Dino Pacelli

adbwxo@r.postjobfree.com +1-508-***-****

linkedin.com/in/dino-pacelli-b3004519

Summary

• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches in 2018 and 2019 across locations in Rhode Island, Florida, and Massachusetts

• Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals

• Opened or assisted opening 11 locations

• Created new and exciting menu items for both sit down restaurants and concession stands

• Delivered food cost numbers as low as 18% in locations and never exceeded 24%

• Researched and equipped four locations with innovative and cutting edge equipment to maximize the quality of product, speed of service, and cost controls while keeping under the allocated equipment budget

• Designed and equipped multiple bars and launched the first location to serve alcohol for National Amusements at Providence Place in 2003

• Company training manager for all new managers hired across the country

• Built company-wide spreadsheets to track cost controls, shortages, inventory, profit margins, and sales

• Designed modern employee recognition program which boosted productivity and improved morale Experience

Owner Mar 2019- Present

Fairy Tale Concierge - Travel Specialist

• Full-service travel agent specializing in Disney destinations including Disney World, Disneyland, Disney Cruise Lines, Aulani, and Adventures by Disney

• Completed and fully licensed by College of Disney Knowledge

• Research best options for guests through various methods

• Coordinate bookings, payments, important dates (dining, fast passes, etc.), and transportation

• Follow up with guests to guarantee repeat business Director Of Retail Jun 2018- Present

Cinemaworld Entertainment

• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches in 2018 and 2019 across locations in Rhode Island, Florida, and Massachusetts

• Design concept on new storefronts, pop-up stores, kitchens, bars, concession stands, arcades, and redemption counters/stores including innovative equipment to improve speed of service

• Coordinate internal resources and third-party vendors for execution on remodel and new builds storefronts, pop-up stores, concession, food service, bars, and redemption station equipment

• Generate ideas about future retail activities to ensure a cutting-edge strategy while maintaining up to date knowledge of market, competition, and trends

• Work with onsite teams to ensure proper ordering, inventory controls, cost management, and payroll numbers are being met

• Research and bring in new products; Work with the onsite team to successfully launch new product campaigns

• Create new menu concepts including ingredients, recipes, and pricing

• Analyze daily sales reports and track top-performing and underperforming items; discern profit margins for each item

• Create and build relationships with vendors

• Speak at company conferences and other venues about strategies and best practices

• Create spreadsheets to track sales and other key numbers

• Recruit and retain top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance

• Manage a team of 400 employees across multiple locations Director Of Product Development Dec 2013- Present

Cinemaworld Entertainment

• Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals

• Developed new sales strategies for food service operations at multiple locations

• Rotated new items throughout all locations to keep options new and exciting to generate return visits

• Developed new items and menus quarterly to include seasonal and traditional favorites at our sit down restaurant location

• Analyzed sales reports and track items to determine what needs to be phased out and replaced across locations

• Lead others through meetings and one-on-ones to identify beneficial refinements and changes to current products and strategies to make them more profitable

• Researched and learn operations and development of new Family Entertainment Centers including redemption counters, bowling, laser tag, event sales, and arcades

• Increased speed of service by 13% and cut transaction times by 18% through new, innovative equipment upgrade options

• Managed employee health insurance proccess

General Manager Oct 2005- Present

Cinemaworld Entertainment

• Designed modern employee recognition program which boosted productivity and improved morale

• Controlled costs, including all direct operating expenses, purchasing and ordering supplies needed for daily operations

• Inventory and audited location supplies to determine accuracy of reported nightly information

• Monitored risk management including employee and guest safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents

• Upheld and administered all corporate policies

• Supervised all management and staff positions, as well as supervised hiring, training, scheduling, coaching, developing, and disciplining employees in accordance with company policies

• Managed guest relations, marketing and promotion of feature film engagements, scheduling of movie showtimes, and the timely delivery of showtimes to guests

• Ensured excellent customer service delivery with excellence and handled guest concerns appropriately

• Oversaw overall cleanliness and safety of the building Owner Dec 2010 - Dec 2011

Rhode Island Alehouse 1 year 1 month

• Owned and operated a successful pub in Rhode Island that featured an extensive beer menu including craft, mass-produced, and rare/hard to find options

• Designed menu and dishes to offer fresh pub food from the kitchen.

• Managed accounting and tracked sales vs. expenses on a daily, weekly, monthly, quarterly basis

• Ordered and inventoried all food and bar product

• Sold location in 2011

Various Management Roles Nov 1995 - Sep 2005

National Amusements 9 years 11 months

• Promoted to floor manager, OSHA Theater Safety Manager, Manager of Concession Operations, Food Service Director, and Company Training Manager throughout tenure

• Opened new locations at Warwick Mall, Randolph, and Providence Place,

• Opened remodels of Showcase Seekonk, Apple Valley, and Springfield

• Promoted to Company Training Manager for all new managers at locations across the country Education

North Attleboro High School 1995 - 1997

High School Diploma

Tri County Regional Vocational Technical High School 1993 - 1994

-, Culinary Arts/Chef Training

Skills

Food & Beverage • Product Management • Marketing Strategy • Strategic Planning • Cost Control • Commercial Kitchen Design • Spreadsheets • Public Speaking • Training Management • New Business Development

Certifications

Allergen Awareness Food Safety

Jun 2019 - Jun 2022

College of Disney Knowledge

School of Entertainment Center Management

Professional School of Bartending

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