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Senior Director IT Infrastructure

Location:
Plymouth Meeting, PA
Posted:
February 23, 2020

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Resume:

ED FERGUSON

610-***-**** n adbx3b@r.postjobfree.com

Information technology professional with more than 25 years experience and proven success leading, designing and delivering innovative technology solutions to create value for business stakeholders. Extensive experience interacting with executive management to align IT project portfolio in support of strategic business objectives. Adept at creating streamlined and efficient technology solutions designed to solve complex, interdependent business problems across a diverse business portfolio.

Key Areas of Expertise

Vision & Strategy IT Transformation Strategic Agility

Cloud-First/DevOps SaaS Contract Negotiation Business Continuity

Project Management Global Leadership Disciplined Execution

PROFESSIONAL EXPERIENCE

Qlik, Radnor, PA 2015 – Present

Qlik® delivers intuitive platform solutions for self-service data visualization, guided analytics applications, embedded analytics and reporting to approximately 45,000 customers worldwide. Headquartered in King of Prussia, PA Qlik has approximately 2,700 employees operating out of 45 offices worldwide serving clients in over 40 countries.

Senior Director IT Infrastructure

Responsible for managing Global IT Infrastructure departments including, AWS, Azure and Google cloud services, Server, Storage and Network Services (voice and data), Messaging and Collaboration, Desktop and Help Desk services, Program and Project Management. Provide infrastructure support for product teams and R&D. Reporting to the CIO to provide effective leadership and strategic alliances established strong relations with other IT groups and business stakeholders, built high-performance global teams and set technology roadmaps that align with business strategy. Annual budget and monthly re-projection responsibilities for a $10M operational P&L budget.

KEY ACCOMPLISHMENTS

Restructured regional IT teams across APAC, EMEIA, Nordics and North America into a center led global IT organization to better align with the business and become a stronger strategic partner.

Directed the efforts to move on-premise Exchange and SharePoint environments to Microsoft’s O365.

Oversaw the implementation Okta SSO/MFA solution securing access to corporate CRM, Financial/ERP and all other critical SaaS applications.

Led efforts to move critical workloads and corporate systems to AWS and Azure.

Led M&A IT integration efforts of acquisitions with values of up to $600 million.

Oversaw the contract negotiation and the implementation of Cisco’s Unified Contact Center Enterprise solution in support of inside sales and customer product support teams

Led the negotiation to outsource the internal Help Desk to a managed service provider to position the company for growth and move to a 24x7 support model.

Led cost reduction efforts for MPLS data circuits, WebEx, AWS and mobile devices for an annual savings $1.5M

Led IT security efforts and changes to meet GDRP compliance requirements.

ARAMARK CORPORATION, Philadelphia, PA 2000 – 2015

A leader in professional services, providing food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. Headquartered in Philadelphia, ARAMARK has approximately 250,000 employees serving clients in 22 countries.

Director IT Infrastructure

Responsible for managing all aspects of several Global IT departments for a highly acquisitive company, including Server and Storage Services, Network Services, Messaging and Collaboration Services and Business Continuity Management. Responsible for over 1,000 Windows and Linux servers and approximately 800TB of SAN storage. Annual budget and monthly re-projection responsibility, with oversight of $8M in project work as well as $3M operational P&L budget.

KEY ACCOMPLISHMENTS

Led global consolidation effort, including data centers, Active Directory, and email throughout the Americas, Europe and Asia.

Led IT integration efforts of acquisitions with values of up to $1.4 billion.

Managed the design and implementation of a business to consumer web hosting and private cloud environments.

Led compliance efforts related to Sarbanes-Oxley, HIPAA, PCI and data privacy.

Directed the design and implementation of Cisco Sourcefire IPS throughout our global network further enhancing security.

Oversaw the implementation of F5 BIG-IP LTM and GTM appliances replacing older outdate equipment.

Designed and implemented a VMware virtual server environment resulting in ongoing savings of over $1M per year.

Directed the design and implementation of Exchange/Lync 2013 Unified Communications solution.

Led a team tasked with relocating corporate data center, which was a ground up build of an 8,000 sq. foot data center. Provided leadership and oversight for all design/build functions.

Migrated existing HP/UX platform to Linux to address issues surrounding Oracle’s acquisition of Sun.

Realized significant environmental cost savings and reduced data center footprint by migrating to blade server technology.

Directed the implementation of EMC storage in replacement of HP

Oversaw the implementation of NetApp storage platform to replace Windows file servers, resulting in reduced backup and recovery costs and increasing restoration efficiency.

Implemented Citrix for application virtualization, resulting in decreasing deployment efforts while increasing security.

Designed and deployed large-scale patch management and antivirus implementation for over 1,000 servers and over 20,000 workstations.

Successfully managed a Public-Key Infrastructure implementation.

Manage the IT Disaster Recovery function and serve as the lead for the organization’s Business Continuity Management program.

Thomas Jefferson University- Philadelphia, PA (1999 - 2000)

Manager of Technical Services

Responsibilities included managing the Systems Technology and Development department. Designed and implemented strategic operations plan and budget to meet the growing needs of the University and Research Departments. Provided supervision, leadership and technical support to junior administrators. Assisted with the development and design of web based applications.

Computer Sciences Corporation (CSC) - Wilmington, Del (1997 - 1999)

Project Manager for DuPont Chemical Performance Coatings and Senior Systems Administrator

Primary duties involved the planning and execution of multiple projects and working closely with client and project integration teams. Provided supervision and technical support to junior administrators and technicians. Responsibilities included administration, upgrades, installation and configuration of IT services and applications that supported the business. Facilitated the migration and decommission of Novell departmental servers to centrally managed Microsoft NT servers. This included migration of all software applications, data and user accounts into a new Windows Domain.

U.S. General Services Administration – Philadelphia, PA (1988 - 1997)

Manager/Computer Specialist

Was responsible for Novell and Microsoft server administration and support of seven remote offices in Mid-Atlantic Region of GSA along with two sites in Germany. Installation and configuration of desktop workstations and Lotus cc:Mail administration.

EDUCATION

West Chester University

B.S. in Business Administration

Villanova University

Strategic Leadership Institute (Executive Program)



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