Customer Service Sales
Resume:
CURRICULUM VITAE
OF
DARSHANAN
NAIDOO
PERSONAL DETAILS
Surname : Naidoo.
First name : Darshanan.
Place and Date of Birth : Johannesburg, 22 July 1994.
Currently living : Port Elizabeth.
Nationality : South African (Indian).
Sex : Male.
Identity Number : 940-***-**** 087.
Health : Excellent .
Marital Status :Single.
Name of school :Linkside High School.
Address : 102 5th Avenue, Newton Park, Port Elizabeth
Telephone : 074-***-****.
E-mail : adbwxf@r.postjobfree.com.
Home Language : English.
Other Languages : Afrikaans.
ACADEMIC DETAILS
oMatriculation School: Linkside High School.
oYear: 2013.
oCertificate: NSC (National Senior Certificate).
oSubjects:
oBusiness Management.
oMathematics Literacy.
oEnglish.
oTourism.
oLife Orientation.
oAfrikaans.
QAULIFICATIONS
●I studied a 1 year in Business Administration and Hospitality Management at Varsity College in Port Elizabeth.
Current Modules:
oHospitality Operations 1A.
oHospitality Operations 1B.
oAccounting 1A.
oAccounting 1B.
oDigital citizenship.
oOrganizational behavior psychology.
oBusiness management 1A.
oBusiness management 1B.
oMarketing.
GRADUATED IN A HIGHER CERTIFICATE IN EVENTS AND BUSINESS
MANAGEMENT IN 2015
Subjects completed:
oPublic Relations.
oEvents Management (Distinction).
oEvent Execution (Distinction).
oIntroduction into Project Management.
oBusiness Management.
oMarketing Principles.
oEnd User Computers (Distinction).
oWork Integrated Learning (Distinction).
N4 COMPLETED IN BUSSINESS MANAGEMENT
●Entrepreneurship N4
●Accounting N4
●Computer practice N4
●Management communication N4
SENIOR SCHOOL ACHIEVEMENTS AND INVOLVEMENTS
●2010- Human Progress Management South African course.
●2009- 2010 Junior Achievement Business Course.
●Modules in the course:
●Introduction to business.
●Business management.
●Market and product research.
●Financial management and control.
●Pricing and costing.
●Income, expenditure and cash flow management.
●Business planning and management.
●Sales and marketing.
●Problem solving and decision making.
●Team work.
●Communication skills.
●Career exploration.
SPORTING ACHIEVEMENTS
●2009 tennis and squash team player.
●2012-2013- team cricket player.
VOLUNTEER WORK
●Volunteer work at Walmer Animal Welfare.
WORK EXPERIENCE
●Waitering at The Spur and The Colonial Kitchen in Port Elizabeth.
●Promotional Aid at New Era Agency where they promote sporting events in South Africa (Reference Prenishi Moodley. Cell 074-***-****)
●Surveys and Ticket Sales at The Good Food and wine show in 2016 at the Boardwalk in Port Elizabeth- Engaging with guests and personal selling.
●Housekeeping Work placement practical at the Radisson Blu Hotel in Port Elizabeth during August 2016.
●Worked at Road Lodge Port Elizabeth.
●Duties at Road Lodge:
●Housekeeping- making sure the rooms are checked and do site inspections.
●Customer Service- engaging with guests helping the customers with complaints and solving the situation.
●Booking Reservations- booking reservations online.
●Site inspections of rooms- checking rooms after guests leave.
●Admin and filling- filling of all bookings and confirmations of payments.
DEVELOPED ABILITIES
●Strong business skills.
●Motivated.
●Hard working.
●Passionate.
●Team work.
●Good communication skills.
●Outgoing personality.
●Well-mannered and groomed.
●Providing excellent customer service.
WORKED AT CIELO FURNITURE AS A SALES CONSULTANT AND GENERAL ASSISTANT FROM MAY 2017 - DECEMBER 2019
●DUTIES
●Creating a positive and lasting relationships with customers/clients.
●Knowing the product well and able to sell it.
●Processing sales and invoices through Sage and Evolution Pastel.
●Handling and dealing with customer complaints.
●Sorting out customer care.
●Admin and Filing of paperwork and payments.
●Providing excellent customer service to the clients.
●Phoning potential clients back and making invoices.
●Stocktaking of the products.
●Negotiating prices with potential customers and closing sales.
●Doing promotions for the company as well.
COMPUTER LITERACY
●Microsoft Word 2003-2010.
●Microsoft Excel 2003@2013.
●Project planning.
●Microsoft Office.
●Microsoft PowerPoint.
●Semper reservations.
●Pastel Evolution processing.
REFEREES
The following have agreed to act as my referees:
Paul Lemal
Warwick Private Wealth.
Email- adbwxf@r.postjobfree.com.
Mobile- 083-***-****.
Dickson Naidoo
Samsung NAC.
Mobile- 074-***-****
Boksburg Johannesburg.
adbwxf@r.postjobfree.com
Vinmala Naik
Pia Solar.
Mobile- 083-***-****
Port Elizabeth.
adbwxf@r.postjobfree.com
COVER LETTER
My name is Darshanan Naidoo. I am currently 25 years old. I was born and raised in Johannesburg. 13 years ago I moved from Johannesburg to Port Elizabeth
As I have I learnt over the few past years is that, I have devolved strong attributes. I have an outgoing personality and enjoy engaging with guests and customers. I’m very ambitious, hardworking and driven. I have good communication skills and always, willing to listen. I can adapt to a situation and solve the problem. I studied hospitality and business management as I’ve developed, new skills and knowing more about, customer experience. What I’ve leant in hospitality is that customer service always comes first and working in the hospitality industry as well.
I also have a business background as well which I done several modules such as sales, marketing, accounting and management communication. I enjoy working well with others as I have good teamwork skills and focus at the task at hand. I feel that I need to broaden my horizons and the knowledge and experience that I would need in the working world.
Thank you for your time and I hope to get a favorable outcome.
Darshanan Naidoo
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