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Manager Customer Service

Green Bay, WI
February 21, 2020

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Cassandra A Kadletz E*** Cherneyville Rd

Luxemburg, Wi 54217

920-***-**** Cell

920-***-**** Home

Food and Beverage manager at Tundra Lodge Hotel And Conference Center Water park Green Bay Wisconsin- 2017 to present

I manage our entire food and beverage staff four different areas located inside the hotel. Banquets with 10+ staff members, polar bear is our pub located in the waterpark with 4 staff members, Caribou our main restaurant with 10+ staff members, also Yukon Jaxs our main bar with 3 staff members. I handle scheduling for all food and beverage outlets, I place orders for beverage products, I hire new staff members and train them in our food and beverage outlets, I put together all cleaning duties for staff members in all outlets, I handle payroll with adp, and enter taxable tips, I enter billing for banquet events. I work with the food and beverage director and our executive chef to make menu changes as well as any other changes needed to be made in food and beverage.

Banquet Manager at the Tundra Lodge Resort, Waterpark, and Conference Center Green Bay, Wisconsin-January 2016 to 2017

I manage our banquet events which includes anything from weddings to birthdays to business meetings. I also supervise our banquet bar; our restaurant, the hotels main bar, and our concession stand in our waterpark. I put our BEO's orders in for the week and then schedule staff according to the size of the event. I train new banquet servers when they are hired on. I set up and direct our monthly meetings for all the banquet staff. I also do the billing for the events.

Banquet Server - Tundra Lodge Resort, Waterpark and Conference Center, Green Bay, Wisconsin -April 2011-January 2016

Set up, serve, and clean up various banquet events. Assist and support other banquet staff in serving guests promptly, and make sure all guests are happy with their overall experience. I have also trained in different departments including the hotels restaurant as well as housekeeping.

Cashier-Skeeters Gas Station Casco, Wisconsin-August 2010-April 2011 Responsible for the customers purchases through the store's registers by ensuring the efficient operation of the cashier team and front-end operations. Other responsibilities include counting money, stocking shelves, inventory, and the overall cleaning of the store.

Banquet Server - Holiday Inn Packer Stadium Green Bay, Wisconsin -April 2008 August 2010 Set up, server, and clean up various banquet events. I trained new employees, also worked in the restaurant as a server.

Banquet Server - Radisson Hotel and Conference Center Green Bay, Wisconsin-March 2006 - March 2008 My main duties/responsibilities as a banquet server were to provide prompt and courteous food and beverage service to guests dining in a formal banquet hall setting. Education- Christian Cornerstone, Online 2009

I hold a GED General Education Diploma (High School non-graduation diploma) from Christian Cornerstone

I was born and raised in our family farm, for the last 25years I have learned that hard work goes along way. If I am giving any task I will learn what needs to be done and complete the task with in a timely matter. I have picked up skills from working on the farm, like working with tools and machinery. I have cash handling, computer, POS system, and great customer service experience. I am a mother of 1 child who is now 15 years old. I am looking for full time work with benefits and a change in my career.

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