Sales Social Media

DANIEL HO

**** ****** ***, ***** ****, CA Cell: 510-***-**** adbwa5@r.postjobfree.com

SUMMARY:

Profit-focused Retail Sales Associate specializing in product sales, managing customer complaints, and maintaining and building mutual relationships with clients; Seeking new sales opportunities.

HIGHLIGHTS:

Fortune 500 company background

Cross-cultural sales\fluent in Vietnamese

High attention to detail with confidential information

Processing and organizing of legal documents

Talent development of sales associates

ACCOMPLISHMENTS:

Achieved and maintained 90%-100% in customer satisfaction on a quarterly basis

Exceeded Sales goals by 25+% on a monthly basis, which led to promotion to shift supervisor within 6 months

Developed highly effective sales strategies as Shift supervisor of a 7-person team, which lead to company revenue exceeding 105% of goal on a monthly basis

Co-Founded and built a 6 figure E-commerce business in 12 months

EXPERIENCE:

12/2017 — Current

Sales Marketing Manager

Direct To You Express LLC San Jose, CA

• Increase unit sales by 560% during Q4 in 2019

• Manage a team to run sales channels such as; Amazon FBA, eBay, & Shopify

• Improve merchandising strategies using Amazon PPC, Facebook Ads, Google SEO & SEM

• Prepare spreadsheets and create specific keywords to improve conversion

• Assess market trends and gather information to insure product sales

• Account managing for 5 oversea suppliers

• Generate reports detailing sales trends and product performances to asses and grow revenue

06/2016 — 12/2019

Associate Banker

JP Morgan Chase Fremont, CA

• Provided personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings

• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer

• Worked closely with management to strategize sales techniques to increase branch production and customer service

• Maximize on sales behaviors to increase individual consumer, business, and lending goals

07/2015 — 04-2016

Part Specialist/Shift Supervisor

O’Reily Auto Parts Fremont, CA

• Managing a team of sales specialists ensuring customer satisfaction while increasing revenue

• Assisting customer automotive needs while recommending companion parts

• Overseeing day to day operations such as stocking, scheduling, auditing, and completing financial statements

EDUCATION:

CSU East Bay, Hayward, CA (B.S. Marketing Management, Graduating Fall 2020)

Ohlone College, Fremont, CA (A.S. Business Administration)

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