Customer Service Front Office

Career Portfolio provided by Nexxt

Monique Aikens

Savannah, GA 31408

Job Function: Healthcare & Medical, Clerical &

Administrative

Highest Education: 4-Year College Degree

Portfolio: https://www.nexxt.com/p/604B599C-F858-4060-B93C-DC41C6B07141 Resume

MONIQUE L. AIKENS

4116 5th Street, Garden City, Georgia 31408 912-***-**** ***********@*****.*** HUMAN RESOURCES PROFESSIONAL

Multitalented professional who executes company initiatives with precision and proper planning. Customer-centric leadership gained through significant face-to-face sales, collections, and account administration experience. Proficiencies include:

Office Management, Orientation and Onboarding Effective Written and Verbal Communication Staff coaching and mentoring Independent and Collaborative Work Performance Management Excellent Customer Service

Proactive Problem Solving

PROFESSIONAL EXPERIENCE

Select Management Resources Savannah, Georgia 2011 - 2020 Office Manager

Planned, organized, and coordinated the activities of the office and ensured loans were processed according to agency policies and procedures. Managed two office locations. Ensured office was properly furnished and maintained office, cleaning, and bank supplies.

Managerial Key Results: Increased store sales from $70,000 to $100,000 Exceeded corporate mid-year goal a month in advance HR Operations

Directed the activities of administrative staff and evaluated staff performance Worked with senior management to select, interview, and hire new staff Timely and accurately processed payroll

Monique Aikens

Accounts Management

Approved and disapproved loans and proposed alternatives for applicants denied loans Discussed loan requirements and conditions with applicants Reviewed loan documents for accuracy and completeness Prepared vendor performance evaluations and collection reports Reconciled accounts due to settlements, bankruptcies, and when paid-in-full. City of Rincon Rincon, Georgia 2008 - 2010

Finance Clerk

Received and entered W4s for payroll for all city employees Uploaded and printed monthly utility bills for city residents Processed and mailed service shut off notices

EDUCATION

Bachelor of Arts, Double Major: Business Management and Accounting December 2010 Bachelor of Arts, Human Resources

Georgia Southern University Statesboro, Georgia