Personable and hard working with background providing exemplary customer service in grocery stores and senior living facilities. Practiced in use of POS systems and proficient in money handling. Exemplary communication and organizational skills combined with dependable forward thinking approach. Register operations
Sanitation and safety standards
Effective customer communication
Safe food handling
Strong team member
Multitasking and prioritization
Buffet setup and takedown
Flexible and adaptable
Strong communication skills
Health codes compliance
Accurate cash handling
Guest and client satisfaction
Recordkeeping and bookkeeping
Courteous and professional demeanor
First Aid certified
Fire safety certified
Respiratory equipment training
Grooming and bathing assistance
Calm and level-headed under duress
General housekeeping ability
Proper phone etiquette
Quick problem solver
Assisting with personal grooming
Understands mobility assistance needs
Collecting vital signs
RCA, 01/2017 01/2019
Out House Senior Living Baraboo, WI
Cooked all meals for the residents.
Gave the residents their medications every hour.
I showered and dressed the residents.
Toileted and changed depends when needed. Emptied catheter bags and sanitized tubes. Helped residents do physical therapy.
Cleaned and did laundry.
Exhibited excellent customer service with residents and their family. Documented all care for residents.
Trained new employees by explaining rules, procedures and job responsibilities. Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Responded quickly to medical emergencies to promote best possible health outcomes. Used effective methods to quickly resolve issues among residents. Explained each step of treatment to conscious patients to reduce fear and invoke calm. Cashier, 05/2019 06/2019
Viking Grocery Baraboo, WI
Drove sales and add-on purchases by promoting specific item options to customers. Helped customers update accounts, sign up for new services and take advantage of special offers. Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions. Helped customers find specific products, answering questions and offering advice. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Worked closely with front-end staff to assist customers. Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Deli Clerk, 07/2017 12/2017
Festival Foods Baraboo, WI
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep. Checked signage and pricing to verify accurate displays on counters and in cases. Received new inventory and rotated stock by dates to keep items fresh and usable. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses. Updated displays, cases and other customer-facing areas to increase sales of special items. Created aesthetically pleasing food arrangements for special orders and party trays. Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability. Kept all utensils, dishes and glasses clean and ready for customer use. Communicated effectively with deli counter customers to answer questions and make recommendations. Stayed calm and professional in all situations and resolved conflicts to customer satisfaction. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently. Followed recipes and customer request details to prepare high-quality, delicious meals. Accepted and processed cash, check, card and mobile payments. Assessed customer needs, including food allergies and suggested additional menu items as appropriate. Care Giver, 06/2016 08/2016
My Father Baraboo, WI
Documented patient intake and dietary requirements and assisted with feeding. Responded to patient alarms and needs-assessment requests to identify course of treatment. Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination. Exhibited compassionate care and communication regarding issues surrounding death and dying. Consulted with nurses to develop patient care plans and evaluate treatment options. Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation. Education and Training
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Care Giver, 07/1997 06/2004
My Grandmother Packwaukee, WI
Documented patient intake and dietary requirements and assisted with feeding. Responded to patient alarms and needs-assessment requests to identify course of treatment. Played games with patients on a daily basis to boost mood, improve memory and provide light entertainment. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation. Examined and addressed lacerations, contusions and other physical symptoms in need of further attention. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. Exhibited compassionate care and communication regarding issues surrounding death and dying. Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. M.A.T.C. Reedsburg, WI
01/2017 Our House Senior Living Training Portage, WI Medication Certification Medication Administration I was trained to properly administer medications and document when medications were passed. Our House Senior Living Training Portage, WI
First Aid Certified First Aid
I was trained on the proper techniques for dressing wounds and contusions. Our House Senior Living Training Portage, WI
Fire Safety Certified Fire Safety
I was trained on how to efficiently move residents out of the building in case of fire. I was also taught how to properly use a fire extinguisher.