KARTHIK JAYARAMAN

Phone: +1-201-***-**** Email: adbx2m@r.postjobfree.com LinkedIn

Executive Summary

• Certified and Award-Winning Salesforce Platform Developer with 4+ years of experience in building custom declarative and programmatic applications on the Force.com platform

• Conceptualized, designed and implemented salesforce dashboards for tracking quarterly revenue trends; presented findings to the VP of sales of the insurance service group in CCC to inform strategic customer targeting efforts

• Salesforce Community Cloud developer at the Strategic Initiatives office building salesforce dashboards to showcase out-of-classroom experiences for undergraduate and graduate students as a part of the “Elevate” platform

• Programmer Analyst with the Communications, Media and Entertainment division of Cognizant Technology Solutions, delivered IT service management, Customer Relationship Management (CRM) and RPA solutions for Fortune 500 clients

• Led the incident management team, providing application maintenance and IT support for Pearson PLC Professional Experience

• Goby Inc. (ESG) – Chicago, USA

o Role: Salesforce Analyst, Strategic Energy Management Reporting (Sept 2019 - Present) o Designing Salesforce Einstein Analytics dashboards for associate managers, energy consultants and account managers that tracks Customer’s Energy Star certification and Benchmarking due dates o Upgrading existing Salesforce lightning reports and dashboards into robust Einstein Analytics platform to improve load time and thereby increase productivity

o Enabling API-led connectivity of webservices using MuleSoft for Salesforce and Energy Star Integrations

• CCC Information Services (CCC) – Chicago, USA

o Role: Intern - Salesforce Analytics and Support (May 2019 – Aug 2019) o Dashboard Design: Created interactive Einstein Analytics dashboards, lenses and widgets from custom datasets to track quarterly top-line trends for the Insurance Service Group (ISG) in CCC o Development: Developed custom Einstein Analytics dataflows and built data pipelines by applying data extraction, transformation and loading techniques on the existing standard and custom objects to monitor changes in revenue recognized from key ISG customers

o Implementation: Implemented data sharing rules for object-level and field-level security to control access to confidential customer account information and top-line trends from the Salesforce org o Migration: Upgraded existing Salesforce ‘Classic’ static reports to dynamic Salesforce Einstein Analytics platform reports and dashboards

• Illinois Institute of Technology (IIT) – Chicago, USA o Role: Salesforce Community Cloud Developer - IIT Strategic Initiatives (Aug 2018 – Present) o Development: Designed, configured, and implemented Salesforce community cloud applications to showcase real-world opportunities (internships/research programs/online courses) tailored for IIT students as a part of the “Elevate” program o Implementation: Personalized these applications for stakeholders and partners of IIT participating in “Elevate”

• Cognizant Technology Solutions- Chennai, India

o Role: Programmer Analyst Trainee (May 2015 - May 2016), Programmer Analyst EAS Salesforce (May 2016 – June 2018) o Development: Developed and maintained Salesforce applications using APEX and Visualforce o Automation: Coordinated with internal technical teams to understand Standard Operating Procedures (SOP) and identified areas for process automation which thereby reduced time; cost savings as a result of this program was 25,000/annum o Thought leadership: Led training of over 10 new hires in database management, Autosys, Oracle 12c DBA, Linux administration and SQL querying through formal training sessions Relevant Certifications

• Salesforce Certified Platform Developer I (SP17) (April 2017)

• Certified ITIL Foundations in Service Management by AXELOS (January 2017)

• Award of Completion Oracle Database 11g by Oracle University (August 2015) Programming & Software skills:

• Salesforce Technologies: SAQL, SOQL, Einstein Analytics and Discovery, Community Cloud, Sales Cloud and Service Cloud

• Computer Languages: CSS, HTML, JavaScript, JSON, Core JAVA, Apex (SP17), REST API and JAX-RS

• Database Systems: Microsoft SQL Server 2010, MySQL 5.7, Oracle SQL Developer and Oracle Database 12c

• Business Intelligence Suite: Pentaho ETL, Power BI and Tableau

• Application Software: Microsoft Office Suite, UiPath, Salesforce.com, R and Autosys Education

Master of Science in Information Technology and Management GPA: 3.67 / 4 Aug 2018 – Present Illinois Institute of Technology, Chicago

Selected Awards and Appreciation

• Received the “Distinguished Employee of the Year” award out of 43 nominations for developing the “Elevate” community for IIT in April 2019

• “Best New-Comer” for exceptional service to business-critical issues and high-quality project delivery by Cognizant Technology Solutions in 2015 out of 160 newcomers