Manager Service Representative
Resume:
BRYAN BATISTE
SAN ANTONIO, TX 78261
adbwcm@r.postjobfree.com
Professional Profile
Offering 24 years of combined experience in the areas of operational support, manufacturing, sales, business startup, and management. Seeking position that offers career growth along with other future opportunities.
Professional Experience
Branch Manager April 2018- present
Downing USA San Antonio, Tx.
o Developed relationships with customers at the engineering and senior management level o Identified high level target accounts, update and implement business plan to gain market share
o Implemented processes and improvements within the organization. Maintain balance sheet, hire qualified candidates, generate new business opportunities, and submit appropriations request involving upgrades
o Routinely visited various customer locations and observed. In addition, provide assistance in field service operations.
o Ensure profit margins are reached and favorable. o Provide analytical data associated with meeting KPI targets. Real Estate Agent October 2017 – March 2018
Coldwell Banker San Antonio, Tx.
o Assisted buyers and sellers with real estate transactions o Actively listed properties for residential clients o Provide Comparative Market Analysis reports.
o Negotiated real estate transactions between buyers and sellers o Ensure highest level of customer satisfaction was achieved. Senior Operations Manager April 2017 – September 2017 General Electric (GE) Houston, Tx.
o Provided strategic leadership and direction to branch leaders o Analyzed operational processes which identified opportunities in improvements related to operational excellence
o Developed operational assessments and training
Bryan Batiste Page 2
District Manager March 2016- April 2017
General Electric (GE) Odessa, Tx.
o Developed relationships with customers at the engineering and senior management level o Identified high level target accounts, update and implement business plan to gain market share
o Provide competitor and market share intelligence to constructively develop new proposals for customers
o Implemented processes and improvements within the organization. Maintain balance sheet, hire qualified candidates, generate new business opportunities, and submit appropriations request involving upgrades
o Ensure profit margins are reached and favorable. o Provide analytical data associated with meeting KPI targets. District Manager August 2014 - March 2016
General Electric (GE) Cotulla, Tx.
o Developed relationships with customers at the engineering and senior management level o Identified high level target accounts, update and implement business plan to gain market share
o Provide competitor and market share intelligence to constructively develop new proposals for customers
o Implemented processes and improvements within the organization. Maintain balance sheet, hire qualified candidates, generate new business opportunities, and submit appropriations request involving upgrades
o Ensure profit margins are reached and favorable. o Provide analytical data associated with meeting KPI targets. Aftermarket Operations Manager February 2011 – August 2014 Cameron Pearsall, Tx
o Developed relationships with customers at the engineering and senior management level o Identified high level target accounts, update and implement business plan to gain market share
o Provide competitor and market share intelligence to constructively develop new proposals for customers
o Managed site that employed over 100 employees
o Responsible for over $10MM of inventory
o Ensure profit margins are reached and favorable. o Provide analytical data associated with meeting KPI targets. Sales and Service Representative September 1999 – February 2011 Cameron Broussard, La
o Maintained and assisted with the installation of offshore & surface systems Bryan Batiste Page 3
o Building and maintaining customer relationships in the field. Troubleshooting issues when they occurred during field service operations and maintaining safe work practices o Generated well drawings at the customer’s request o Completed a tour in Trinidad training oversees employees. Maintained customer services while working in Trinidad and Tabago
o Ensure profit margins are reached and favorable. Sales and Service Representative July 1995 – September 1999 Weatherford Broussard, La
o Maintained and assisted with the installation of offshore & surface systems o Building and maintaining customer relationships in the field. Troubleshooting issues as they occurred in regard to field service operations.
o Maintained safe work environment while working
o Worked in shop environment disassembly, repairing, and preparing equipment for call out. Education
Louisiana Technical College
1987-1989 Mechanical Technology
University of Louisiana at Lafayette
1989-1992 Political Science
Champions School of Real Estate
2013-2013 Real Estate Sales
Skills- Courses Completed
Management Develop Training Program
Human Resource (HR) Bootcamp
Frontline Leadership Program
Crucial Confrontation Course
Syteline Software Training
SAP Software Training
Oracle Software Training
Power point Course
Excel Course
Visio 2013 Course
International Trade Compliance Course
Bryan Batiste Page 4
Fair Employment Training Course
Working with Governments Training
Environment Health and Safety Overview for Manufacturing Management of Change (MOC)
Employment Data Protection
Security and Crisis Management Training
Activating Strategy and Culture
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