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Accounts Receivable Collections Specialist

Valdese, NC
February 22, 2020

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Karen Kaspern *** Church St NW **C Valdese NC



Valdese, NC 28690


Proven professional with excellent administrative, management, and customer service experience. Organized with superior attention to detail, unsurpassed people skills, and a strong work ethic. Outstanding track record combining patience, determination and persistence to consistently get the job done right the first time. Computer skills include MS Office Suite, Windows 95/98/2000/2003, Microsoft Windows XP Pro Home Edition,Windows 07/08/10 and Shipping Administrator for UPS online services and the Internet. Major strengths include: Practical Judgment and Common Sense

Continuously Seeking Training

Ability to work independently and make decisions

Teamwork and Leadership

Highly developed planning and organizational skills Professional Presentation Skills

Well-developed oral and written communication skills Innovative Problem Solver

Ability to work on multiple projects simultaneously Highly Motivated

Authorized to work in the US for any employer

Work Experience

Accounts Receivable Collections Specialist

Morgan's Tires Plus and Bridgestone / Firestone Corporation - Palm Harbor, FL September 2008 to October 2010

Running the accounts receivable department for a 12,000 stores nationwide, in a call center environment. Processes and verifies applications for credit and solicits payment on overdue accounts. Responsibilities also include keeping records of all delinquent accounts, incomplete files, and credit risks. Required 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Responsible for all activities in the accounts receivable function. Manages collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies. Maintains accurate records. Creates financial reports relating to account receivable function and status of accounts. Audits methods and procedures of accounts receivable function to improve efficiency. Typically reports to a supervisor or manager.

Certified Assistant Manager

Sunbelt Credit Company - Clearwater, FL

October 2006 to November 2007

Provide fast and friendly customer service along with support for daily operations for the Branch manager and the branch office. Receive loan payments and apply to customer accounts. Create new and renewed customers. Maintain cash, secure and prepare office deposits and checkbook accurately. Prepare and process all loans and applications. Close all approved loans. Collections on delinquent accounts by phone and through house visits. Keep accurate files, prepare and maintain reports for remittance. Knowledge of state and federal lending regulations Accounts Payable Supervisor

Remedy Intelligent Staffing Services - Clearwater, FL July 2005 to July 2006

Accounts Payable Position in Clearwater. Required to process venders invoices, cost purchase orders, and general data. Responsible for filing, processing, sorting, mailing daily checks, and deposits. Reports and posting in the general ledgers and reconcile monthly venders statements. Excellent communications skills over vender’s discrepancies. Dealt with issues and concerns on purchase orders. Extensive reports in Excel, Microsoft Office Suite, and Banking through Accounts Payable and online services. Weekly meetings with Accountant and all other staff. Customer Service Associate

Ablest Staffing Firm - Largo, FL

January 2005 to December 2005

Expertly enter data in Great Plains Dynamics of all credit card authorizations, exchanges, returns, and orders for the call center. Fax all information pertaining to orders for Canada to be shipped by distributors and print all pick tickets with shipping labels through UPS online services and packing slips. Work closely with accountant, marketing, and President / CEO at corporate and marketing meetings. Receptionist/Administrative Assistant

Adecco Staffing - RCE - Recruitment Center of Excellence - Clearwater, FL January 2005 to December 2005

Responsible for answering, screening, and routing calls from incoming lines with 30 extensions. Courteously greeted and directed all visitors to proper destination. Prepare correspondence, internal memos, and ledger invoices of all shipments.

Accounting Assistant / Purchasing Coordinator

Adecco Staffing - RCE - Recruitment Center of Excellence - Washington, PA January 2005 to April 2005

Ability to work extensively in Excel to prepare purchasing reports and miscellaneous postings in spreadsheets format. Coordinate each gas well being developed. Open and sort all incoming mail. Administrative duties for entire staff. Order all supplies for office and disburse. Organize and chronicle all new Purchase Orders. Match all receiving documents to invoices: fill out missing packing slips, if required. Maintain all vendor files. Prepare all data entry related to inventory transactions. Assist Accounts Payable team to reconcile delays on purchase orders, invoices or shipments. Other duties as assigned.

Parts Administrator

RMC Ewell, Inc. - Largo, FL

July 2003 to October 2004

Managed five diesel truck repair shops in very fast paced environment. Coordinated all inventory weekly, monthly, yearly and made necessary adjustments. Matched all credit card purchase orders and invoices and maintained purchase order log. Accounts receivables and all closings monthly on a timely basis under corporate policy. Knowledgeable in sections, systems codes, complaints, returns, DOT codes, vending codes, units, road call service, and tire control costs. Post lunches and fuel tickets daily. Basic data entry of all repair orders and weekly odometer readings for corporate reports to be generated. Match all tire positions to units, by wheel position, road call, or flat repair and invoice to correspond with purchase orders. Logical, accurate and precise, especially to detail. Education

82 credits toward BS degree in Business Administration and Management Florida Metropolitan University - Clearwater, FL

September 2003 to May 2005

63 credits toward AA degree in Liberal Arts

Ulster County Community College - Town of Ulster, NY August 2000 to May 2002

Certification in Advanced Computers

Key Largo Vocational Rehabilitation Technical School - Key Largo, FL July 1998 to September 1998

GED in General Studies

St. Joseph's Church - New Haven, CT

July 1986 to October 1986


• MS office suite (5 years)

• Windows 95 (3 years)

• Windows 98 (3 years)

• Windows 7 (3 years)

• Windows 8 (5 years)

• Windows 8 (5 years)

• Windows Xp (3 years)

• Word (10+ years)

• Customer Service (10+ years)

• Accounts Receivable (5 years)

• Excel (3 years)

• Presentation Skills (2 years)

• Inventory (2 years)

• Shipping And Receiving (2 years)

• Accounts Payable (1 year)

• AR

• Receivables

• Cash Application

• R

• Microsoft Word

• Phone Etiquette

• Microsoft Outlook


American Business Woman's Award

May 2002

Lyon's Club Scholorship

August 2000

Certifications and Licenses

Advanced Computers

September 1998 to Present


Verbal Communication — Familiar

January 2020

Speaking clearly, correctly, and concisely.

Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

50 years experience in Mentally Challenged children and adults Volunteer for 20 years in the Special Olympics

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