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Customer Service Tourism

Location:
Iloilo City, Iloilo, Philippines
Posted:
February 21, 2020

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Resume:

JOVIE ANN E. SAMILLANO

Curriculum Vitae

Brgy. Jovellar, Igbaras, Iloilo

Iloilo City Gallery (tour guide) - 400 hours OJT

City Tourism and Development Office, Iloilo City

November 2018 – January 2019

- Worked and trained as tour guide at the Iloilo City Gallery

-Joined as assistant tour guide during the “Joyride Ta!” an Iloilo City Tourism Awareness Program

-Assigned at the Dinagyang Information and Assistance Center

Work and Travel Program – Food and Beverage Department

Best Western Premier Grand Canyon Squire Inn

Tusayan, Arizona, United States of America

March – June 2018

-Worked and trained as:

Hostess

Cashier

Busser

Cocktail attendant

Food runner

Event waiter

In-charge of the arcade and bowling alley

Food and Beverage Department-200 hours OJT

The Grand Xing Imperial Hotel

H. Montinola Corner Muelle Loney St. Iloilo City

January-March 2018

-Worked and trained at the back-of-the-house

-Maintained the cleanliness of the silverwares and glasswares

-Assigned as busser during events

adbwx1@r.postjobfree.com

0906 – 8824 – 249

A graduate of Bachelor of Science in Tourism Management who have experiences in both local and international establishments. Also had an experience in government office. Excellent in customer service, has passion for learning and willing to be trained.

SKILLS

WORK EXPERIENCE

Effective written and verbal communication skills

Good interpersonal skills

Has passion for learning and willing to be trained

Can work under pressure

Strong listening skills

With an amiable disposition and strong cultural values

Excellent customer service

Flexible in work conditions and transitions

Wide range of IT skills specializing in Microsoft Word, Excel, PowerPoint and Publisher

Knowledgeable in tourism and hospitality industry

LANGUAGES

English

Filipino

Hiligaynon

Kiniray-a

Customer Service Oriented

Fast Learner

IT Literate

Self-directed

Committed

Flexible

Communication

QUALIFICATIONS

Student Enhancement Forum 2018

Royal Garden Hall

Iloilo City

October 6, 2018

Tourism and Hospitality Industry of this Century

Research Extension and Training Building

West Visayas State University

February 9, 2018

Hospitality and Tourism Orientation

Malaysia Tourism Board, Putrajaya

September 14, 2017

5th Hospitality and Tourism Management Conference

Iloilo Convention Center

Iloilo City, Philippines

August 13, 2017

Tourism Summit 2016

SM Cinema 3, Iloilo City

September 17, 2016

Student Enhancement Forum 2016

Iloilo Convention Center, Iloilo City

March 5, 2016

Tourism Awareness

Amigo Plaza Mall, Iloilo City

August 1, 2015

SEMINARS AND TRAININGS

2015 – 2016

Iskolar ng Bayan Act of 2014

Republic Act No. 10648

SCHOLARSHIP

National Certificate II in Tourism Promotion

National Certificate III in Events Management Services

Unit of Competency: Event Planning Services

COMPETENT

RGO International Training Institute Inc.

Iloilo City

August 23, 2018

Unit of Competency: Tourism Promotion

COMPETENT

RGO International Training Institute Inc.

Iloilo City

December 11, 2018

ELIGIBILITY

Bachelor of Science in Tourism Management

Magna Cum Laude

(2015-2019)

West Visayas State University

Luna St., La Paz, Iloilo City, 5000

Fourth Honorable Mention

(2011-2015)

Igbaras National High School

Brgy. 4, Igbaras, Iloilo, 5029

(2005-2011)

Igbaras Central Elementary School

Brgy. 3, Igbaras, Iloilo, 5029

EDUCATION

Prof. Joeriza Tolentino

Faculty, Division of Tourism Management

College of Business and Management

West Visayas State University

+639*********

Prof. Dennis C. Oberio

Faculty, Division of Tourism Management

College of Business and Management

West Visayas State University

+639*********

Prof. Zendle Ann D. Binobo

Faculty, Division of Tourism Management

College of Business and Management

West Visayas State University

+639*********

REFERENCES

Magna Cum Laude

West Visayas State University

April 4, 2019

Parangal Awardee – Silver Medalist

West Visayas State University

A.Y. 2018-2019

Parangal Awardee – Silver Medalist

West Visayas State University

A.Y. 2017- 2018

Parangal Awardee – Silver Medalist

West Visayas State University

A.Y. 2016 - 2017

Parangal Awardee – Bronze Medalist

West Visayas State University

A.Y. 2015 – 2016

Best in Event Portfolio

NCIII Events Management Services

September 2018

4th Honorable Mention

Igbaras National High School

March 2015

Orator of the Year

2014-2015

Literary Musical Contestant-

Oration

2013-2015

Broadcaster of the Year

2010-2011

Schools Press Conference-

English & Filipino Broadcaster

2010-2015

Literary Musical Contestant-English Declamation

2008-2011

2015-2019

Member

Tourism Student Society

2017-2018

Secretary

Tourism Student Society

2014-2015

Auditor

Supreme Student Government

2013-2014

3rd Year Representative

Supreme Student Government

LEADERSHIP AND ORGANIZATION

ACHIEVEMENTS AND AWARDS



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