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Customer Service Digital Marketing

Location:
Ipaja, Lagos, Nigeria
Salary:
250,000
Posted:
February 21, 2020

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Resume:

OSHOALA OWOLABI ADAMSON

Address: **, *** ******** ******, ****, Lagos Nigeria.

Telephone: +234 808-***-****

E-mail: adbwig@r.postjobfree.com

Objective:

To apply my interpersonal and organizational skills in a reputable organization which offers the chance for for growth. A flair for diverse and unusual challenges and a passion for making a real impact in an environment where Standards are high.

Educational Qualifications:

National Open University 2016 - 2018

PGD. (Mobile Wireless Communications Technology)

Lagos State University 2010

B-Tech. (Project Management)

St Finbarr's College, Akoka 2000

National Examination Council Examination

Work Experience:

Telnet Nigeria Limited

Customer service officer 2018 till date

Responsibilities:

Creating and implementing ideas for upgrading the customer care function.

Facilitate customer service training for staff.

Coordinate customer service meeting.

Make inbound and outbound calls to customers

Send out tips, articles, notices on protocol services to staff.

Prompt resolution of customer complaints based on SLA.

Facilitate customer service week in October.

Implement schedule of customer visits.

Administer internal customer satisfaction survey.

Administer external customer satisfaction survey.

Maintain up to date customer database.

Close out all conformities during the audits within 90 days of audit exercise.

Manage protocol services.

FREELANCE

Digital Marketer 2017 – 2018

Responsibilities:

Affiliate marketing.

Coding, HTML websites and hosting.

Creating awareness on products and services via SEO, PPC, Email marketing, direct text messaging and social media marketing.

Developing contents for Email, direct text messaging and social media marketing.

Data mining.

Creation of advert on e-commerce websites.

Conversion of contacts to a customer.

Generation of (targeted) Emails.

Social media campaigns which includes Facebook, Instagram and Twitter.

Follow-up on leeds.

INTERCELLULAR 2016 - 2018

(InterC Network)

Customer Support Executive

Responsibilities:

Conducted applications and customer care training.

Developed work tools.

Ensured constant delivery of excellent customer service for a first call resolution.

Cross selling Inter-C products and services via calls E-mails and live chats.

Receiving calls from customers, answering product questions and educating customers on competitive advantages.

Capturing and monitoring customer complaints and points of improvement and also ensuring complaints and queries are promptly attended to or escalated appropriately.

Handling all enquiries and requests of customers and ensuring resolution as well as to inform customers of status of their complaint, query or request and record details of contact.

Making outbound calls to customers to ensure excellent customer satisfaction.

Telemarketing and brand development.

MTN 2016

Customer Retention and Corporate Accounts

Responsibilities:

Registration and service of corporate accounts.

Handling all inquiries, queries and requests of customers and ensuring resolution.

Follow up on customer queries.

Tracking potential customers.

Cross selling MTN products and Services (Telemarketing)

Sending situation reports from the field.

MTN 2014-2016

Call Centre Agent

Responsibilities:

Educating customers on MTN products and services, functionality, features and competitive advantages.

Cross-selling MTN products and Services (Telemarketing)

Capturing and monitoring customer complaints and points of improvement and ensuring complaints and queries are promptly attended to and escalated appropriately

Handling all enquiries and requests of customers and ensuring resolution as well as to inform customers of status of their complaint, query or request and record details of contact

Ensuring delivery of excellent customer care and service delivery for a first call resolution. AIDS PREVENTION INITIATIVE OF NIGERIA 2014 - 2015

Data Associate

Responsibilities:

Collection of data from Primary Health Centres and General hospitals (field outsourcing)

Collation and entry of data unto spreadsheet

Analysing and filing of patient’s folder.

Organising and updating Anti Retroviral Therapy (A.R.T) and Pre A.R.T. registers. National Youth Service Corps

Mount Olivet Grammar school 2012 -2013

Computer Studies Teacher

Responsibilities:

Creating lesson notes.

Teaching computer studies

Maintaining computers

Training of pupils in computer practical

Global HIV and AIDS Initiative (GHAIN) 2010 – 2011 Data Entry Officer

Responsibilities:

Collection of data from other departments within assigned hospital

Collation and entry of data unto registers and L.A.M.I.S.

Analysing and filing of patient’s folder.

Organising and updating Anti Retroviral Therapy (A.R.T) and Pre A.R.T. registers. Form Work Nig. Ltd 2007 – 2009

Assistant Field Supervisor

Responsibilities:

Managing workers on site

Inspecting work on site

Taking inventory of building materials

Ensuring safe working environment

Receiving and ensuring quality of building materials Other Skills/Trainings:

Good working knowledge of HTML and CSS

Certification in Advanced Digital marketing

Certification in Digital marketing and Advanced Digital marketing

Microsoft Word, Microsoft Excel, Power point Package Professional Courses

JavaScript Training (Ongoing)

Photoshop Training (Ongoing)

Bootstrap Training (2019)

Cascade Style Sheet Training (2018)

Hypertext Markup Language Training (2018)

Advanced training in digital marketing (Wild Fusion Digital Center) 2018

Certification in Digital marketing (Knowledge Hub) 2016

How may i help you (MTN Customer care, Siebel CRM) 2014

Prince2 (Project in a controlled Environment) 2013

HSE (Health and Safety Executives Level 1) 2013

HSE (Health and Safety Executive Level 2) 2013

Personal Skills:

Effective time management skill

Excellent oral and written communication skill

Self-motivated and target oriented

Critical thinker

Can Do spirit

Good interpersonal skills

Ability to work effectively in a team

Good commercial awareness gained through various job experiences Interests:

Coding

Online Research

Helping the less fortunate

Planning and Conflict Resolution.

Referees: To be provided on request



Contact this candidate