sorts of programming advancement life cycle procedures including Agile, Waterfall approach and have been involved with utilizing applications like JIRA, ALM and Rally for issue following and venture the board.
Hands on experience in creating Business Requirement Documents, Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using various design tools like Visual Paradigm, Visio etc.
Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Picklists, Custom Tabs, Validation rules, process Builders, Workflows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirement and functionality.
Hands on experience with Roles, Profiles, Permission sets and Organization Wide Defaults, Sharing Rules.
Good experience in roll-out of Lightening Experience to users and developed visual force pages with lighting design system styles to support Lightning experience.
Built Lightning components using salesforce LEX with Aura Component Bundle.
Hands-on lightning application advancement experience utilizing SLDS.
Experience in writing apex test classes for unit testing, batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
Involvement with taking care of instruments, for example, Informatica and Cast-iron to incorporate among SAP and Salesforce.
Good experience in managing Salesforce.com sandbox and production environments.
Worked on Declarative tools like Quick actions, Page layout customization, Formula fields and roll-up summary fields, Validation rules, Workflows, Visual flows and process builder, approval processes and Custom fields and Objects.
Implemented best practices on Apex triggers, Apex classes taking governor limits for considerations.
Hands on experience with Telephony Integration to log notes instantly when customer calls plus, manage calls from within the console without touching the phone.
Experience in building the CTI adapters to integrate with Desktop applications and third-party CTI systems.
Integrated Salesforce with external applications using Force.com APIs (SOAP and REST) and developed Salesforce apex SOAP and REST web service classes. Experience working on XML and JSON formats also by creating Parsers.
Worked on Data Management team to generate the reports that has a variety of financial needs and worked on product lifecycle projects.
Developed and tested storage strategies for company’s operational database, delivering solution that guaranteed recovery Performance.
Eclipse, Force.com, App Exchange Apps, SFDC platform (sandbox and Production)
Apex Classes, Apex Triggers, Chatter, Dashboards, Custom Reports, Analytic Snapshots, Custom Objects, Process Builder, Custom settings
Data Loader, Data Loader IO, Workbench
Ant Migration Tool, Change Sets
Jira, ALM, Bitbucket, Bamboo, Git/GitHub
Visio, Access, Word, Power point, Excel
Windows, Linux (Ubuntu, RedHat etc.)
Microsoft Outlook, Office 365, Time Trade
Waterfall, Agile, Spiral
Apex, Bash, C, Python, Java, Java Script, HTML, CSS
Salesforce Admin (ADM 201)
Salesforce Developer (401)
New Relic Certified Performance Pro
Client: Regions Financial Corp May 2019 – Present
Description: Regions Financial Corporation is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management and mortgage products and services. My Role is to develop, Implement and configure the database activities and involved in gathering Business and technical requirements and build an application right from the scratch and deployment.
Closely worked with BAs and Product owners on implementing 360-degree view to understand and fulfil the requirements.
Worked with Profiles and Administrative permissions to Grant/Deny users access to platform features.
Implemented the Approval process and Workflow Rules to Automate the existing business Requirements.
Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
Responsible to troubleshoot and resolve Application Issues in both Large and Small Team Environments.
Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Maintained Timely communication during incidents, outages and other service events.
Redesign through customization and applications within salesforce.com including the implementation of solutions and leads training of salesforce.com globally for the sales and service teams.
Involved in the Development of Apex Classes, Visualforce pages, Apex Custom and Extension controller classes, Apex Triggers, SOSL and SOQL for various functional needs in the application.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Knowledge on Salesforce DX which provides an end to end lifecycle designed for agile development.
Worked on Developer Console and other anonymous development tools for developing and debugging and testing of triggers and test classes.
Created the console on Service cloud and configured all components on this Service console.
Knowledge on Change sets, Workbench and ANT migration tools for deployment of metadata changes.
Established reports and dashboards to outline Sales, Service, Marketing, and finical operations.
Implemented Service Cloud including: Service Console, Case Feed, Knowledge Base and Entitlements. Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
Day-to-day administration and support of company CRM (Salesforce), including but not limited to user maintenance, data access, automated processes, lead routing and distribution, page layouts, field creation/configuration, and general troubleshooting and issue resolution.
wrote schedulable apex classes by implementing batch able and schedulable interfaces for processing large data sets in scheduled intervals.
Customized application business logic using declarative development like Formula fields, Validation rules, Workflow Rules, Visual Forces, Process Builder, Global picklist Values, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
Manage the activity of the UAT testing to ensure that the system functionality is fully tested.
Defect re-testing and regression testing is performed.
Designed, Implemented and deployed the Service Cloud with various Custom-built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
Environment: Assignment rules, Apex Language and Fields, Visual Force (Pages, Components &Controllers), SOQL, SOSL, Jenkins, Sales cloud, Service cloud, Security Controls, Apex Controller, salesforce.com, Record types, Custom objects, Visual Pages, Escalation rules, Workflows, Rules, Data loader, Sandbox, Profile settings, HTML, Java Script etc.
