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Plant Manager Customer Care

Pointe aux Sables, Riviere Noire District, Mauritius
February 21, 2020

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Ravi Shanker Dubey Email:

Mob: 002**********


Over 22 years of working experience in Label & Flexible industries.

A leading manufacturer of high quality flexible packaging for food. Recognized as ‘Export House’ having current turnover as Rs.50 Crs / Annum.

Looking after operation and business development of the organization for Flexible Packaging material for Exports for African region. Reporting to Executive Director

Leverage existing customer relationships, generating business for new products with existing customers,

Continuously improve internal processes for efficiency and customer delight.

Take ownership of the management of entire operation with respect to quality,

Drive increased revenue and profits to achieve the company’s growth plan

Ensure Environment, Health & Safety of self and others in line with relevant safety legislation in the region.

• Continually improve departmental and organizational standards.

• Maintain personal hygiene standards

• Analyze and report on departmental data including customer complaints & in house non-conformances.

• Interface with suppliers to ensure timely delivery.

• Interface with customers/visits/audits.

• Action all agreed Customer Audit Requirements in required time frame.

• Ensure that the company HOLD register is accurate at all times and circulated as required.

• Contribute as required to Cross Functional Teams.

Machine Used:

Expert, Cerutti-960 & 980, Miraflex and Comexi for Printing & Plastic Moulding

Expert, Flex and Nordmechnica for Lamination.

Titan, Jkampf, Flex & Cody for Slitting

Poly-Extrusion Machine:

Mamta & Windsor for PE production

Raw Material using:

PET, BOPP, AL-FOIL, PAPER, NYLON, POLY AND CPP and Different granules for PE & molding machine

Able to make print for various type of packaging like Oil, Biscuits, Noodles, highly volatile chemicals (Pesticides, Hair Dye), soap, Detergent, Shampoo & Chewing Tobacco etc.

Good Knowledge about Various types of Inks, like: PU, NC & Vinyl Base.

Responsible for Trouble Shooting and Total Production Planning along with Managing Man Power.

System Using: ERP/SAP


Command over the skill- how to reduce wastage.

Educational Qualification:

M. Sc (Organic Chemistry)

Specialization in Organic Chemistry (Polymer Sciences, Natural Product, Natural Pigment).

Professional Degree & Certification:

Graduate Diploma in Packaging by ‘Indian Institute of Packaging’ (IIP) Mumbai, Member of world Packaging Institutes.

Diploma in Advance Computer Application.

Microsoft Certified System Developer (MCSD)

Familiar with Visual Basic, Oracle & DB2.

Experience in chronological order:

March’2014 to now

As DGM (M.R for BRC & ISO also) for Label Paper & Flexible Packaging environment at Mauritius.

May-2010 to Feb’2014

Operation head & Customer care for Studio Press (Nig) Plc. A leading Flexible & Bear Label packaging group at Lagos, Nigeria.

March – 2007 to April 2010

Plant Manager & Management Representative for ISO, in a Cosmetics & flexible division of Thanawala Group at Silvassa (D & NH).

March – 2003 to March 2007

QA officer & Product analyst for Asia’s leading OPP, Cast PP & Metallization Environment "KEPLOM'’ Group Alkhaleej Poly Propylene Products Co. (ISO Certified), Now converted to Taghleef Industries LLC Sultanate of Oman

Feb - 1998 to Feb - 2003

Quality officer in Positive Packaging Ind. Pvt. Ltd(India’s leading flexible Environment)

April - 1995 to Jan – 1998

J.P. Plastics, Jamshedpur, Jharkhand, India


Hard Worker and always think for long term business

Adjust anywhere.

Good team worker

Language Known:-




Reading Newspaper and Magazines.

Social & God fearing

Traveling anywhere.


Straight forward can’t manipulate more

Additional Information

Taken part in development of transparent soap wrapper for Colgate soothing & Colgate relaxing of Colgate Palmolive.

Development of Pouches for Port wine and vegetable oil.

Development of premium whisky pouch & Fruit juice pack.

Completed CPP project in association with IIP (Indian Institutes of Packaging)

Extra Curriculum Activities:

Coordinated Seminar of All India Scientist.

Coordinated Chess-Tournament of All India Bases.

Coordinated to Our Company’s Function.

Worked as research assistant Under Bhagalpur University, Bihar.

Personal Details:

Father’s Name : Sri Bijay Kumar Dubey

Date of Birth : 30/01/1971

Passport No : Available on demand on need basis

Marital Status : Married

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