Max Schwartzur

Dynamic Technology Leader, with a passion for creating innovative, end-to-end solutions that empower stakeholders, streamline processes, and support improved service delivery. Outstanding leadership, presentation and influence skills, gaining trust and support on key initiatives, from senior management, while generating excitement and momentum with project staff, vendors and key stakeholders alike. Proven success and reputation for keen strategic and proactive approach, highlighted by risk aversion, efficiency promotion, showcasing the ability to lead, develop and manage high-performing, mission-focused teams and patient/customer centric spirit.

Areas of Expertise:

Business and Technology

Strategic Planning

Budget Formulation and Oversight

Team Leadership/Development

PMO; Project/Program Management

Process Improvement and re-engineering

Cloud-based infrastructure

ERP Implementation

Digital strategy

Cybersecurity

Vendor Management - KPIs

Technology Procurement/Sourcing

Application Development/System Integration

Data Warehouse, Data Mart, Data Analytics

Facilities Management/Security

Infrastructure/Architecture Design

Innovation

Systems Development Life Cycle (SDLC)

Marketing

Professional Experience

US Imaging Network, New York, NY Aug’18 – present Senior Program Manager

Responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. Including management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

Performance reviews and staff development.

Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders.

Coach, mentor, motivate and supervise project and program team.

Deliver appropriate and effective executive level communication.

Lead, plan and implement technology projects that meet the present and future technology needs of the company assessing the risk, financial constraints and regulatory compliance.

Defines requirements, conducts systems evaluations and vendor selection including contract negotiations.

Communicates strategic vision, project milestones and budget status to Management.

Significant Accomplishment:

oLead team in executing companywide security projects such as: Vulnerability Assessment, Security Operations Changes, Regulatory Compliances, Data Loss Prevention.

oCompleted an acquisition (M&A) project starting with the due diligence to the execution and completion.

oLead teams in executing technology and operational initiatives/projects that increased cost efficiency in key departments across the organization up to $1MM

oOversaw a portfolio of over 50 annual projects while ensuring on time and within budget completion.

oLead a team of on-sure and off-sure developers in expanding technology infrastructure and Salesforce system.

Jewish community center, New York, NY Feb ’03 – Aug ’18

Rose to ever-increasing levels of responsibilities as outlined below:

Senior Technology Executive (CIO) - Jun ‘16 – Jul ’18

Managed strategic, enterprise-wide, operational aspects of Technology, Operations and Digital departments, while delivering progressive projects within tight timelines and budgets of up to $2MM supporting more than 4K unique programs/year (Such as: Literacy, Special Needs, Women and Children Services, After School Programs, Mental Health, Parkinson, etc.) with $300K participants across multiple locations.

Lead a staff of 30 members such as Database manager, Network Administrator, Senior Web Developer, Senior Data Analyst, Project Managers and Business Analysts. Conducted performance reviews, mentorship, and where appropriate corrective actions.

Lead assessment and planning for future infrastructure needs of the organization. Collaborated cross functionally on the development of strategies to drive business value; designed and implemented plans to ensure architecture/infrastructure capacity meets existing and future requirements.

Participated in weekly Board of Director meetings, reporting and gaining alignment on technology-related strategy and initiatives; Provided Senior, Executive staff and Board of Directors comprehensive real-time data in an easy to ready visual form, utilizing tools such as Tableau, Sisense, and Power BI

Lead strategy and execution of transition to a mobile workforce focused on a strategy of mobile device and laptop deployment, while transitioning from Windows 7 to Windows 10, Office 2016 and Office365.

Lead the process of selecting and implementing suitable technologies to streamline cross functional operations, creating efficiencies while optimizing strategic benefits.

Conducted load/performance testing, feasibility studies, QA, modeling, component technologies assessments (including SOA), risk and product evaluations as needed.

Significant Accomplishments:

oLead team in executing technology initiatives/projects that increased cost efficiency in key departments across the organization up to $260K

oLead website redesign that increased online revenue by $150K

oWorked closely with CFO on reviewing department’s revenue and budget. Drove process improvement in underperforming units increasing performance by 15% across the organization.

oPartnered with the Chief Development Officer on major initiatives that increased online fundraising by 45% this FY and provided structured environment for administrating/managing by implementing Raiser’s Edge CRM system.

oProvided technical oversight and operational management of launching several new locations.

oFormulated and aligned company’s business and technology objectives that ensured clear path towards accomplishing goals towards company’s mission.

oCompleted an acquisition (M&A) project starting with the due diligence to the execution and completion.

oSet strategic alignment of company’s projects enabling proper allocation of resources that enabled clear path towards initiatives.

oBuilt digital strategy providing a clear path towards the business objectives by increasing web traffic as well as online registration, new member acquisition, and retention.

oIntegrated multiple dispersed systems into the centralized SQL database freeing up to 10 resources across company and provided single, centralized and accurate source of data available in real time through a wide variety of reports and dashboards. Enabled executive staff to access and monitor business health in real-time and make business decisions with objective data. Utilized data integration technologies such as: ETL, EDR, EAI and EII; as well as data visualization tools such as Tableau and Power BI.

oSupported marketing goals by integrating the email automation system with the central SQL database that enabled real-time notification of constituents with ongoing and current events, classes and opportunities. Also enabled marketing team to distribute relevant information to the end users.

oEliminated need for the financial reconciliation process, freeing up three staff members; while simplifying constituents’ access to the systems such as: Raiser’s Edge, Salesforce CRM, Yardi, Kronos, and Drupal CMS.

oDeveloped policies and improved compliances that help mitigate risks and decreased insurance by 3% via proper utilization of ITIL and Sig Sigma processes and frameworks.

oEnhanced Cyber Security with Exabeam User-behavior analytic, Symantec Data loss prevention, and Digital Persona Hardware authentication technologies.

