Customer Service Front Desk

********.******@*****.***

BUSINGYE ADRINE

CUSTOMER SERVICE PERSONNEL

PAE- U.S EMBASSY-BAGHDAD

+964 782-***-**** (Mobile Phone)

********.******@*****.***

TECHNICAL SKILLS

Patience and customer management

Customer care/service

Ushering/ hosting

Good communication skills

Computer Skills.

Caregiving.

Front desk management.

Management

Human resource management

Data management

WORK HISTORY

SERVICE DESK CLERK – February 2018 to Present

PAE - AMERICAN EMBASSY-BAGHDAD, IRAQ

Provide excellent customer service in a professional manner Responding to emails, phone calls from employees and customers who need help and providing information, responding to requests, resolving problems. Track work orders from emails and generate them accordingly and close the accomplished ones.

Initiating service by recording requests; forwarding to dispatching. Help the development team in conceptualizing updates and upgrades based on customer feedback that will enhance the user experience Monitor, organize and forward emails appropriately Prepare routine office correspondence, reports, claims, or orders File and maintain paper or electronic records and information. Run other tasks as per management

CUSTODIAN/ ESCORT- October 2017 to January 2018

PAE - AMERICAN EMBASSY-BAGHDAD, IRAQ

DUTIES:

Performing custodial services in the Embassy office area, conference rooms, special purpose (data processing and communication) areas, restrooms, lobbies, corridors and stairways

Clean office, corridors, restrooms, stairwells and other areas, including floors, walls and windows; shampoos carpets as necessary; performs dusting, sweeping, washing, vacuuming, and polishing.

Cleaning equipment such as vacuum cleaners and laundry machines. ********.******@*****.***

Maintaining a clean and neat environment all around including laundry rooms. Maintain records and inventory of cleaning supplies and prepare lists of supplies to be purchased.

Escorts un cleared employees into classified areas and monitors them while the perform maintenance duties

Performs other duties as required by management

CLASSROOM ASSISTANT/CARE GIVER -Jan 2015 to Jan 2017 AL-AIN CENTER FOR CARE AND REHABILITATION - EMIRATES DUTIES:

Preparing students and making them ready for classes, help them in having breakfast then take them to classes

Help take part in formal assessment of student's work under the direction of full time class teacher.

Assisting students to keep order and discipline in class while lessons are taking place. Assisting all students with their hygiene and making sure they are well and healthy. Helping and guiding students in developing their class projects, when a new talent is discovered, work together with the head of the class to make sure this talent is brought up for recognition.

Performing related duties as assigned by the supervisors RECEPTIONIST ROCK - Jan 2012 to Jan 2014

ROCK CLASSIC HOTEL KAMPALA • Industry – Hospitality / Travel / Tourism; Is a service provision enterprise such as accommodation, meals, drinks, snacks, parties and conference facilities

As a receptionist I was responsible for;

Receiving and welcoming guests at the reception and attend to their inquiries following the hotel policy

Receiving calls from guests and clients providing them with information about the hotel and making reservations

Handle guest registration process and adhere to all credit policies in the process Handle guest check out procedure in line with hotel policy Handle and ensure the safety of all guest deposits Handle and ensure prompt delivery of all messages, faxes and emails receded at the front desk

Handle guest main reservations in consultation with the front desk supervisor Receive guest payments and prompt issue of receipts and maintain cash control procedures; prepare cash summaries, invoices and receipts and thereafter sign the control book

********.******@*****.***

Make reports at the end of every shift

Typing, printing and photocopying assignments and reports from different departments Perform any other duties as per the checklist and as may be assigned by management With this working experience I have been able to interact with people from all walks of life. Here I also part timed as an usher with CRANE BANK UGANDA and learnt more of interacting with different people and hosting them.

2004 during senior six vacation I worked as a part-time waitress at Nambole National stadium also part-time as a parker with SEJIKA EXPORTERS LIMITED where we parked food stuffs to be exported.

EDUCATION HISTORY

ONLINE COURSES BY OPEN2STUDY- AUSTRALIA OPEN UNIVERSITIES CERTIFICATE IN SOCIOLOGY- December 19

th

2017

CERTIFICATE IN BIG DATA FOR BETTER PERFORMANCE- December 19 th

2017

CERTIFICATE IN MANAGEMENT FOR A COMPETITIVE EDGE- January 20 th

2018

CERTIFICATE IN HUMAN RESOURCE- March 13

th

2018

CERTIFICTE IN INNOVATION FOR BETTER OUTCOME- 31

st

July 2018

YMCA COMPREHENSIVE INSTITUTE-Diploma in Customer Service- Kampala-Uganda - Aug 2008-Oct 2010

BONAFIDE ENGINEERING–Certificate in introduction to Computer applications -January 2006-July 2007

KAZO HILL COLLEGE SCH – U.A.C.E – January 2002 – December 2003 KAZO HILL COLLEGE SCH – U.C.E – January 1998 – December 2001 ST. AGNES PRIMARY SCH – P.L.E – Jan 1991 – November 1997

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