Celesta Raczkiewicz
White Lake, MI 48386
Cell 734-***-****
adbw8e@r.postjobfree.com
Profile
Versatile and motivated software analyst who strives for excellence
Effectively perform software gap analysis for key functional requirements and act in BA and QA roles
System, web and mobile software quality testing
Skilled in both external (International Clients) and internal stake holders (Corporate) interactions
Key Skills
Technology Project Management and SDLC: establish objectives, dependencies, timeline and execution in conjunction with testing and implementation of systems. Timely execution while judiciously managing resources and effectively remedying potential barriers to success
Gather business requirements and accurately interpret customer business needs and translate them into technical application and operational requirements
Writing and executing manual user focused (UAT), Functional and System Integration (SIT) test scenarios and cases
Technical writing and customer process documentation
Intermediate knowledge of writing queries and updates using SQL
Experience with Jira, Confluence, TFS Visual Studio, HP Quality Center, ALM, SQL, IIS, SharePoint, Version One, Waterfall, Agile /Scrum methodology, Blueprint, VMware and Hyper-V, Microsoft Project, Visio and Microsoft Office
Long standing customer service and mentoring experience
Senior Software Analyst - QA & Support 04/2017 – 11/2019
Paramount Workplace Walled Lake, MI
Author test scenarios and cases incorporating all modules and deliverables for version releases
Perform End to End manual regression testing
Support customers facing software issues via Go To Meetings and phone support
Perform regression and version testing of customers’ bug patches in conjunction with various ERP applications and/or mobile devices
Proactively report/document potential problems identified in the product
Monitor team metrics with efforts to refine processes and procedures to reduce errors and reoccurring work
Research QA rework and analyze missed functionality to ensure identified issues are incorporated into future testing
Oversee and mentor Jr Analysts
Evaluate and recommend improvements to development, support and quality processes
Upgrade Sales VMs - Perform customers software upgrades when necessary
Setup customer specific environments for QA and Support testing
Software Quality – UAT Team Lead 03/2016 – 03/2017
Vaco Consultant for Ally Financial, Troy MI
Coordinate cross functional web based testing for the customization of the Alpha Financial Software with multiple application teams both on and off shore in an Agile Scrum Development environment
• Translate requirements and business flows into test scenarios and test cases
Interfaced with Business Leads and BA’s as needed to understand the business specifics of the requirement
• Define data needs to support test execution
• Execute test cases and document defects using ALM QC and Version One
• Maintain detailed user documentation for the training team
• Participate in daily stand-up meetings, planning and process improvement sessions
POS Consultant International Operations 08/2006 – 08/2015
Domino’s Pizza LLC, Ann Arbor, MI
Successfully launched 15 new and 8 existing markets on the Domino’s Point of Sales software collaborating with stakeholders, operational managers and IT throughout stages of the project to ensure target dates and obligations were met
Liaison between international customers and software development team by
otraveling to the country to gather and understand international business needs and work requirements
ohosting WebEx meetings between the appropriate teams achieve acceptable software solutions
Acted as sole project Business Analyst for Russia in the first successful use of Unicode standard
Reviewed offshore BA documentation to confirm request / requirement was within scope of software capability prior to presenting the need to the internal development team
Setup of country specific test environments for various departments
Defined test case scenarios against new business requirements
Executed test case scenarios during incremental development, working closely with the corporate development team to provide feedback
Performed User Acceptance Software testing for all international development work prior to handoff to country’s QA department
Analyzed and documented software defects (Current software version)
Defined defects and worked side-by-side the development team to create solutions
Defined and created test case scenarios against identified defects
Proposed, designed and successfully implemented a software training program to run parallel with new franchise operations training in Miami Florida
Identified the need to better track International Contracts and Microsoft Licensing for internal inter-departmental use and yearly billing. Suggested changes to existing software to include data attributes and check boxes. Suggestion was implemented resulting in the new ability Accounting and Finance to create and run real time queries for Just-in-Time reporting of business metrics.
Received 2010 Domino’s Circle of Excellence Team Award in the successful launch of Domino’s in Spain
Assisted Supply Chain and Development in successfully onboarding the Canadian market stores with Electronic Food Ordering tool ( EFO)
Managed the launch of the Puerto Rican market onto Online Ordering platform
During an Analysis of Domino’s International Franchise database, I identified and reported the unintentional distribution of third party software to International customers and was involved with the various departments and teams to resolve. Concurrently, I proposed a change of procedure that was subsequently implemented for international clients
Assisted in onboarding of all Domino’s US stores onto their Online Ordering System 2007
Special Matters Expert (SME) Domino’s Point of Sales Software Database Setup
Performed Server Imaging, SW Upgrade deployment, end-user Support, and troubleshooting
Conducted Flat and XML file transfers
Help Desk Technician 01/2006 – 08/2006
Manpower, Ann Arbor, MI
Contract worker at Domino’s Pizza WRC in the IS Deployment Department
Resolved external modem connectivity issues in stores
File Transfer and installation of updates to stores
Software upgrades
Software testing – QA
SME Consultant 03/2005 – 08/2005
OHM’S Systems, Cincinnati, OH
1099 Project Traveled to Florida on a weekly basis
Trained and assisted client in the configuration of the raw material database and Bills of Material
EDUCATION:
Henry Ford Community College 2000 – 2003
3.3 GPA while working (Serta) 50 hours a week
Attended training courses that include but not limited to:
Management
Supervision
SQL
Customer service
Dealing with difficult people
Communication and conflict management skills for women
Registered to begin a Saturday PMI-PBA certification course with Global Information Technology - Begins February 29th of 2020