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Scrum Master

Austin, TX
February 21, 2020

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Results driven Scrum Master for both custom development and configured software teams. Empowers teams to reach their potential through a servant leader approach and guiding them to self-sufficiency. Champion and coach on best practices within the team, and to the company. Drives process improvement and transformation from Waterfall to Agile. Builds relationships with Product Owners, Engineering, and other stakeholders to maximize team performance. CSM, PSM I, SFC and SPOAC certified.

Scrum Ceremonies

Sprint Status Metrics

Remove Impediments

Kanban, Scrum

Continuous Improvement

Team Building

Coach Agile Best Practices

Ensure Follow up on Action Items

Conflict Mediation

Release Schedule Tracking

Scrum Master, ExxonMobil Mar 2019 – Present

Built two high performing teams, as part of an Agile train, building custom development for SAP applications while driving toward a stabilized platform. Coached team on Agile principles and provided guidance on the Scrum and Agile mindset and methodologies in a SAFe environment.

• Led Scrum ceremonies including stand-ups, sprint and release planning, demos, and retrospectives.

• Worked with the Scrum team to determine the minimum viable product for delivery.

• Improved team planning and capacity predictability by coaching Agile best practices.

• Track release schedules with roadmap and timelines to keep on track and document deliverables.

• Velocity and burn down metrics reporting.

Scrum Master, Accruent Oct 2018 – Feb 2019

Responsible for 2 teams transforming existing product to using microservices. Coached team on Agile principles and provided guidance on the Scrum and Kanban methodologies.

• Best Practices, Kanban and Scrum

Discover and remove impediments to the team.

• Make sure stories are ready for development; right-size, and acceptance criteria, testable.

• Protecting the team from interruptions.

• Velocity and burn down metrics reporting.

• Work with the Product Owners to groom and maintain healthy backlog.

• Drove automated unit testing, TDD and continuous integration to reduce technical debit.

Scrum Master, Jam Packed Tech Oct 2016 – Oct 2018

Lead multiple teams on multiple software development projects including a Worker Compensation billing and payments platform, reporting portal in the real estate industry, and ecommerce systems.

• Led Scrum ceremonies including stand-ups, sprint and release planning, demos, and retrospectives.

• Improved team velocity 15% by incorporating capacity planning into sprint planning sessions.

• Worked with teams to improve estimates by more than 30% with Agile planning games.

• Brought QA into Sprint Planning to begin writing unit tests early, reducing QA time by more than 20%.

• Removed impediments such as unplanned work, an independent testing environment.

• Assisting with backlog grooming, and obtained access to SME’s when required.

Product Owner, Keller Williams Realty International Feb 2015 – Oct 2016

Led development of a SaaS Customer Relationship Management application for 135,000 users in 700 divisions.

Led the market research of competitors, feature gaps and high priority needs of our agent base. Developed road map, personas, user stories and priorities for implementation by listening to users’ needs.

Led the development of roadmap, and requirements by collaborating with end users and stakeholders to understand business value, requirements, and priorities.

Conducted market analysis and customer interviews.

Collaborated with product managers, and stakeholders to ensure alignment across the product portfolio.

Worked closely with development team to ensure user stories were in a ready state for each sprint.

Maintained a healthy backlog in conjunction with the Scrum Master and development team.

Worked with the Scrum team to determine the minimum viable product for delivery.

Scrum Master, Leading to College June 2014 – Feb 2015

Scrum Master for a startup providing training and mentoring platform for college admissions.

Worked closely with Product Owner on sprint planning and breaking down stories to manageable size.

Coached the team toward self-accountability, transparency, self-organization and Scrum Maturity.

Introduced Agile games such as planning poker helping improve estimates by over 30%.

Helped the team with testing when necessary. Fostered a transparent, continuous learning environment.

Acted as a buffer between external distractions and the team helping the team to keep focus.

Coached the team to embrace Agile practices including test driven development, paired programming.

Scrum Master, Advisory Board Company May 2012 – June 2014

Led Scrum of Scrums for the integration of twelve product lines for SSO and Master Data Bus in the organization.

Negotiated with Product Managers for resources and scheduling to implement programs across the enterprise.

Collaborated with other Scrum Masters to increase the effectiveness of Scrum in the organization.

Assisted team to remove impediments by having an understanding the control and release processes.

Acted as a buffer to the team working with outside stakeholders and product managers.

Coached Product Owners in creation and maintenance of product backlog.

Developed and maintained information radiators for the teams.

Product Owner, Tipping Point August 2007 – April 2010

•Grew product line for network management systems from $2.5 to $18 million per year.

•Developed marketing requirements, and managed development of a network monitoring application.

•Aligned with other Product Managers to manage cross-functional dependencies.

•Worked with Development team to ensure user requirements and acceptance criteria were understood.

•Assessed technology licensing with new vendors to deliver on innovative customer experience features.

Product Owner, Broadwing Communications May 2002 – August 2007

•New product development and feature enhancements contributing $50 million recurring annual revenue.

•Developed products and features with strategic insights from a deep understanding of market needs.

•Developed new networking product resulting in $14 million in new revenue in six months.

•Defined scope, requirements, and led the implementation of a scalable SaaS billing platform.

•Received the Current Analysis Award for "Product Innovation and Industry Impact".

Education, Certifications and Training

•Bachelor of Arts, University of Texas, Austin

•CSM - Certified Scrum Master

•PSM I - Professional Scrum Master

•SFC - Scrum Fundamentals Certified

•SPOAC – Scrum Product Owner Certified

•Atlassian Suite, Jira, Confluence, Rally, Bugzilla, Trello, Sales Force

•Microsoft Project, SmartSheets, Basecamp, HipChat,, Slack

•Lean, Kanban, Scrum, XP, Agile, TDD, SDLC, Waterfall

•Layer 1, 2, and 3 Networking Infrastructure

•802.11, IP, ATM, Private Line, VPN

•Series 7, 63, 22 licenses (inactive)

•Texas Real Estate license

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