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Director of HR Consulting

Pepperell, MA
February 23, 2020

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** ************ **., *********, ** 01463 781-***-**** Summary: Mission driven, senior level HR professional with demonstrated capability to excel in a variety of business environments. Ability to align HR with business goals and needs in order to deliver true value from both a tactical and strategic perspective. Exceptional communication and interpersonal skills working with all levels of an organization. Knowledge and experience in a broad range of HR functions with the ability to multi-task and succeed in fast-paced, deadline-oriented environments. Experience:

2011 – present Harvard Medical School Boston, MA

2018 – present Director of Human Resources Consulting

• Responsible for managing school-wide strategic HR consultative support leading a team of 5 Senior HR Consultants and directly partnering with senior level leadership on school level initiatives

• Resolve escalated and complex HR issues related to all areas of internal HR support including employee and labor relations, OD, Title IX, staff/faculty grievances, recruiting, compensation, employee engagement, leaves and accommodations, benefits, payroll, etc.

• Partner with school leadership to develop and achieve human capitol goals to meet business needs

• Manage relationships with university and union leadership to achieve workforce optimization

• Navigate within a complex environment in constant financial flux due to the grant funding landscape

• Mitigate escalated school level related legal risks in collaboration with senior General Counsel

• Leverage HRIS analytics to aid management in making informed decisions 2011 – 2018 Senior Human Resources Consultant/Business Partner

• Provided consultative and strategic HR support in the areas of employee relations, labor relations, organizational design, change management, staff planning, and training/development

• Partnered with senior management, staff, and bargaining unit representatives to collaborate on operational and strategic initiatives, advise and council on best practices, provide policy and union contract interpretation, resolve disputes, and generate solutions for achieving desired outcomes

• Developed ongoing communication and relationships with university business leaders to identify, prioritize, and build organizational and workforce capabilities to meet defined goals

• Mitigated employment related risk in continuous collaboration with the Office of General Counsel 2008 – 2011 Physicians for Human Rights Cambridge, MA Director of Human Resources

• Responsible for all HR functions within the non-profit organization consisting of four main office locations with 100 staff members and 100+ volunteer lawyers and health care professionals

• Tasked with changing the HR function from an administrative role to a business partner role

• Resolved complex employee relations issues in a high pressure, programmatic driven environment

• Implemented security training, risk management, & monitoring of staff on international assignments

• Completed a comprehensive benefit redesign including health insurances, 403(b), and FSA

• Redesigned and implemented a goal-based performance management review system

• Guided executive team through an extreme reduction in staff due to the economic climate 2007 – 2008 Comcast Cable Co. Manchester, NH

temporary Temporary Contract Human Resources Consultant (FT through Winter, Wyman Co.)

• Partnered with senior management within assigned business units (consisting of 200+ employees in four locations) to provide day-to-day and strategic HR support

• Resolved high-volume, complex employee relations issues and provided policy interpretation

• Participated in special project assignments including succession planning, performance management, annual merit/bonus review, compensation review, and SAP HCM implementation 2006 – 2007 ADP TotalSource (Co-employment/HR Outsourcing division of ADP) Salem, NH Regional Human Resources Manager

• Directed the New England HR department responsible for providing comprehensive outsourced HR support to 500+ client companies consisting of 12,000+ work site employees in multiple states

• Managed 10 HR Business Partners located in four locations throughout New England

• Ensured high-volume client HR issues were resolved while maintaining a high level of customer satisfaction and compliance with federal, state, and company regulation, policies/procedures

• Responsible for overall client retention consisting of small to mid-sized companies in a wide variety of industries representing a total of $29 million in controllable revenue

• Collaborated with payroll, benefits, 401k, risk control, legal, accounting, sales, and implementation 2003 – 2006 Historic New England/SPNEA Boston, MA

Human Resources Manager

• Solely responsible for all HR functions within the non-profit organization consisting of 35 locations throughout New England with 175 employees during peak season

• Managed Receptionist and Custodian; reported directly to the Chief Financial Officer

• Tasked with building the HR function from the ground up as a new role in the leadership team

• Resolved complicated employee relations issues in an academic environment

• Coached and trained managers on a broad range of HR related topics

• Prepared annual personnel budget including salaries, benefits, worker’s comp, and tax expenses

• Restructured 403(b) and 457(b) retirement and deferred compensation plans

• Created and implemented new performance management and compensation systems

• Lead purchase and implementation of a new HRIS and payroll system 1999 – 2003 Phoenix Media/Communications Group Boston, MA

(FNX Radio Network/Boston Phoenix/Stuff@Night Magazine/People2People Group) Human Resources Manager

• Involved with all HR functions of the company consisting of 350 employees within New England

• Managed HR Representative and Receptionists; reported directly to the HR Director

• Resolved high-volume employee relations issues including employee/manager consultation, problem recognition/resolution, policy interpretation, disciplinary action, and termination/layoffs

• Coordinated all internal/external recruiting in an extremely high turnover business environment

• Responsible for performance management, compensation planning, and employee recognition

• Negotiated job offers, non-compete agreements, and employment contracts

• Responsible for EEO compliance mandated by the FCC due to radio industry requirements 1997 –1999 GE Aircraft Engines Lynn, MA

Contract HR Staffing Consultant (Through SSi, Aon HR Consulting, and Yoh HR Solutions) Education: University of Massachusetts – Lowell

Bachelor of Science: Business Administration – 1997 cum laude

• Concentration major in Business Management, minor in Psychology Technical: ADP PC Payroll, ADP HR Perspectives & HR Profile, Enterprise (Ev3), Clarify, Resumix, ABRA 2000, ReportSmith, FileMaker Pro, SAP HCM, Microsoft Office, Peoplesoft, and various other software Other: • Certified Professional in Human Resources (PHR) and SHRM Certified Professional (SHRM-CP)

• Active Member of Society for HR Management (SHRM) and Northeast HR Association (NEHRA)

• Certified in Conducting Internal Discrimination Complaints by the MCAD

• Previously OSHA Certified in both General Industry and Construction Excellent References upon Request

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