BARBARA NESLIN

**** *** **** **** #**** Houston, TX 77058 • Home: 832-***-**** • Cell: 832-***-**** • adbwwb@r.postjobfree.com

Professional Summary

Delivers positive experiences through high-quality customer care. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Customer Service Representative who achieves high levels of customer satisfaction. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

Skills

Exceptional communication skills

Expertise in invoice and payment transactions

MS Windows proficient

Superior attention to detail

Customer-oriented

Account reconciliation

Credit card processing

Quick learner

Work History

Leisure Admin Support/Receptionist, 05/2018 to Present

Direct Travel(Houston Office) Houston, TX

Helped Agents Invoice, getting documents out, etc.

Deposited Checks received from clients and Vendors

Greeted clients when they came in and got them with an agent to talk to them

CASHIER/WAITRESS, 03/2014 to 05/2018

Luby’s Restaurant

Answer questions from phone calls, and helped customers with trays and getting drinks.

Processed credit cards, checks, gift cards and coupons

CASHIER/SALES, 09/2013 to 03/2014

Bath & Body Works, Willowbrook Mall Houston,TX

Offered product samples, answered questions and helped customers find items.

Developed knowledge about products and sales items to answer shoppers' questions.

Processed credit cards, checks, gift cards and coupons.

RESERVATION ACCOUNTING AGENT, 08/2004 to 07/2013

Holland America Cruise Line – 300 Elliott Ave. W. Seattle, WA 98119

Monitored payments due from clients and promptly contacted clients with past due payments.

Researched and resolved accounts payable discrepancies.

Assisted internal employees resolve issues with guests cruise bookings.

Handle overflow calls dealing with reservation inquires.

CASHIER/PRICE CHANGER, 09/1995 to 12/2003

Safeway – Everett, WA

Decorated cakes, cupcakes, cookies and special occasion trays.

Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Offered product samples, answered questions and helped customers find items.

Maintained monthly audit of price labeling and generated price tags as needed.

Scanned and totaled grocery purchases for customers

Developed knowledge about products and sales items to answer shoppers' questions.

Processed credit cards, checks, gift cards and coupons.

Education

High School Diploma: General, 1992

EVERETT HIGH SCHOOL - Everett, Washington

Bachelor of Arts: Accounting, In process of completing

Devry University - Federal Way, WA

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