OSHOALA OWOLABI ADAMSON
Address: **, *** ******** ******, ****, Lagos Nigeria.
Telephone: +234 808-***-****
To apply my interpersonal and organizational skills in a reputable organization which offers the chance for for growth. A flair for diverse and unusual challenges and a passion for making a real impact in an environment where Standards are high.
National Open University 2016 - 2018
PGD. (Mobile Wireless Communications Technology)
Lagos State University 2010
B-Tech. (Project Management)
St Finbarr's College, Akoka 2000
National Examination Council Examination
Telnet Nigeria Limited
Customer service officer 2018 till date
Creating and implementing ideas for upgrading the customer care function.
Facilitate customer service training for staff.
Coordinate customer service meeting.
Make inbound and outbound calls to customers
Send out tips, articles, notices on protocol services to staff.
Prompt resolution of customer complaints based on SLA.
Facilitate customer service week in October.
Implement schedule of customer visits.
Administer internal customer satisfaction survey.
Administer external customer satisfaction survey.
Maintain up to date customer database.
Close out all conformities during the audits within 90 days of audit exercise.
Manage protocol services.
Digital Marketer 2017 – 2018
Coding, HTML websites and hosting.
Creating awareness on products and services via SEO, PPC, Email marketing, direct text messaging and social media marketing.
Developing contents for Email, direct text messaging and social media marketing.
Creation of advert on e-commerce websites.
Conversion of contacts to a customer.
Generation of (targeted) Emails.
Social media campaigns which includes Facebook, Instagram and Twitter.
Follow-up on leeds.
INTERCELLULAR 2016 - 2018
Customer Support Executive
Conducted applications and customer care training.
Developed work tools.
Ensured constant delivery of excellent customer service for a first call resolution.
Cross selling Inter-C products and services via calls E-mails and live chats.
Receiving calls from customers, answering product questions and educating customers on competitive advantages.
Capturing and monitoring customer complaints and points of improvement and also ensuring complaints and queries are promptly attended to or escalated appropriately.
Handling all enquiries and requests of customers and ensuring resolution as well as to inform customers of status of their complaint, query or request and record details of contact.
Making outbound calls to customers to ensure excellent customer satisfaction.
Telemarketing and brand development.
Customer Retention and Corporate Accounts
Registration and service of corporate accounts.
Handling all inquiries, queries and requests of customers and ensuring resolution.
Follow up on customer queries.
Tracking potential customers.
Cross selling MTN products and Services (Telemarketing)
Sending situation reports from the field.
Call Centre Agent
Educating customers on MTN products and services, functionality, features and competitive advantages.
Cross-selling MTN products and Services (Telemarketing)
Capturing and monitoring customer complaints and points of improvement and ensuring complaints and queries are promptly attended to and escalated appropriately
Handling all enquiries and requests of customers and ensuring resolution as well as to inform customers of status of their complaint, query or request and record details of contact
Ensuring delivery of excellent customer care and service delivery for a first call resolution. AIDS PREVENTION INITIATIVE OF NIGERIA 2014 - 2015
Collection of data from Primary Health Centres and General hospitals (field outsourcing)
Collation and entry of data unto spreadsheet
Analysing and filing of patient’s folder.
Organising and updating Anti Retroviral Therapy (A.R.T) and Pre A.R.T. registers. National Youth Service Corps
Mount Olivet Grammar school 2012 -2013
Computer Studies Teacher
Creating lesson notes.
Teaching computer studies
Training of pupils in computer practical
Global HIV and AIDS Initiative (GHAIN) 2010 – 2011 Data Entry Officer
Collection of data from other departments within assigned hospital
Collation and entry of data unto registers and L.A.M.I.S.
Analysing and filing of patient’s folder.
Organising and updating Anti Retroviral Therapy (A.R.T) and Pre A.R.T. registers. Form Work Nig. Ltd 2007 – 2009
Assistant Field Supervisor
Managing workers on site
Inspecting work on site
Taking inventory of building materials
Ensuring safe working environment
Receiving and ensuring quality of building materials Other Skills/Trainings:
Good working knowledge of HTML and CSS
Certification in Advanced Digital marketing
Certification in Digital marketing and Advanced Digital marketing
Microsoft Word, Microsoft Excel, Power point Package Professional Courses
Photoshop Training (Ongoing)
Bootstrap Training (2019)
Cascade Style Sheet Training (2018)
Hypertext Markup Language Training (2018)
Advanced training in digital marketing (Wild Fusion Digital Center) 2018
Certification in Digital marketing (Knowledge Hub) 2016
How may i help you (MTN Customer care, Siebel CRM) 2014
Prince2 (Project in a controlled Environment) 2013
HSE (Health and Safety Executives Level 1) 2013
HSE (Health and Safety Executive Level 2) 2013
Effective time management skill
Excellent oral and written communication skill
Self-motivated and target oriented
Can Do spirit
Good interpersonal skills
Ability to work effectively in a team
Good commercial awareness gained through various job experiences Interests:
Helping the less fortunate
Planning and Conflict Resolution.
Referees: To be provided on request