MORAKINYO, OLUWADUROTIMI

HEZEKIAH

BLK *** FL *, JAKANDE EST, OKE AFA, ISOLO, LAGOS, NIGERIA

Tel: (+234)903-***-**** Email: adbwl7@r.postjobfree.com

SUMMARY I studied Civil Engineering in Yaba College of Technology, West Africa. Thereafter, studied Level 5(ABE) Business Management in South Chelsea College, to gain experiences in management, finance applicable in the industry and subsequently earned a certification in Project manager, called “PRINCE2” (which is a conventional approach to managing any project).

I am a dedicated team player who is skilled at mediation and conflict resolution. I am able to drives Company’s growth by planning and long term management implementation. I am ready to do any work that’s tough and challenging. Additionally, I have got excellent customer service experience in the area of dealing with customers queries and complaints. My work ethics and attitude is great and I am able to work under pressure. I am also an excellent team player.

SKILLS

• Analytical reasoning

• Exceptional organization

• Customer-oriented

• MS Office expert

• Computer proficiency

• Commercial and residential planning

• Drafting

• Excellent communication skills

• Superior time management

• Site Layout

• Punctuality and Good Time keeping

• Microsoft Excel, Word and PowerPoint

WORK HISTORY JULY 2019 – PRESENT

Zoltancrestgroup /Head, Credit & Loan / 182 Iju Road, Oppo Pry Healthcare, Ifako-Ijaiye, Lagos.

• Pre-approve Loans to Investor on Tenant board to disburse to borrowers.

• The use of best practices to access Borrowers loan application for approval and disbursement.

• Achieving KPI laid down by the company to fulfil Forecast and plausible business projection.

• Monitoring and directing team members to meet their daily objectives and achieve standard KPI.

• Spotting loopholes in operations and suggesting ways to tighten the security of it so that company can achieve profitability margin.

• Managing clients both borrowers and investor via email messages, phone calls, and SMS. JAN 2019 – JUNE 2019

EdFin MicroFinance Bank /Senior Relationship Officer / 152, Ogunlana Drive, Surulere, Lagos.

• Disbursement of Loan to Private School for quality education in Lagos.

• Assessment of prospects to award possible and convenient loan .

• Financial and Credit analysis to determine if loan applicant has the capacity and the willingness to pay.

MARCH 2018 – December 2018

Businessday Media Ltd /Digital Subscription Excecutive / The Brook, No 6 Point road, Apapa, Lagos.

• Marketing of Businessday newspaper to clients.

• Understanding the business needs of client and prescribe the best subscription solution.

• Enlightening client in the area of benefit reading Businessday paper. FEBRUARY 2017 - MAY 2017

Capita PLC (John Lewis) / Customer Representative / 134/138 W Regent St., Glasgow, UK.

• Proactive approach to customer’s query.

• Sound knowledge of process information and client’s merchant process systems.

• Listening skills to deal with many complex customers’ needs; showing emphasis in quality services. MAY 2016- JANUARY 2017 (Bank Staff)

ANGARD STAFFING (Royal Mail)/ Mail/Parcel Sorter / Charles House, 61-69 Derngate, Northampton NN1 1UE.

• Handling of Parcels/Mail: - Sorting of respective parcel/mail to their designated addresses which involve speed and accuracy. I was able to develop good work ethic and responsibility in dealing with associated task.

SEPTEMBER 2016 - DECEMBER 2016

Hutchinson 3G MOBILE / Customer Advisor / Retail Store, Edinburgh, UK.

• Dealing with customer enquiry/query. With the aid of merchant’s applications, I was able to process sales and upgrade current and existing customer’s account. Making sure customers are duly identified by asking security questions to support the process. Likewise, interacting with customers to match their needs with a bespoke product and services so as to meet sales targets. SEPTEMBER 2016 (Temporary)

SEARCH CONSULTANT (Sainsbury’s bank) Rosyth / Customer Helpdesk Advisor/ 29 East Port, Dunfermline.

• Able to not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills. I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically.

• I have vast amount of patience, superb listening skills and a telephone manner that allows me to communicate clearly, concisely and precisely.

• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

• Ensure that customers’ confidential information is properly protected. JULY 2016- AUGUST 2016

BLUE BRANCH / Customer Service (Sales) Advisor/ 50 Albany Street, Edinburgh, EH1 3QR,

• Sending clear messages directly to consumers without the use of high cost commercial marketing strategies. Each marketing campaign is delivered on a face-to-face basis. By this approach, I was able to provide our clients with unique and measurable campaigns, gathering daily data to provide instant feedback and results.

MARCH 2016- JULY 2016

AMAZON FULLFILLMENT CENTRE/ Fulfillment Associates/ PMP RECRUITMENT LTD Unit 7 Pitreavie Court, Pitreavie Business Park, Dunfermline, KY11 8UU, UK.

• Efficiently and effectively receiving & storing goods inwards following Amazon's internal processes and procedures and using radio frequency (RF) scanners.

• Stowing customer orders/goods ensuring a high level of quality and productivity.

