MBA – International Business (Singapore)
Certified Business Analyst/ Product Owner with over 8+ years of experience in Project Requirements Management and Information Technology.
Experience in requirement gathering, eliciting business needs and converting them into Business Requirements, Use Case Models, User Stories, Data Flow Model, and Wireframes.
Significant exposure and expertise on Robotic process automation (RPA), Intelligent Automation, AI technologies & methodologies. Provide Use cases and process design used for automation initiatives.
Seasoned Agile practitioner with experience in orchestrating large-scale digital initiatives. Have played a key role in agile initiatives by maintaining and prioritizing product backlog, Facilitate ceremonies for scrum team. Experience using tools like JIRA, Version One for Agile projects
Significant exposure in leading projects end to end, right from strategic planning, High Level Solution Designing & requirements to successful go-live driving business value for the stakeholders.
Good interpersonal skills developed through interactions with Business Users, Business Owners, Business Sponsors, Industry Regulators, Subject Matter Experts (SME), Solution Architects, Developers, and QA. Worked in multiple cross team projects, with a geo-diverse team in multiple time zones.
Experience as a SME in Banking and financial sector - driving innovation, find prospective technology solutions, build Proof of Concept (POC), review technical proposals [RFI / RFP] and delivering projects to meet the customer business need.
Qualifications: Certified Business Analyst from IIBA (Certified Business Analyst CCBA) and proficient in Agile and Scrum, holding Certified Professional Scrum Master (PSM I)
Tools & Technologies
Requirements/ Agile Tools: MS Office, JIRA, Version One
Modelling Tools: MS Visio, IBM BlueWorks Live, IBM BPM
RPA & AI – UiPath, Kofax TotalAgility
Fifth Third Bank June 16 – Present
Role: Automation Business Analyst
Define, plan, prioritize projects for Imaging and Workflow solutions - KofaxTotal Agility and IBM BPM platform to support Automation Initiatives. As a Primary SME for Robotics Process Automation solutions, developed strategy for upcoming projects and drive team towards agility.
Subject matter Expertise
Provide subject matter expertise on robotic process automation (RPA) initiatives.
Collaborate with LOB to identify BPM and KTA opportunities and help build Automation project pipeline.
Liaise with various lines of business that uses Kofax and FileNet to identify and facilitate implementation of KofaxTotal Agility tool with enhanced features and process.
Investigation of complex current state business processes - Identify the process gaps and problems /opportunities, using analysis techniques, IBM Blue works Live, and recommended process improvements.
Serve as a liaison between IT, Operations and LOB to analyze business and user needs to design and develop process solutions.
Coordinate with business stakeholders to understand the productivity impact and Financial Impact of the automation.
Project Management Expertise
Laid foundation to use agile methodology in predominantly Waterfall world.
Played a key role in Agile Tool selection – analysis and understanding of which tool works best for the organization.
Maintain product backlog for Automation projects – from creation of Epics, features & user stories to clear and concise acceptance criteria.
Effectively communicate business solutions to LOB, with an emphasis on agility and efficiency.
Coordinate with senior management for project planning, scoping, estimation & tracking.
Played as Scrum master to identify and remove roadblocks for BPM development team.
Roles and Responsibilities
BPM Compliant Management:
Automated process to captures and processes customer complaints.
Pivotal role as IT facing contact for a $2.4MM project.
Evaluating current processes and identify automation opportunities &ways to reengineer the process in order to create significant efficiencies and enhance controls
Work closely with BPM architect to understand technical solutions and assessing feasibility.
As PO proxy and Scrum master for the BPM scrum team, developed product backlog with over 400 user stories, Facilitate scrum ceremonies and lead team through story estimation and sprint planning exercises.
Created a forecast model to target code complete dates with burnup charts – for project estimates.
Manage incident and Change Request (CRQs) for Application enhancements and Releases.
KofaxTotal Agility – Commerical Documents
Automate the process to digitize Commercial documents
Survey of existing Kofax solutions from business users and documenting current process pain points.
Analyze and evaluate the use cases that can be automated to capture documents.
Document classification, Extraction and Validation – using KTA and store to FileNet.
Automatic document classification and data extraction - extract metadata out of the electronic images and release the data and the document to business applications.
Leading the web track, submit weekly status reports to project manager and attend the leadership meetings to present the status of the project and progress towards key milestones.
Collaborate with Dev. leads to design technical solutions that align with business needs.
Create Training manuals for LOB to train the users to use automated data capturing.
Wipro Technologies June 12 – July 16
Role: Business Analyst
Engaged in a Functional role for ‘Digital & Mobility practice of Banking and Finance’ and worked in consulting initiatives, covering Corporate Mobile Banking, Investment Banking & Mobile Payments. Worked with clients in BFSI domain to understand industry dynamics & technological developments and provided innovative, industry ready solutions.
Product Owner or Business Analyst for various consulting projects ranging from Wealth Management to Cards for leading US Banks such as Capital One, US Bank, Wells Fargo.
