Resume

Sign in

Manager Analyst

Location:
Fairburn, GA
Posted:
February 21, 2020

Contact this candidate

Resume:

Crystal Tripp

(Local to Atlanta, GA and available for phone/ hangout interview)

Linkedin: https://www.linkedin.com/in/crystal-tripp-97501bb9/

SUMMARY:

An experienced Senior Quality Analyst, holds Bachelor’s Degree in Computer Information Systems with hands on experience in creating, maintaining and executing automation/manual test plans, cases and script.

Hands-on experience in developing all the test plans/ test strategies/test reporting for each project and performing test execution while developing knowledgebase databases.

Established from scratch and maintained Behavior Driven Development (BDD) framework using Ruby/Factory Girl and Sauce Labs.

Worked on a multiple of scrum teams with frequently changing requirements and features using the Salesforce CRM (forms that generate sales leads).

Solid understanding of Behavior Driven Development automation frameworks using Ruby/Rubymine.

Performed black box and white box testing against web-based reservation system (Holidex) / Priority Club and IVR applications with a DB2 backend.

Exceptional experience in testing all aspects of the product /services utilizing Agile Scrum and/or Waterfall methodology depending on the team/project.

Strong experience in creating/maintaining cross browser/smoke/sanity/functional/system/integration test suites for different projects.

Mentored and provided best testing practices to ensure VMware solutions are up and running so testing can take place in all Non-Prod environments.

Reviewed / Critique requirements /user stories and developed test cases/scripts based on all the project artifacts.

Wrote all conversion programs using Perl and Unix shell scripting.

Well versed in thoroughly analyzing system’s functional requirements and break them down into test requirements/test objectives and test conditions using techniques like state transition diagrams, decision tables, functional analyses etc.

Experienced in implementing processes and accomplishing QA related goals; mentoring team members on automated/ manual, usage and execution.

Wrote and executed SQL statements and experience at conducting backend testing.

Experienced in enhancing customer satisfaction by analyzing defects trends using methods based on CMMi.

Compiled metrics for bug scrub presentations to the team(s); used bug tracking systems to communicate software defects to team in a clear unambiguous manner.

Participated in daily scrums to triage the defect tracking process and daily work assignments - work with the offshore QA staff distributing daily work assignments.

SKILLS / TECHNOLOGIES:

Quality Management Systems: CMM, ISO9000, Six Sigma, Sarbanes-Oxley

Programming Languages: Ruby, PHP, Django (Python Framework) C/C++, BASIC,

ColdFusion, PeopleSoft Code (HRIS), COBOL (Only tested applications

written in these languages)

IT Platforms/Services: SAS Hybris (CS Cockpit & HMC), Salesforce, VMWare Player, Weblogic,

WebSphere, JMS, SOAP, RESTful, CORBA, IBM AIX, SAP ERP 6.0, IBM

z/OS (Novell), JBoss, XML, Weblogic, Mercator 5.0 - 6.5, WebSphere,

Cocoon, Cloud- Rackspace

Testing Tools: Microsoft Test Manager (MTM), Runscope, Watir, Behat, Appium,

TestNG, Groovy, DeviceAnywhere, Selenium (Page Factory), RC,

WebDriver, TestFlight, Fiddler, SoapUI, TFS (ALM), HP Service Test

11.0, Poster (Google Chrome), QaTraq, ROBOT, QTP, WinRunner,

Pearl, Ruby, LoadRunner, Partner, Silk, MS-Test, Selenium WebDriver,

JUnit, Test Case Manager; SOAtest

Defect Tracking Tools: TFS, JIRA, ClearQuest, Quality Center, Test Director, BugZilla

Reporting Tools: Cognos, Crystal Reports

Project Management Tools: Microsoft Project

Operating Systems: iOS, Android, Unix, Linux, OpeN/2 (OLTP), .Net, SunOS, DOS, Windows

Software: RubyMine, PhpStorm; Eclipse; Scrum Poker; Salesforce.com, ClearCase;

Business Objects; Informatica (ETL), X/Motif, Visual Basic, Visual C++,

UNIX Shell Script, Harvest, MQ Series, VISIO, Documentum, XML Spy, PVCS

DBMS and DB Tools: Postgres, TOAD, Sybase, SQL Server, Oracle, Informix, My SQL,

Teradata (Multi and Fast load), DB2

Protocols: JSON, XML, TCP/IP, HTTP, FTP

SDLC: Agile, Waterfall

EXPERIENCE:

Applause, Atlanta, GA August 2013 – Present

Applause is the world largest marketplace for ensuring companies delivers quality digital systems across the web and mobile, tablets etc. devices; Provide QA processes and improvements support towards several of fortune 500 companies.

Senior QA Analyst

As an Analyst, actively participated in Agile software lifecycle including Grooming, Planning, Design, Development, Testing, Demos and Retrospective.

Created, maintained and executed automation/manual test plans, cases and script.

Established from scratch and maintained Behavior Driven Development (BDD) framework using Ruby/Factory Girl and Sauce Labs

Analyzed business/ functional requirements and streamline the testing activities, follow the BDD for test suite development.

Verified the test results of headless test on Jenkins builds; Merge the automation scripts with source code by using the Git tools and Bitbucket.

Used Selenium WebDriver and Appium based tests using the webdriver.io node.js JavaScript Bindings.

