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Analyst Front Office

Toronto, ON, Canada
February 21, 2020

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Haque Chishty

Business Consultant/ Analyst

Professional Profile

Mr. Chishty is a Business Analyst with 10 years of experience in the consulting industry.

Over the past 9 years, he has acquired considerable skills in information technology with specialization in Business analysis, Project management, performance management, Process improvement, Business modelling, processes review and Quality assurance. His expertise of domains are Robotics Process automation, capital markets, banking, insurance and public sector. He has taken part in various projects in the utilities, finance and investment industries. As a consultant for CN Rail in Montreal (Quebec, Canada), he participated in the conception of business plans and the analysis and design of administrative, financial and procurement processes.

He added RPA to his skills by programming and implementing a Robotic Automation Program for a major Canadian bank.

As a business analyst for CGI, he participated in various RPA projects in different industries such as financial institutions, public services and utilities.

His proactivity and the quality of his work is a recognized asset. He has a positive impact on the efficiency of all his clients, from supervising a team dedicated to performance management to implementing SAP for a major player in the media sector.

Over 10 years of experience as a RPA Consultant, Business Analyst/consultant in diverse industry sectors including Capital Markets, Insurance, Banking, manufacturing and Retail.

Having more than 3 years of experience in Analysis and maintaining Robotics Process Automation (RPA) enterprise solution using UIPATH).

Excellent understanding of RPA approach and have exposure to modern RPA tools UIPATH and Blue Prism) and approaches for automating of human tasks.

Participated in various phases of RPA lifecycle from Initial Process assessment, Verification Testing in PAT, Control Room Monitoring/ Maintenance activity, also having knowledge of back office banking.

Strong Understanding of QA Test lifecycle with experience in creating Test plan, test cases, test procedures and test matrices.

Strong knowledge of financial domain and Trade lifecycle including Front office applications for Capital markets (Derivatives, Fixed income) Portfolio management, Wealth Management, Trading system, Brokerage system.


Areas of Expertise:

RPA business analysis, Process improvement, Business modelling, Project management, performance management, processes review, Quality assurance and design and audit of operating procedures.

Soft Skills:

Dependable team member, pro-active, highly motivated, high level vision, performs well under pressure, multi-talented and highly multilingual


Development Tools:

UiPath, BluePrism

MS Office:

Proficient in Word, Excel and PowerPoint



MBA degree

Delhi University (New Delhi, India)


Master’s degree

MDS University (Ajmer, India)


Bachelor’s degree

MDS University (Ajmer, India)



RPA Business Analyst



Salesforce Admin Certification



Certified Scrum Master



Hindi: Native language

English: Fluent (professional use)

Urdu/Arabic/Persian/Gujarati/Punjabi: Fluent


Requirements Mgmt. Tools

Power Designer, MS Visio, Rational requisite pro, IGRAFX, Rational Rose

Microsoft Office:

Word, Excel, Outlook, Access, Visio and Power Point

Data Bases:

SQL server, MS Access, PSL

RPA Tools

Blue Prism 5.0.2, UIPATH

Programming Languages:


Operating Systems:

MAC OS X, Windows

Agile/Scrum/ Waterfall methodologies

7 years

Regulatory compliance

Dodd Frank, Basel II and Basel III, AML, Fatca, KYC- Volker rule

Trade Lifecycle

CRM, FPT, Market Analytics, Trading system, Trade Order Mgmt., Trade Reconciliation, Trade Settlement and clearance, Regulatory compliance reporting


Planning, Design, Development, Testing, Implementation

Defect Tracking Tools:

Test Director, Silk Central, Quick Test Pro

Adobe Suite:

Photoshop, Flash



RPA- CN Railways

National career of the Canadian transportation industry


October 2019-Current

RPA oriented process analysis in the Transportation, Finance, Internal Audit, Engineering – Service Delivery department

Initiated discovery (via leading workshops and observation with users), and validated the current state of the selected group including Finance, Internal Audit, Engineering, Intermodal, HR, Mechanical & Operations stakeholders, as well as working with the business owner to build an optimized to be model that is specific on approach (technology, people, process) and outcomes;

Lead Discovery sessions around Business Processes from Internal / External business partners

Conduct RPA (Robotic Process Automation) High Level Assessments and design workshops. includes interviewing stakeholders, analyzing target populations, capturing “as-is” and “to-be” state and process improvements, and identifying any process gaps / deficiencies/ and suggested improvements;

Managed full cycle implémentations of intelligent process automation using Blue Prism.

Central point of knowledge and control for business processes, communicating with the developers, subject matter experts and the business process owners to answer any queries that arise during the development and testing of an automated solution

Involved in SIT, UAT testing and Go-Live activities.

