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Customer Service Manager

Houston, TX
February 22, 2020

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**** ******** ******, ****, ***** 77493


PROFILE: Over 30 years of business experience, including materials management, inventory management, and retail store operations. Strengths include a thorough knowledge of Oracle MRP and abilities to analyze, organize, communicate, and execute process improvements. PROFESSIONAL EXPERIENCE:

EXTERRAN ENERGY SOLUTIONS -- Houston 2008 - Present Global Supply Chain Manager (2016-Present)

● Served as Subject Matter Expert for numerous process improvement work flows (pipe shop automation and reduction of excess materials, for example)

● Designed vendor-managed inventories to improve efficiency and reduce shortages

● Maximized inventory turns through the management of lead times and safety stocks

● Trained and managed six Buyers using metrics and daily coaching Materials Systems Analyst (2012-2016)

● Served as Subject Matter Expert on both Oracle Advance Supply Chain Planning and Buyer Standardized Work

● Supported and troubleshooted all issues involving the Oracle-based MRP system

● Developed and trained all Buyers on the Buyer Standardized Work

● Assisted in developing metrics for Key Performance Indicators: supplier on-time delivery, best price paid, blocked invoices, and non-conformance parts

● Created inventory locators and quarterly ABC compile used for warehouse cycle counts

● Managed commodity planning codes, part number lead times, and safety stocks or multiple locations through management of the item master

Project Buyer (2008-2012)

● Purchased raw materials from drawings, with or without part numbers

● Achieved consistent on-time delivery of materials from suppliers

● Ensured best price paid and inventory turns

● Managed invoices through part delivery and payment BASSETT FURNITURE DIRECT – Houston, then Las Vegas, then Houston 1999 - 2008 Retail Store Manager

● Managed and was responsible for all aspects of store operations

● Hired, trained, and supervised sales associates and office staff (20 employees)

● Created and led weekly training meetings

● Maintained high level of customer service

● Spent a year in Las Vegas successfully turning around two struggling stores LEVITZ FURNITURE CORPORATION – New Orleans, San Antonio, Huntington Beach 1985 - 1999 Regional Merchandise Coordinator, Huntington Beach (1997-1999)

● Organized and merchandised all retail stores to a uniform standard

● Assisted with field planning, product liquidation, and regional needs Merchandise Manager/Sales Manager, New Orleans then San Antonio (1990-1997)

● Responsible for buying and sales management

● Reviewed purchase orders initiated by buying office

● Communicated and negotiated with reps on matters involving pricing and freight rates

● Supervised 16 employees, with overall responsibility for 35 employees Buyer, New Orleans (1985-1990)

● Maintained inventory control on best-selling products

● Maintained showroom standards for product display

● Assisted in customer service and sales

● Acted as Manager on Duty


BS, Business Administration, Major in Petroleum Land Management, Louisiana State University Various training classes in Sales Management, Customer Service, Presentations, Human Resources

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