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Computer Programmer, Online ESL Teacher

Novaliches, NCR, Philippines
February 21, 2020

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#** ****** ******, ***** ***********,

Novaliches, North Caloocan City, Philippines

Contact No. 094********




To have a fulfilling career that will expand my learnings, knowledge, and skills.


CIIT College of Arts and Technology

Specialist Campus (Mother Ignacia – Quezon City):

Ignacia Place, 3rd & 4th Flr.,

62 Sgt. Esguerra St. Cor. Mother Ignacia, Brgy. South Triangle Quezon City

Web Design (HTML, CSS and Dreamweaver)

CIIT College of Arts and Technology (October 5, 2019 - January 11, 2020 )

Web Programming (PHP and MySQL)

CIIT College of Arts and Technology (July 20, 2019 - September 28, 2019)

Polytechnic University of the Philippines (June 2000 - May 2006)

Bachelor of Science in Information Technology with Specialization in Information Management


Computer Programming:

Teaching computer technology and writing programming tutorials

Web Design using HTML, CSS, Bootstrap, JavaScript Plugins and WordPress

Web Programming using PHP and MySQL

cPanel Web Hosting Software

Web Pages created:

Resizing and editing photos using Adobe Photoshop for Web Design

Researching innovative and practical applications of WHM (Web Host Management Software) and CMS (Content Management Systems)


Concentrix Philippines

Concentrix UP Ayala Technohub

UP Ayala Technohub Building L

1101 Quezon City, Philippines GS (Global Support) (July 11, 2019 – January 15, 2020)

Provided Phone, Chat and Email Support to mostly Canadian and Australian customers.

Connected French Canadian customers to Language Link French Translators. Assisted French Translators with inquiries through phone conferencing.

Notated what happened in every call, chat and email in a meaningful and concise manner in the Nike Swoosh Desk Software.

Assisted Nike customers in navigating the website.

Concentrix Quezon City

MDC 100 Building

C.P. Garcia (C-5) corner Eastwood Avenue Quezon City

AT&T Technical and Sign in Support Chat Representative (February 5, 2018 to July 11, 2019)

Provided username and password assistance to AT&T customers.

Gave technical support assistance to mobile device, home internet (Uverse) and Cable (DirecTV) subscribers.

Used Siebel and CRM Software to provide login assistance to AT&T customers.

Concentrix UP Ayala Technohub

UP Ayala Technohub Building D

1101 Quezon City, Philippines

AT&T Mobile Devices Chat Representative (December 9, 2016 – February 5, 2018)

Handled dual chat support. Provided assistance to two concurrent chat customers at the same time. Applied multitasking skills to resolve the customer’s concerns efficiently.

Used customized macros and scripts through the TouchCommerce Software to enable quick replies to chat customers

Recommended the best Mobile Data, Phone and Text Plan based on the customer’s average monthly data usage

Notated what happened in every chat in a meaningful and concise manner in the AT&T Clarify Software.

Advised customers about mobile phone upgrades and purchases

Concentrix SM North EDSA

6th Floor SM North Annex EDSA

Quezon City, Philippines

SiriusXM Satellite Radio Customer Representative (July 27, 2009 – December 9, 2016)

Phone Support (Account Resolutions Team – Payment Assistance)

Answered customer service calls for SiriusXM United States queue. Used the IAD (Intelligent Agent Desktop) to implement the correct call flow and quality guidelines. Assist customers in activating SiriusXM radios.

Escalated issues through chat via ASC (Agent Support Center). Communicate through chat to correct trial subscriptions and apply promotional offers.

Answered billing inquiries. Process payments through credit or debit cards.

Provided basic troubleshooting steps such as checking antenna connection and sending refresh signals.

Recommended subscription and radio equipment to SiriusXM customers.

Email Support

Answered emails through the RightNow Tool by selecting appropriate email templates.

Proofread email templates and wrote accurate notes on STARSS (SiriusXM Tool for Acquisition Retention Service and Sales) and Email Tracker.

Backoffice (Data Entry)

Read and analyzed SiriusXM Remit Slips. Added the requested subscription package on STARSS.

Updated the customer’s contact information including the Name, Address, Phone Number and Email Address.

Reviewed emails and correspondences then provided resolution to the customer’s concern.

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