Senior Director of Technology - Feb ‘10 – Jun’16

Led and provided strategic oversight of the following functions: project/program management, database, network administration, web manager, help desk support, report writer, data analyst, web designer, full stack web developer, and support vendors.

Supervised a staff of up to 5 people, including Database Manager, Help Desk Administrator, Senior Report Writer, Network Administrator and receptionist with a budget of $700K.

Developed business case justifications and cost/benefit analyses for IT spending and initiatives.

Established and maintained regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

Initiated program grant requests and/or completed mid and end of cycle grant reports.

Responsible for strategy, management and execution of all global end user computing. This encompasses all endpoint technologies including Desktops, Laptops, Mobile Devices, Wireless Networking, Macs to SharePoint, Exchange, Windows Server, Office 365 and an entire global development lab built on VMWare ESX transitioning to AWS.

Manage vendor relationships and negotiate contracts to support all locations with companies like Microsoft, Xerox, Iron Mountain, Cisco, CDW, Accenture, Cognizant, Century Link, Avaya, Dell, HP and more.

Significant Accomplishments:

oDelivered 90% of projects within original time and cost assumptions, effectively managing changing scope as to not derail key deliverables, by coaching organization on Agile principles and philosophies.

oRedesigned website architecture to achieve greater stability and availability. Implemented elastic architecture to enable handling of a heavy traffic during registration events. Incorporated marketing technologies such as, SEO/SEM, Analytics, Conversion Rate Optimization, Personalization and Automation.

oOverhauled of technology infrastructure enabling future expansion and incorporation of the modern technologies such as: IaaS, DaaS, PaaS, and SaaS.

oUpgraded security system that strengthened company’s security and reduced number of security personal.

Director of Network Services/Project Manager - Apr ‘06 – Feb ’10

Managed a team of 3 people, including Network Administrator, Help Desk Coordinator, Receptionist.

Established best practices and policies for installing, configuring, maintaining and troubleshooting network hardware & software. Reviewed and approved all network project plans prior to implementation.

Lead training and knowledge sharing across technical and business teams.

Installed and configured internal SQL database, database troubleshooting, and maintenance.

Used Crystal reports and SQL queries to generate reports from the SQL databases.

Installed, configured and administered iDashboard to provide end-users with graphic representation of data.

Provided system and network design, administration, troubleshooting, configuration and perform preventive maintenance on servers that include Windows 2003, NetWare 5 and 6.5, Linux, and GroupWise e-mail.

Provided configuration, administration, maintenance and support for company’s network.

Administered and supported company’s phone & voice mail systems (Definity and Audix).

Implemented and supported IIS, FTP and VPN’s servers and technologies.

Maintained all Network related documentation and associated database for Network Disaster Recovery.

Significant Accomplishments:

oDesigned and built wired and wireless networks.

Senior Technical Support Specialist - Feb ‘03 – Apr ’06

Supported 400+ users; performed duties such as: systems administration duties for Windows 98/NT/2000 and Mac OS 9 systems for 400 users, including all aspects of set up and configuration of users and e-mail accounts, backup and reload procedures, software upgrades, research and evaluation.

Significant Accomplishment:

o Deployment of issue tracking system to improve responsiveness and reduce SLA.

Compaq, Hicksville, NY Apr ’00 – Feb ’03

Field Engineer managing day to day challenges with servers, desktop hardware, and software.

RHI Consulting, New York, NY Mar ‘98 – Apr ’00 PC/LAN WAN Support Technician for consulting company serving diverse clients such as Compaq, Bloomingdale's, hospitals, gas companies, the IRS, and others.

Education

B.S., Computational Economics, POLYTECH UNIVERSITY, FORMER USSR, 1994

B.S. / B.A., Computer Science / Comparative Literature, COLUMBIA UNIVERSITY, NY, 1999

Certifications

ITIL, MCSE, CCNA, A+, NETWORK+, SECURITY+

PMP Certification, candidate (Q4’19)

PMI-ACP Certification, candidate (Q4’19)

Training

International Institute for Learning

Business Analysis, Project Management, Business Process Modeling, Change Management, RESILIA PRACTITIONER (Cybersecurity), Leadership and Interpersonal Skills

Technical Skills

Crystal reports, Tableau, SQL, MySQL, T-SQL, Drupal administration and development, SAP, SAS, Java, JavaScript, HTML/CSS, jQuery, AJAX, Quantitative Analysis, Statistics, Public Speaking, PHP, XML, IIS optimization, SQL injection prevention, Microsoft Office suite, business analysis, project management (Waterfall and Agile), Salesforce administration/development, Blackbaught administration/development., Amazon, Microsoft and Google web services, VMWare and Hyper-V, SharePoint, and Office 365, Avaya Telephony, VOIP, VEEM, Amazon AWS, Citrix.

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