Coach other QA team members and coordinate testing activities offshore and locally.

Developed message flows and create MOCKS for web service testing.

Interacted with teams daily for quick resolution of reported bugs and various technical issues using JIRA.

Official Payments Corporation, Atlanta, GA February 2011 – July 2013

Official Payments Corporation, or OPC for short, is a source for electronic payment options to the United States government and other organizations. Tier Technologies Inc. wholly owns Official Payments Corporation as a subsidiary. Official Payments Corporation enables citizens to use their credit card or debit card to pay anything from parking citations to tax bills.

Lead QA Analyst

Worked on a multiple of scrum teams with frequently changing requirements and features using the Salesforce CRM (forms that generate sales leads).

Tested the application functionality by using Device Anywhere (manual, automated, performance) to ensure all mobile, tablet etc users are able to access application with little or no issues.

Designed / Developed and implemented web service testing frameworks using SoapUI and Groovy.

During cross browser testing used WebDriver to ensure that web application behave correctly (sometimes identically) in several different browsers and/or browser releases.

Performed database testing such as data integrity, accuracy of stored data, data type, data size, data security and database performance; Validated expressions and submitted data.

Reviewed / Critique requirements /user stories and developed test cases/scripts based on all the project artifacts.

Performed data integrity testing by writing and executing SQL (DDL & DML) via TOAD and SQL Server.

Home Depot, Atlanta, GA March 2008 – January 2011

The Home Depot is an American retailer of home improvement / construction products and services providing an Ecommerce application.

Lead QA Analyst

As a Lead Tester on the Supply Chain team(s) worked on several of their business-critical SAP for Retail /SAP ERP running IBM System z and IBM AIX servers & Hybris environments.

Created/maintained a suite of test cases against in-house purchasing system developing a complete testing framework using Selenium IDE and Java/Junit.

Executed full cycles of smoke, stress/ regression tests and end-to-end cases using QTP. Reviewed requirements and developed test cases/scripts based on requirements.

Exported word and excel test cases into Quality Center for test case repository.

Compiled metrics for bug scrub presentations to the team(s); used bug tracking systems to communicate software defects to team in a clear unambiguous manner.

Tested to ensure that all (POS) transactions work as designed according to the user stories/requirements in rapid development environment.

Attended daily scrum meetings to go over testing statuses and daily work assignments; Testing consisted of using in-house emulators and the actual device to ensure code changes had not affected the core applications.

Performed data integrity (DDL & DML) using TOAD against Oracle database.

Responsible for planning, implementing, and reporting on all testing aspects of on each assigned project.

Derived a culture of automated acceptance and functional tests using a largely open source infrastructure.

Mentored several QA Engineer(s) on automation to ensure QA standards are followed throughout the entire SDLC.

InterContinental Hotels Group, Atlanta, GA August 2005 – February 2008

Performed black box and white box testing against web-based reservation system (Holidex) / Priority Club and IVR applications with a DB2 backend.

Senior Analyst

Test included using XMLSpy and JUnit for testing web services and API’s- reading and writing into the database, checking server logs, review requirements in order to998 test the functionality of the software, testing the message flow from a system level perspective.

Worked with the offshore QA staff distributing daily work assignments.

Tested projects in accordance with written use cases and functional design documentation following an established standard.

Led and participated in team, departmental, product, project and leadership meetings as required, preparing and delivering analysis and presentations appropriately.

Performed XML request/response testing in 3-tier support environment running Weblogic.

Executed SQL (DDL & DML) and PL/SQL using TOAD and Informatica to ensure the data was received as designed in large data warehouse.

Assisted upper management to implement processes and accomplish QA related goals; Mentor team members on automated /manual, usage and execution.

Ensured that automation milestones and deliverables were met using in-house JUnit and QTP frameworks.

Participated in daily scrums to triage the defect tracking process and daily work assignments - worked with the offshore QA staff distributing daily work assignments.

Tested projects in accordance with written user stories and functional design documentation following an established standard.

BellSouth Advertising and Publishing (BAPCO), Atlanta, GA July 1997 – July 2005

Participated in a company-wide CMM analysis on all Bellsouth’s subsidiaries (BellSouth Corp, BAPCO, BellSouth Telecommunication etc.)

Senior Analyst

Took part in an eleven-week session that consisted of evaluating entire software development life cycle using the Capability Maturity Model process improvement approach.

Used WinRunner and Test Director/Quality Center for test case/script automation/repository and Cognos reporting.

Helped with a large IBM (yellow & white page subscriptions /billing) conversion from mainframe to client-server. AMDOCS assisted with this conversion using Informatica as the ETL process.

Wrote all conversion programs using Perl and Unix shell scripting

Designed and developed 'C' and Mercator maps to transform XML to and from PL/I copybooks and delimited data formats.

United Parcel Service, Atlanta, GA November 1995 – June 1997

Accountable for the development and support of a supply chain application written in COBOL & Basic.

System Developer

Developed several 4 GL applications using Dbas/Clipper and PowerBuilder.

Tasks included detail design, coding, testing and maintenance of the different applications.

Interfaced with clients and the business to develop requirements and specifications for new enhancements

EDUCATION:

Bachelor of Science, Computer Information Systems, Ohio Institute of Technology/DeVry Institute of Technology



Contact this candidate