Charan. Narra

Phone: +91-912*******

Email: adbwf5@r.postjobfree.com

Professional Summary

Having overall IT experience of 5 years and 4 years of experience in to PEGA PRPC development of Business Process Management (BPM) applications.

Experience on Different Pega PRPC Platforms

Having domain expertise in Telecom communication and health care

Designed and implemented User Interfaces Like Sections, Harness and Portals.

Worked on setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Created Decision rules like Decision tables, Decision tree, When Condition, Map Value, Declarative Expressions, and Constraints, Indexes, On Change, Triggers, Declare pages.

Developed Services, Connectors, Process Flows, Activities, Activity Step Methods.

Involved in Debugging and troubleshooting the issues of application using PRPC tools like Live UI, SMA, Clipboard, and Tracer.

Worked on Reports, Agents, SLA and Listeners.

Worked on projects which extensively use SOAP Services and SOAP Connectors for integration

REST and SOAP Connectors Integrations

Strong work ethics and commitment to work to achieve Client’s objectives.

A good team player and lead with excellent communication and interpersonal skills.

Received appreciations for dedication and the ability to achieve results.

Experience:

Working in Unilever

Worked in Accenture Solutions as a Senior system Analyst

Worked in Virtusa as a Software Engineer

Academic Qualifications:

Bachelor of Technology in Computer Science Engineering

Technical Skills

BPM Platforms : PEGA PRPC V7.2.x, V7.1.x, V8.1

Programming Languages : JAVA

Scripting Languages : HTML, CSS, JavaScript

Database : Oracle, SQL

Application Server : Tomcat

Certifications

PEGA PRPC V 7.2 Certified System Architect.

PEGA PRPC V7.2 Certified Senior System Architect.

Project #1

Project : Vendor Master

Client : Unilever

Role : Application Developer

Environment : PRPC V 8.1

Duration : Feb-2019 to Till

Project Description:

Unilever is a British-Dutch transnational consumer goods company co-headquartered in London, United Kingdom, and Rotterdam, Netherlands. Its products include food and beverages (about 40 per cent of its revenue), cleaning agents, beauty products, and personal care products. It is Europe’s seventh most valuable company. Unilever is one of the oldest multinational companies; its products are available in around 190 countries.

Roles and Responsibilities:

Developed Rules based on process to support business needs, expansion and improvements using Pega PRPC.

Requirement analysis & developing flows.

Extensively worked in Integrations, Activities, Flows, Data Tables

Using Different Types of debugging tools. Live-UI, Clipboard and Tracer for Testing and debugging

Rules migration to higher environments.

the process flows, SLA, Skill based routing to Workbaskets

SDLC process and deliverables across each phase

Project #2

Project : Int - Health Pega CoE

Client : Accenture- DCN Internal

Role : Application Developer

Environment : PRPC V 7.2.x

Duration : Aug-2018 to Jan-2019

Project Description:

Medco Health Solutions, Inc. was an American Pharmacy Benefits Management (PBM) company which served more than 65 million people, before it was ultimately acquired by Express Scripts in April 2012. Medco provided pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans. Medco was a member of the S&P 500 and ranked number 34 on the 2011 Fortune 500 list, with 2011 revenues of more than $70 billion. It earned the No. 1 ranking in the Healthcare: Pharmacy and Other Services category on Fortune magazine’s World’s Most Admired Companies list for five consecutive years (2008-2012).

Roles and Responsibilities:

Monitoring the application performance, alerts, servers and ticketing tools

Working different types of user issues and provide the exact root cause of the problem.

Using Different Types of debugging tools. Live-UI, Clipboard and Tracer for Testing and debugging

the process flows, SLA, Skill based routing to Workbaskets

SDLC process and deliverables across each phase

Taken team lead responsibility and Explain daily activities to team members

Project #3

Project : Frontier

Client : FRONTIER COMMUNICATIONS CORPORATION

Role : Application Developer

Environment : PRPC V 7.2.x

Duration : Oct -2017 to JULY-2018

Project Description :

Frontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. The company previously served primarily rural areas and smaller communities, but now also serves several large metropolitan markets. Frontier is the fourth largest provider of digital subscriber line (based on coverage area) in the United States.[5][6] In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 29 states in the United States.

Roles and Responsibilities:

Developed Rules based on process to support business needs, expansion and improvements using Pega PRPC.

Requirement analysis & developing flows.

Extensively worked in Integrations, Activities, Flows, Data Tables, Agents, File-Listeners, Declare Rules and Reports.

Testing and debugging using Different Types of debugging tools.

Defects tracking and mentoring team members.

Project #4

Project : IAG (Insurance Australia Group)

Client : Insurance Australia Group Limited

Role : Application Developer

Environment : PRPC V 7.1.x

Duration : Aug-2015 to Oct-2017

Project Description:

Insurance Australia Group Limited (informally IAG) is a multinational insurance company headquartered in Sydney, Australia. Insurance Australia Group Limited is an Australia-based company engaged in underwriting of general insurance and related corporate services and investing activities. The purpose is to produce a suite of Insurance applications to support a broad spectrum of subsidiaries within the IAG Insurance division. Each of these subsidiaries will have different requirements including Different regulation, Different localization requirements Varying product ranges, Different levels of IT capability. The applications suite will include Policy Management, Claims Management and Claims Reserving. These applications must be able to be easily customized on a country by country basis to meet their individual requirements. This customization must be done on a cost effective basis as many of the subsidiaries are operating in developing markets.

Roles and Responsibilities:

Developed Rules based on process to support business needs, expansion and improvements using Pega PRPC.

Requirement analysis & developing flows.

Extensively worked in Integrations, Activities, Flows, Data Tables, Agents, File-Listeners, Declare Rules and Reports.

Rules migration to higher environments.

Testing and debugging using Different Types of debugging tools.

Defects tracking and mentoring team members.

Preparing Application Documentation.

Project #5

Project : FICM Mediator

Client : Telstra

Environment : Java/J2EE

Duration : April-2014 to May-2015

Project Description:

The telecommunications products in scope for order management are: Mobiles, Fixed, Internet & Data, Pay TV Services and Satellite for PSTN and Broadband. The focus of then Feasibility analysis is to validate if Amdocs fulfills the requirements of the Order Management Process which includes processing of Sales Orders

Roles and Responsibilities:

Defect Fixing and solving day to day issues on Pre-Sit and SIT.

Coding and Testing and end-to-end String testing.

Worked on Change Requests.

Involved on performance tuning.

Analysis of workflow for the applications.

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Charan.N

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