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Administrative Assistant Office

Burnaby, BC, V5A 3K8, Canada
February 21, 2020

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**** ***** *****, ******* ** V*A 3K8 T: 778-***-**** E:


A full-time frontline position in an office environment, where reception/administration and managerial experience can be utilized and further developed. SUMMARY

• Highly organized, efficient and caring individual

• Excellent under pressure, multi-tasking in a fast-paced environment

• Able to deal creatively and practically with diverse or difficult situations

• Effective and professional interactions with clients, colleagues and suppliers

• Highly flexible, with expansive knowledge base

• Dependable, punctual and professional

• Strong leadership skills

• Excellent knowledge of various office equipment

• Able to maintain and improve office procedures and cooperative relationships, increasing productivity, effective communications and improving workflows SKILLS AND KNOWLEDGE BASE

• Microsoft Word, Office, Excel; Outlook Calendar and Express; various internet browsers; Microsoft Windows environment.

• Office procedures / systems

• Strong problem solving, customer service, decision making

• Oral and written communication, attentive listening

• Scheduling, organizing, time-management

• Continuous learning


A.C.T. Equipment Sales Ltd. June 2013 – June 2019

Office Coordinator Burnaby, BC

• Provided Executive and clerical support for the staff including correspondence, mail distribution, maintaining HR calendars, reception, and hospitality.

• Coordinated with executive staff on operational support activities; served as a liaison between busy departments and operating units in the resolution of day-to-day administrative and operational problems

• Created and maintained all new sales accounts for all branches; credit apps, send out confirmation of credit checks for credit accounts or cash accounts

• Assisted territory sales managers and their customers regarding any account issues

• Provided backup support for Accounts Receivable and Accounts Payable when needed

• Created labelling and maintained organization of tagging for welding and warehouse products

• Arranged all office travel and accommodations

• Order and maintain stock of office supplies and printer toner.

• Hired / Coordinated scheduling outside janitorial crew, interviewing, also for coffee co. and water co.

• J.D. Edwards experience, check references of companies applying for credit accounts

• Switchboard Meridian and Cisco

Susan A. Martin Page 2

1751 Giles Place, Burnaby, BC V5A 3K8 778-***-**** • C-W Agencies / Telco Management Mar 2002 – May 2013 Reception / Administrative Assistant Vancouver, BC

• Managed multi-line switchboard, provided various telephone support

• HR Liaison and Agent support

• Managed internal and external mail and email functions

• All general office duties and administrative tasks

• Organized all vacation scheduling and sick-day communication and support

• All office supply ordering, coordination and follow-up

• Coordinated travel itineraries; sourced all extraneous travel requirements

• Arranged couriers, coordinated security and maintenance staff

• Confidential issue mediator (terminations and suspensions)

• Emergency preparedness point-person

EGO Farms June 1999 – Feb 2002

Manager Merritt, BC

• Managed 160-acre off-grid organic farm

• Multiple duties including overview of livestock care

• Oversaw energy collection

Merritt Senior Secondary School Oct 1998 – June 1999 Special Education Assistant Merritt, BC


University College of the Cariboo Jan 1998 – June 1998

• Community and School Support Workers Certification

• Non-Violent Crisis Intervention

• Augmentative Communications / Sign Language

• Introduction to Computers

Workplace Violence, certificate

START Triage Instruction, certificate

St. John’s Ambulance Level 1 First aid, certificate VOLUNTEER AND COMMUNITY INVOLVEMENT

Adult Daycare / Special Needs volunteer (informal) 1991 – present

• Life skills activities and training

• Anger Management

References available upon request.

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