Communicated with the users for automation handover and publish completed documentation for the automated case

Generated the required PDD deliverables associated with the development of process automation;

Participated in information gathering activities such as surveying, analyzing and evaluating processes, products and services, by using a variety of internal and/or external data);

Acted as the first point of contact during the scrum development meeting, for any topics related to the PDD.

Conducted assessment of Business benefits covering Cost savings, Cost-benefit analysis, revenue opportunities with such RPA implementations, FTE and AHT savings

Developed proposals for change or enhancement.

RPA- National Bank Toronto

Major Canadian Bank

Business Analyst

October 2018 - Aug 2019

RPA oriented process analysis in the Automation Collateral system for non-disputed Margin calculation.

Collateral Margining system is a windows application where it calculates margin for counterparties and business review and sent those statements to external clients from the system

Worked closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.

Wrote Key stroke documents (PDD) and Solution Design Documents (SDD)

Facilitated requirements gathering sessions, defined business solutions, POC/POTs, Demos and joint meetings with the diverse stakeholders.

Ensured the RPA Vision how RPA will transform the way they conduct day-to-day business

Identified and evaluated business and technology risks, developed internal controls to mitigate risk, and improve automation standards and governance.

Participated in projects that implement Robotic Process Automation using tools such as client’s Proprietary Automation Platform and other 3rd Party Automation Platforms like UiPath Technology Environment: UIPATH, SQL, UI Path, PAT TESTING, control room


Major Canadian bank specialized in investment

Business Analyst

Sept 2016-Oct 2017

Project: Automation Manual Pricing automation.

Business extracts and loads Bond prices which are not priced in Bloomberg bonds pricing feed using excel into to PV calculation system.

Defined RPA objectives outlining how these support the broader organizational strategic vision

Provided in the statement how RPA will improve performance across the entire organization.

Followed complete lifecycle of RPA project from tollgate from initial assessment, build, deploy, pilot phase was extensively involved in initial assessment matrix, as is-to be matrix, solution design document SDD or release notes.

Contributed to the development of the end-to-end solution design and code reviews, and supports the development test cases with the delivery team

Made configuration changes to RPA software products to ensure that the automation solution conforms to technical standards.

Bombardier Toronto

Leader in Aviation industry

Business Analyst

Jan 2016-Sept 2016

The purpose of this project was to create a an intranet and content management system that is used for internal purposes to assist with bringing business together including secure document management, collaboration and opportunitiesSupervised a Proof of Concept for the automation of a bank reconciliation process

Identified the gaps in the workflow and processes and performed the process mapping.

Documented findings from analysis into Business Requirements Document including reporting and analytics/business intelligence approach and assumptions.

Created Wireframes to capture the various functionalities of the web application.

Efficiently used the annotations to label the wireframes to demonstrate web features of new online web application with added features and functionalities.

Bank of Montreal Toronto Case Management

Business Analyst

January – June 2019

The project involved conversion of old and ageing ACE case engine system into TIBCO SPOTFIRE Management tool deployment in legacy migration project. Analysis, conception, development and optimization of RPA solutions for the projects of the CSP (Centre de Service de la Paie).

Conducted Information gathering sessions with Sr. Management (Directors and VPs)

involving all the stakeholders in Application development process.

Facilitated and resolved differing viewpoints of stakeholder groups for Process improvements. Interacted and coordinated with cross functional teams in application development life cycle

Created various Prototypes of Dashboard to bring all the stakeholders on the common platform.

Identified the high-level scenarios in Transaction Monitoring system for AML creating the FRD

Completed mandatory AML internal training for SAR filing and reportingCharge of identification of optimization opportunities and review of the operational processes

National Bank Toronto

Capital market

Business consultant

February 2013-July 2015

The project involved developing a web-based application that offers modified latest brokerage platform to its investors with best available features and services is a full service trading based brokerage firm in internet based futures, options and Forex brokerage:

Created a product roadmap for the various stages and releases throughout the project lifecycle.

Created the Business Requirement Documents (BRD) and the Functional Requirement Documents

Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.

Sears Canada, Mississauga, ON

Major ecommerce player

Management consultant

June 2010 – February 2013

The scope of the project was to enhance their mobile applications platform in order to increase ecommerce business. Walmart’s e-commerce application is a multi-platform integration, desktop browsers, mobile web browsers and secure Web Service API interface• Budget forecasting and medium-term forecasts (four to six years) in a context of major IT transformation (opening of the utilities market and new technologies)

• Administrative, financial and procurement processes analysis and design

• Financial reporting and audit of operating procedures

• Financial reporting and blocked orders control of three business units

• Identification of dependencies and possible issues across teams

• Tracking of deadlines, deliverables, resources, and timelines throughout the project

• Implementation of the Agile project management concept

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