• Accurately pack and ship our customer orders to ensure we meet customers' high expectations

• Accurately read instructions from a scanner.

• Adhere to strict safety, quality and production standards. MARCH 2014-September 2015

STUDY LEAVE

• I took an academic leave from work to complement my career with a fundamental knowledge of accounting and bookkeeping. I am currently a Student member of AAT (The Association of Accounting Technician).I bagged a Merit in Level2 Bookkeeping & SAGE50 Accounting with AAT and I am a certified book- keeper.

NOVEMBER 2011-FEBRUARY 2014

FACILITY MANAGEMENT/Operatives/ ISS FACILITY SERVICES LTD South Quay Plaza 3, 189 Marsh Wall, London, E14 9SH.

• Health and safety Awareness during the course of delivering services.

• Adequate cleaning procedures including eradication of spillage materials to make the underground facility safer and mare accommodative.

• Various cleaning and maintenance services across the TFL (transport for London) facilities. SEPTEMBER 2009- NOVEMBER2009

FACILITY MANAGEMENT/ Site Supervisor / PRODECO (Project Development Company affiliated with Intel Nigeria) Km16, Aba road, Portharcourt, River State, Nigeria.

• Site Supervision.

• Site Management and Organization.

• Supervision of Drainage construction including blinding; precast installation and Cast-Insitu.

• Supervision of Slab Casting of stacking-area.

• Ware housing construction and installation of services, like electrical cables, window, doors, equipment and other utilities.

AUGUST 2008-JULY 2009

NATIONAL YOUTH SERVICE CORP (NYSC)

• Location: Rivers State

• Place of Primary Assignment: Community Secondary School (CSS), Abuloma, PHE.

• Services Rendered: Teaching of secondary school students subjects such as Further Mathematics and Physics.

• Purpose: Service to humanity selflessly in our father’s land; Nigeria.

• Period of Service: 26th August, 2008 – 26th July, 2009. Intense orientation program was carried out on the 26th of August, 2008 at the permanent orientation camp in “Non-wa gbam tai”, which lasted for 3 weeks before proceeding for service proper. MARCH 2006-AUGUST 2008

CIVIL ENGINEERING / Metallurgical Trainee/ AFRILEC NIGERIA LIMITED 2, Wempco Road, Ogba-Ikeja, and Lagos, Nigeria.

• Steel Specifications, Design and Fabrication.

• Erection and Demolition of Steel Members.

• Welding/Fitting of Steel Member.

EDUCATION 2015

Foundation Diploma: Bookkeeping & SAGE50.

Pitman Training Center, Edinburgh, Scotland.

Control accounts, journal and the banking system

Processing bookkeeping transactions.

Computerized accounting (SAGE50). (All subject thought in English) 2011-2012

Completed 120 credits towards an Ordinary Diploma in Business Management (further Studies) South Chelsea College, Brixton, London.

Organisational Behaviour.

Quantitative Methods for Business management.

Economics for Business.

Financial Accounting. (All subject thought in English) 2000-2007

Higher National Diploma/National Diploma: Civil Engineering Yaba College of Technology, Lagos, Nigeria.

Construction management

Soil Science and Mechanism

Understanding Structural Drawing and Analysis

Construction Appreciation

Labour, Material and Construction management.(All subject thought in English) 1992-1999

Secondary School Leaving Certificate (SSCE, 2000)/General Certificate Examination (G.C.E, 2003). Mercy Day High School, Lagos, Nigeria.

Science courses including English and Mathematics. (All subject thought in English)

PROFESSIONAL CERTIFICATION

• CONSULTATIVE SELLING SKILLS, (WORKFORCE CERTIFIED)Certification on Sales & Marketing, Lagos, Ng (2018)

• BOOKKEEPING AND COMPUTERIZED ACCOUNTING, (AAT Level 2), Certified Bookkeeper, Edinburgh, Uk (2015).

• PRINCE2 Project Management (APMG Accredited), Foundation Certification, London (April, 2011).

• NIGERIA INSTITUTE OF SAFETY PROFESSIONAL (SPDC Accredited), HSE (Level 2), River State. (August, 2009).

• PDMS, Project Design Management System. Portharcourt (2009).

………AWARD

• Award in Good Customer Service by (ISS) during Olympic, London, UK (June, 2013)

PROJECT ACHIEVED

• Combine effect of Cut-Bitumen and Asphalt as a base material in road construction (Final Semester H.N.D Project).

• Comparison of Compressive Cube strength of various sizes of fine aggregate with coarse aggregate for high structural concrete works (Final Semester, O.N.D. Project).

• Design and Modeling Projects handled in LPG with standard production plant capacity of 10,000 cubic foot using PDMS & AUTOCAD (2D & 3D) modeling of buildings, mechanical components.

TRAINING

• Health and Safety- July, 2012

• First Aid at Work- September, 2012

• Manual Handling- August, 2012

• Food Hygiene- October, 2011

• Basic Knowledge of AutoCAD, 2009.

• Civil Engineering Drafting in 2D after designing for the Shear Stress, Compression stress and Tension Stress.

Note: Reference will be provided as requested.

Contact this candidate