Collaborate with stakeholder and engineering teams to be responsible for driving product vision, roadmap and executing product initiatives.
Developed business and system requirements deliverables using standard formats, including use cases, user stories, conceptual process models, flow diagrams and related documentation.
Pre Sales Presentations to customers on the Wipro “In house solutions” and “Proof of concepts” – for Mobile and Digital Practice (Banking solutions on Android and iOS Operating System)
As a lead Business Analyst, mentor team on Domain activities and Requirements documentation, project team managing and delivery.
Performed extensive Data Analysis using tools like SAS and MS excel
Prominent Client Projects at Wipro
Roles and Responsibilities
Wipro - Mobile Coupons: A combination of Merchant and Customer Mobile Application, where Merchant app enables retail merchants to upload coupons and customer application enables buying and redeeming of coupons.
Dec 2015 – June 2016
Working under Product Owner, requirements discovery and documentation of Mobile application for Merchants.
Requirements analysis for Business Intelligence and integration with third party supporting systems (intuitive intelligence and machine learning) to enable suggested coupon available to end customers.
Designing coupons redemption process, via Mobile Payments.
Prepared customer presentations on Mobile Application. Presented to Amex, UniCredit and Monizze.
Capital One – Card Business Transformation
Migrating from existing legacy systems to new platform which will enhance the cards processing and maintenance and improve the efficiency.
Sept 2015 - Dec 2015
Research on existing Bank’s Cards and Payment system, existing system integration points and draft AS-IS process.
Responsible for Elicitation, understanding the business requirements for the project, and translating these into functional specifications.
Extensively involved in writing Use stories & Work flow diagrams for effective plans.
Working with Product Owner for requirements discovery and documentation. Maintained product backlog and ensure use-Stories are consistent and covered all the aspects of Requirements.
Coordination with 3rd party providers for analysis of application Integration points
US Bank, MN – Wealth Management
Web application for Global Corporate Trust service clientele that provides end to end Trading & investor reporting services. The ‘Data centric and UI rich’ app gives complete Portfolio Investment details to the end customer.
May 2013 – May 2015
Actively took part in Requirement elicitation, analysis and documentation.
Liaising with client in understanding US Bank Global Trust Service, Trading and designed functional flow to suit US Bank existing system architecture.
Analyzed day-to-day activities of Bank’s Relationship manager and designed requirements, which would improve Bank’s RM and Asset Manager Relationship.
Assessed AS- IS process and made clear recommendations of business process improvements, incorporated them in the future to-be system design.
Handled challenging situations such as addressing technical complexities, Change requests management and client management.
Interacting with development team in terms of clarifying Functional & UI requirements, and review of portal development.
Coordinating with the Testing team in preparing and review Functional, GUI, Nonfunctional/ Performance test cases.
US Bank Mobile Banking: US Bank in house Mobile Banking application for Retail Banking Business Line.
May 2013 – May 2015
Joined the project as part of Project Risk Management team, and helped in streamlining the Project Requirements.
Prepared gap analysis to identify and resolve gaps in requirements documents using data modelling techniques.
Designed a detailed requirements process to avoid/overcome such risks in future phases of the project.
Wipro – Wealth Management Tablet App: For private financial advisory and provides 360 degree customer services on a tablet.
June 2012 - sept 2012
Responsible for requirements gathering & documentation Tablet application.
Coordination with third party provider (Microsoft Dynamics CRM & Temenos) for analysis of Integration points with the application.
Research on Wealth Management technological initiatives that could provide value addition to the WM Tablet application
ICICI Bank April 2011 – June 2012
Role: Assistant Manager
Description: Worked as a Personal banker, for Bank’s Retail Banking customers – HNI and Affluent Customers. Providing investment advisory to HNI and Wealth customers, cross selling banking products along with performing core banking operations (Finacle and FCRM).
Roles and Responsibilities
Handled Banking & investment portfolios of HNI and wealth customers.
Understand customer banking requirements and financial/investment goals & objectives, to develop a suitable investment plan and strategy to address their objective.
Responsible for building and maintaining relationships with Wealth Customers and help in create valuable partnership between the Bank and the customer.
Performing Core banking operations (Finacle), and Customer relationship management.
As part of business development, providing end-to end solutions to HNI customers across all products and services and annual sales plans, and service reports.
Received ‘Inspiring Performance’ award from the Wipro Winners’ Circle for Customer Centricity - US Bank Wealth Management Project.
Received ‘Cream of the Crop” award from the customer (US Bank) for outstanding contribution in Requirements Analysis for US Bank Wealth Management Project.
Received prestigious “Dream Project Team” award for outstanding contribution to the projects undertaken in Mobility and Digital Channels from VP, Banking and financial Services Domain.
Received “Certificate of Appreciation” from Zonal Head, Karnataka for excellent performance in providing investment advice to customer and contributing to increase of LI sales.
Masters of Business Administration, Bangalore, India
Post graduate diploma in international business, Singapore