Customer Service Tourism
Resume:
JOVIE ANN E. SAMILLANO
Curriculum Vitae
Brgy. Jovellar, Igbaras, Iloilo
Iloilo City Gallery (tour guide) - 400 hours OJT
City Tourism and Development Office, Iloilo City
November 2018 – January 2019
- Worked and trained as tour guide at the Iloilo City Gallery
-Joined as assistant tour guide during the “Joyride Ta!” an Iloilo City Tourism Awareness Program
-Assigned at the Dinagyang Information and Assistance Center
Work and Travel Program – Food and Beverage Department
Best Western Premier Grand Canyon Squire Inn
Tusayan, Arizona, United States of America
March – June 2018
-Worked and trained as:
Hostess
Cashier
Busser
Cocktail attendant
Food runner
Event waiter
In-charge of the arcade and bowling alley
Food and Beverage Department-200 hours OJT
The Grand Xing Imperial Hotel
H. Montinola Corner Muelle Loney St. Iloilo City
January-March 2018
-Worked and trained at the back-of-the-house
-Maintained the cleanliness of the silverwares and glasswares
-Assigned as busser during events
adbwx1@r.postjobfree.com
0906 – 8824 – 249
A graduate of Bachelor of Science in Tourism Management who have experiences in both local and international establishments. Also had an experience in government office. Excellent in customer service, has passion for learning and willing to be trained.
SKILLS
WORK EXPERIENCE
Effective written and verbal communication skills
Good interpersonal skills
Has passion for learning and willing to be trained
Can work under pressure
Strong listening skills
With an amiable disposition and strong cultural values
Excellent customer service
Flexible in work conditions and transitions
Wide range of IT skills specializing in Microsoft Word, Excel, PowerPoint and Publisher
Knowledgeable in tourism and hospitality industry
LANGUAGES
English
Filipino
Hiligaynon
Kiniray-a
Customer Service Oriented
Fast Learner
IT Literate
Self-directed
Committed
Flexible
Communication
QUALIFICATIONS
Student Enhancement Forum 2018
Royal Garden Hall
Iloilo City
October 6, 2018
Tourism and Hospitality Industry of this Century
Research Extension and Training Building
West Visayas State University
February 9, 2018
Hospitality and Tourism Orientation
Malaysia Tourism Board, Putrajaya
September 14, 2017
5th Hospitality and Tourism Management Conference
Iloilo Convention Center
Iloilo City, Philippines
August 13, 2017
Tourism Summit 2016
SM Cinema 3, Iloilo City
September 17, 2016
Student Enhancement Forum 2016
Iloilo Convention Center, Iloilo City
March 5, 2016
Tourism Awareness
Amigo Plaza Mall, Iloilo City
August 1, 2015
SEMINARS AND TRAININGS
2015 – 2016
Iskolar ng Bayan Act of 2014
Republic Act No. 10648
SCHOLARSHIP
National Certificate II in Tourism Promotion
National Certificate III in Events Management Services
Unit of Competency: Event Planning Services
COMPETENT
RGO International Training Institute Inc.
Iloilo City
August 23, 2018
Unit of Competency: Tourism Promotion
COMPETENT
RGO International Training Institute Inc.
Iloilo City
December 11, 2018
ELIGIBILITY
Bachelor of Science in Tourism Management
Magna Cum Laude
(2015-2019)
West Visayas State University
Luna St., La Paz, Iloilo City, 5000
Fourth Honorable Mention
(2011-2015)
Igbaras National High School
Brgy. 4, Igbaras, Iloilo, 5029
(2005-2011)
Igbaras Central Elementary School
Brgy. 3, Igbaras, Iloilo, 5029
EDUCATION
Prof. Joeriza Tolentino
Faculty, Division of Tourism Management
College of Business and Management
West Visayas State University
Prof. Dennis C. Oberio
Faculty, Division of Tourism Management
College of Business and Management
West Visayas State University
Prof. Zendle Ann D. Binobo
Faculty, Division of Tourism Management
College of Business and Management
West Visayas State University
REFERENCES
Magna Cum Laude
West Visayas State University
April 4, 2019
Parangal Awardee – Silver Medalist
West Visayas State University
A.Y. 2018-2019
Parangal Awardee – Silver Medalist
West Visayas State University
A.Y. 2017- 2018
Parangal Awardee – Silver Medalist
West Visayas State University
A.Y. 2016 - 2017
Parangal Awardee – Bronze Medalist
West Visayas State University
A.Y. 2015 – 2016
Best in Event Portfolio
NCIII Events Management Services
September 2018
4th Honorable Mention
Igbaras National High School
March 2015
Orator of the Year
2014-2015
Literary Musical Contestant-
Oration
2013-2015
Broadcaster of the Year
2010-2011
Schools Press Conference-
English & Filipino Broadcaster
2010-2015
Literary Musical Contestant-English Declamation
2008-2011
2015-2019
Member
Tourism Student Society
2017-2018
Secretary
Tourism Student Society
2014-2015
Auditor
Supreme Student Government
2013-2014
3rd Year Representative
Supreme Student Government
LEADERSHIP AND ORGANIZATION
ACHIEVEMENTS AND AWARDS
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