Client: SLK America May 2018 – May 2019
Description: SLK America is a software services and Business Process Transformation provider. I was responsible to create a detailed business analysis, outlining problems, opportunities and solutions for a business unit and gathered requirements and wrote user stories and develop them in the salesforce platform using Apex Classes, Triggers etc.
Interacted with Business analyst to capture and understand the requirement and develop in the salesforce environment.
Worked with manager and senior managers and other IT professionals to develop IT frameworks that support business applications.
Experience soliciting, gathering and analyzing user input and requirement.
Experience authoring requirements, definition and related documentation, Trained users.
Escalated process changes requests, system enhancements and other relevant requests for approval/prioritization.
Worked on research, design, development and integration of technology architecture and plans to align with business strategy, goals and objectives.
Demonstrated understanding of enterprise data and manage multiple ongoing projects.
Executive presence and ability to effectively navigate all levels of the organization.
Experience on workbench to support the force.com, bulk, metadata and apex APIs for the users to describe, query, manipulate both data and metadata.
Excellent organization, attention, to detail and ability to execute on multiple Tasks and Projects.
Manage internal tracking spreadsheets and databases to deliver monthly statistics related to ratings quality, including the status of rating reviews and portfolio review follow-ups.
Responsible for configurating activities for SFDC which involves Service, Sales applications and
analyzing and fixing assigned faults and testing.
Skilled at reviewing test cases making sure they are in accordance with requirements and assist the overall testing process by activities such as Change and Defect management and conducting User Acceptance Testing.
Deployed the complete application in incremental change sets.
Environment: Record Types, Sandbox (QA and Production), Profile settings, Data Loader, workflow Rules, reports, Dashboards, Validation Rules etc.
Client: Mylan Jan 2016- April 2017
Description: Mylan in India has gone beyond manufacturing, sales and marketing. Mylan has two global R&D centres of excellence. The centre has extensive experience working with health authorities in multiple countries. I was responsible for the management and development of the company CRM System (Salesforce) as well as its integration with the company document management.
Responsible for Documentation of the issues and suggested solutions intended to improve the control environment, streamlines of the business and achieve operational excellence
Coordinated with users to determine requirements and prepared design documents.
Assist in maintenance of system documentation and SFDC policies/Procedures.
Manage ongoing support requests and administrative needs of users
Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality
Regularly Perform database De-duping and Cleanup procedures. Ensure data quality through clean-up efforts (Monthly Reporting, Lead Clean up, etc.)
Involved in SFDC Application setup activities and customized the apps to match the functional needs of the organization.
Continuously monitor data quality and integrity
Integrated document management tools DocuSign, RS Fax with salesforce.
Developed ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required.
Proven ability to build and maintain strong relationships with business partners.
Excellent knowledge and experience in process area and able to suggest process improvements.
Assist in Creating UAT test scripts and leverage them in UAT test validation.
Contribute to Planning and review sessions and participate in status meeting with business users, Developers and Quality Assurance Teams.
Worked on Change sets for deployment connections and Modified Metadata through Metadata API functions.
Environment: SFDC Platform, Reports, ad-hoc reports, RS Fax environment, DocuSign, UAT, QA etc.
Client: Kotak Insurance May 2012 – Dec 2015
Salesforce Administrator/Business Analyst
Kotak Insurance Consists of Traditional whole life insurance, which provides policyholders with permanent life insurance and fixed guaranteed rates to middle and lower-income individuals. I was responsible for defining risk factors and SFDC Release management -led the planning, design and execution for the salesforce.com production Releases.
Created custom objects, fields which were gathered in the business requirements which are useful in the validation of entitlements.
Created workflow rules to automate Tasks, Email Alerts, Field Updates, Time dependent actions and Outbound API messages.
Helped users with chatter teams/Groups and follow applications as well.
Provide training for new users and updates for other pre new releases/capabilities
Provided support for the production tickets to solve them in couple of days.
Involved in Data migration from excel to salesforce using Apex Data Loader.
Created user Roles and Profiles, security controls and shared setting in the sandbox environment.
Worked on Lightning process builder flows, connect API, Chatter and quick actions
Implemented formula fields, Validation rules, workflow rules and workflow approvals
Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profiles access and security permissions on service cloud.
Responsible for all the activities related to configuring data loader, uploading data in CSV files into salesforce.com and checking for the corrections of the data.
Created Templates, Approval process, Approval page layouts and defined approval actions on them to automate the processes.
Used salesforce lightning framework presents app developers with the opportunity to build dynamin web applications.
Developed, Document, Maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity.
Configured and developed Dashboards, Ad HOC Reports and Report Folders, Record Types for different user profiles based on the need in the organization.
Implemented real-time reports to measure success such as current and historical case volumes.
Environment: Apex language, Apex Data Loader, AppExchange, workflows and approvals, reports, Dashboard, custom objects etc.