David M. Messenger

Waukee, Iowa *****

adbx3u@r.postjobfree.com • 515-***-**** • http://linkedin.com/in/david-messenger-a0b82321

— Areas of Expertise —

Business Analysis & Requirements Facilitation Documentation Agile SDLC Federal Healthcare IT

Technical Writing Federal Analytics Documentation Proofreading Editing User Guides

Quality Assurance User Acceptance Testing Use Case Creation Compliance Management

Helpdesk Support Research Technical Troubleshooting Issue Resolution

Medicare & Medicaid Claims, Assessments, Managed Care, Part D Technical Support

MS Office: Word, Advanced Excel, Outlook, SharePoint, Visio, Power Point, Access

— Writing Experience —

Experience writing for Centers for Medicare & Medicaid federal contracting past 10 years

Wrote content for User Guides, web pages, training, procedural instructions

Added improvement idea to RFP for Chronic Condition Warehouse federal contract bid

Formed reports using Business Intelligence tool to display statistics on Data Research projects

Created detailed cost estimates and summary statistics for University Research Projects

Enhanced CMS Data Purchasing (excel) Form with updates, utilizing VB and back-end macros

Tested CMS Physician Feedback Reports, then wrote detailed summary analysis noting defects

Created Visio diagrams to display workflow for CMS Physician program support

Provided proofreading and editing services for internal documents prior to posting on CMS websites

Managed email inbox to include extensive correspondence with University Researchers

Professional Experience

Signature Consultants West Des Moines, Iowa

_Business Systems Consultant for Wells Fargo Sept-Nov 2019

Contracted on Balancing and Reconciliation team, creating daily Letter audits

Utilized complex Excel formulas/macros to create daily audit reports re: Letters sent to Printers.

Performed QA work on Mortgage Lending online fields, checking alphanumeric accuracy

NewWave Telecom & Technologies, Inc. West Des Moines, Iowa

_Business Analyst, Testing & Documentation 2018 – 2019

Researched Health Quality Measures from NQF, Stars, HEDIS, DSRIP, MIPS, MSSP-ACO for NJ Project

Gained Business Analysis experience on Software Development team, working in AGILE iterative environment with two-week sprints. Learned basics of Azure DevOps. Obtained AGILE ScrumMaster certification. Assisted QA Analyst with testing of mobile health app on iOS phone

Researched data records/elements, including CMS electronic health records (EHR), U.S. Core Data for Interoperability (USCDI), Common Clinical Data Set (CCDS), and HL7 Fast Healthcare Interoperability Resources (FHIR), ensuring EHR & HIPAA compliance of myCareAI application.

Created internal training document, guiding onboarding of new staff to remain alert to emerging technologies including Blockchain, Artificial Intelligence, Machine Learning, Big Data and FHIR.

_Senior Health Information Analyst 2015 – 2018

Adopted successful requirements gathering strategy for Researcher Data Requests, reduced costs targeted at research projects that were funded through grants.

Updated, tested, implemented and documented Excel Purchase Request form, utilizing VB and macros.

Monitored correspondence and data deliveries for HIPAA and Security Protocol compliance.

Maintained detailed knowledge of Medicare claims database files, such as Inpatient, Outpatient, Physician Office, Home Health, Hospice, Skilled Nursing, Durable Medical Equipment.

Also obtained knowledge of the Medicaid system, including MSIS, and Medicaid Analytic eXtract (MAX) research data, such as Person Summary, Inpatient, Long Term Care, Rx, and Other Services.

Managed CMS email Inbox for CCW, resolved issues promptly and accurately, compiled data from targeted data sets into related groups or cohorts for analysis, and mitigated operational costs.

Refined federal data purchasing process/form for CMS, advanced customer experience and satisfaction, grew CMS relationship, collected needed requirements, and collaborated successfully with technical teams.

Utilized Business Intelligence tool as needed to research files delivered to clients

General Dynamics Information Technology, Inc. West Des Moines, Iowa

_Senior Program Analyst 2013 – 2015

Monitored email inbox for potential HIPAA security gaps, bridged gaps using best practice protocols, and optimized data process efficiencies.

Updated CMS data dictionaries, elicited requirements with clinical analyst, created data query requests on targeted data sets, formed cohorts for analysis, which exceeded researcher expectations.

Created internal documentation of processes and procedures key to basic tasks.

Edaptive Systems (ManTech) West Des Moines, Iowa

_Clinical Analyst II 2010 – 2013

Ability to interact professionally with leaders at varying levels, clinician to Federal Govt (CMS)

Led Congressional inquiries from CMS regarding PQRS, the e-Prescribing Incentive, and CMS e-HR Meaningful Use & Maintenance of Certification programs on PMBR team.

Performed quality testing on physician feedback reports, based on collected requirements, validated data results and report accuracy for CMS posting, fostered physician confidence in CMS reporting process.

Executed PQRS informal review process, proactively resolving Medicare reimbursement issues promptly, drove collaboration and consensus among staff, reduced CMS time and cost.

Buccaneer Computer Systems West Des Moines, Iowa

_Team Lead 2009 – 2010

Created internal training manual for new physician quality reporting (PQRS) initiative, advanced Help Desk quality and support service deliverables.

Documented new Govt user Security System procedures (IACS)

Iowa Foundation for Medical Care (Telligen) West Des Moines, Iowa

_Support Technician 2005 - 2009

Utilized PL/SQL to resolve hospital-reporting issues and provided client/server support for reporting software applications. Tested Nursing Home and Hospital Reporting software. Created software documentation.

Education and Credentials

Master of Divinity / Pastoral. Grand Rapids Seminary – Grand Rapids, Michigan

Bachelor of Arts – Biblical Studies / History. Cedarville University – Cedarville, Ohio

Certifications

Agile Certified Scrum Master (2019), HIMSS Member (2019),

Dell Certified Technician (2009), HDI Support Analyst Certification (2008),

Fundamentals of SQL Querying (2007), MCSE certification prep (2000)

Work References

1.Derek Grittmann

Systems Analyst Sr Advisor, General Dynamics Information Technology (GDIT)

adbx3u@r.postjobfree.com

Ph. 319-***-****

GDIT: 1401 50th St, Ste 200, West Des Moines, Iowa 50266

2.Rachel VanGilder

Principal Statistician / Statistical Manager, GDIT-Newwave Telecom & Technologies

adbx3u@r.postjobfree.com

Ph. 319-***-****

Newwave: 1501 50th St, Ste 100, West Des Moines, Iowa 50266

3.Daniel Parks

Sr Statistician, Newwave

adbx3u@r.postjobfree.com

Ph. 515-***-****

Newwave: 1501 50th St, Ste 100, West Des Moines, Iowa 50266

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