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Customer Service Sales Representative

Woodlyn, PA, 19094
February 20, 2020

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J. Bradley Busch

DePuy Synthes

Senior Coordinator 2016-Present

Keep all records on J&J implants used in surgeries.

Sign off and initiate billing once all policies are satisfied.

Run and create multiple reports.

Provide pricing to hospitals and orthopedic surgical representatives.

Consistently exceed 95% collections monthly.

Provide support to hospital customers and sales representatives.

Encore Awards (List to fill in at work tomorrow)

Property Management 2012-2016

Building maintenance and cleaning.

Primary Customers:

Touey and Company, LLC Media, PA

Pinnacle Mortgage Media, PA

Graybar Electric 2000-2012

Philadelphia, PA

Sales Representative 2008-2012

GE Light Brigade Award Winner for 2009.

Initiate and maintain relationship with customers.

Establish and maintain pricing. Negotiate and maintain special costs and sales deals from suppliers.

Present and plan all Graybar and supplier presentations, as well as create and maintain reports and sales plans for all assigned customers.

Primary point of contact for assigned large commercial industrial MRO and OEM accounts, including Wyeth Pharmaceuticals, Harrah’s Gaming in PA & NJ, Kohler, Vanguard Group, University of Pennsylvania, and Amtrak in the Philadelphia region.

Sr. Customer Service Representative 2006-2007

Specialized in lamp and ballast retro fit and supply. Primary point of contact for all large commercial industrial accounts, including all Atlantic City casinos, Wyeth Pharmaceuticals, Vanguard Group, and Mittal Steel in the Philadelphia region.

Research and establish blanket pricing to support large commercial industrial customers.

Research and establish stock items and stocking levels to support customer’s needs.

Warehouse Supervisor 2004-2006

Responsible for 20+ employees in various job functions; responsibilities include providing coaching and feedback, conducting reviews, addressing all employee issues, scheduling, and ensuring that all records are accurate.

Conduct interviews to ensure a quality employee, and an employee whom fits the company’s needs.

Manage stock levels to ensure needs of customers can be met.

Organize and oversee the receiving process for the branch, and efficient placement of new receipts.

Coordinate efforts to deliver product to customer in timely & efficient manner by managing delivery schedules & routes.

Trouble-shoot current and/or potential problems to minimize employee and customer dissatisfaction.

Manage the structure of the warehouse, including security alarm maintenance and response, repairs of structure, and coordination of service needs to ensure safety of employees and product.

Responsible for equipment training for all warehouse employees within OSHA guidelines.

Coordinated redesign and reorganization of warehouse, including restructuring of locations and improving floor layout.

Experience with successfully working through a labor strike while balancing customer needs and budget expectations.

Customer Service Representative 2000-2004

Contract and retail business-to-business sales, including government accounts.

Research through various avenues to locate electrical/non-electrical parts for client needs.

Trouble-shoot problems or potential problems to minimize client dissatisfaction.

Maintain communication with both external clients and internal associates to ensure client’s needs are met.

Order entry and maintenance into the company’s specialized database.

Kutztown University Kutztown, PA

B. S. Business 1999

Graybar Inc. Philadelphia, PA

Graybar-GE-Acuity Brand Lighting Relight Training (10/2008); Graybar Training Conference (9/2008) & (9/2009); Security Products Kick Off Training (3/2008); New York Light Pro Training Conference (3/2008); Graybar Sales Training (2/2008); Graybar Industrial Sales Training OEM Track (1/2008); GE Lighting and Electrical Institute: Lamp and Ballast Training (4/2007); Performance Management Seminar (2/2005); SAP Training (3/2004); Cooper, Crouse and Hinds Mini Masters Program (11/2002); and Excellence in Customer Service Seminar (5/2001)

Great War Association, Secretary (Non-profit Corporation) 2007-2011

Keep all corporate records and order all services for events.

Alpha Chi Rho Fraternity, Treasurer 1998-1999 Kutztown, PA University

Performed accounts payable duties, managed money allowances, and maintained general ledger.

SAP, Optimize, Windows, MS Word, MS Excel, MS PowerPoint, Various E-mail forms (including Outlook, GroupWise, and MS Web Mail), Various Databases (AS 400 and Windows).

138 Taylor Ave.

Woodlyn, PA 19094


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