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Manager Project

Taguig, Philippines
February 22, 2020

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C’zar Sanchez Castillo

Lakeview Manors, Brgy Ususan Taguig City


Professional Experience

Asian Development Bank

IT Consultant (April 2019 up to March 2020 / Phase 1)

Current Project: ADB TA-9079 PHI: Strengthening Social Protection Reforms - System Integration, Development and Migration

For Department of Social Welfare and Development (DSWD)

DSWD is carrying out the DSWD Financial Management System Strengthening (DFMSS) Project: Phase 1 to kick off its reform program to upgrade and eventually automate the various systems under the General Administration and Support Services Group (GASSG). Phase 1 will focus on the financial management system and its interface with procurement management and human resource management, particularly with respect to payroll administration. In the context of the whole-of-government public financial management reforms, DFMSS Project: Phase 1 will assess the existing processes, identify vulnerabilities and weaknesses, and propose new flowcharts and remedial measures. It will document and manualize the policies, standards and conventions to be followed at the GASSG level. It will also develop the road map for the follow-through action for systems integration and organizational development for inclusion to the Information Systems Strategic Plan (ISSP) and the Medium Term Expenditure Program (MTEP) of the Department.

oDrill down on the accounting, budget and cash operations manuals for Pantawid Pamilya and other big-ticket programs and projects;

oPursue an integration-ready process automation and ICT buildup for the financial, procurement and human resource management systems;

oReview, improve and automate the other GASSG systems (e.g., asset and records management systems) and their links to the financial management system

oCarry out the GASSG competency-based capacity building program, to include rationalized organizational structure and staffing pattern and capability building on the new policies and processes

Public Safety Savings and Loans Association (PSSLAI) IT Head (July 2013 – January 2019)

Member of the IT Governance Committee, Execom and Mancom. SME for the Risk, Audit and Corporate Governance Committee, Procurement Team (IT systems)

General IT Task

Facilitated the design and implementation of the new H.O Primary Data Center, server builds and network configurations, including migration from our old office to the new Head Office

Worked with the Data Privacy Officer, IT Committee and different teams (PWC, IBM, Reyes Tacandong ect) to develop IT Security Awareness and Platform (Business Continuity Plan, Business Impact Assessment, DPA compliance etc) Implemented IT security platforms to secure the association based on Data Privacy Act, BSP Circular 808, BSP memos, etc (Upgraded Fortinet Firewalls, IT Security Trainings/Certifications, Cylance signature-less anti-malware system, Safetica DLP, Solarwinds LEM, BeyondTrust VA and Patch Management, Core Security, Wallix User Authentication etc). Based on the IBM Philippines assessment (2017) led by Robert Faferko, we’re 3.5 (4 is the highest), in terms of our IT Security.

Implemented IT network upgrade to support the association (Upgraded Fortinet Firewalls/HA, Upgraded Aruba/HP Core Switch/HA, Elfiq WAN Load Balancers, F5 Load Balancers/HA, Riverbed Steelhead/HA, Redundant Networks (branches), Redundant Network (HO/Globe, PLDT, Rise Network), Owned Fiber Network from H.O to Crame, Solarwinds NMS etc. Based on the IBM Philippines assessment (2017) led by Robert Faferko, we’re 4.5 (5 is the highest), in terms of our IT Network Infra.

Worked with IBM Philippines (Robert Faferko/IBM Chief Architect for BPI), for the IT Assessment project (for the IT outsourcing project / 2018 implementation)

Served as the main point of contact on all IT related concerns on the T24 Temenos Core Banking Implementation (replacement for the SAP Core Banking System)

Plan and prepare an annual IT budget

Managed a team of six information technology professionals (supporting the technical needs of the 40 Billion peso association (The only SLAI in the country to be included in the top 500 companies of the Philippines). We’re part of the team who supported the massive growth of the association from 20 Billion last 2014 to 40 Billion in 2017.

Review Staff performance, and look for ways to fill the gaps (in terms of technical info), through trainings (internal or external)

Served as main point of contact on all IT-related services

Led a team that developed (and continually developing) internal and external systems (form the association, PNP & BFP) (Online/Web and Mobile Apps) Collaborated with business, compliance, audit and IT partners to support requirements identification, development, testing, and implementation of projects. Provided direction and leadership for the IT BCP teams, Help Desk, Network, Data, Development and Administration teams. (Software Vendors: ePLDT, ABM Global, Altitude etc) (Altitude Voice/Call Center, SMS Transactions/VAS, Kiosk systems, etc)

Developed and online CRM system for the Sales team contributing to an a huge increase in sales and faster loans processing (1 Hour Loans Processing). Implementation resulted in reduction processing time, thus making customers happy and satisfied.

Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution

Managed full documentation of the existing IT systems, performed a root cause analysis (RCA) on all reported help desk tickets that drastically cut IT related issues (tickets)

Defined a 3-year strategic plan to address the system issues, Development, Network, Infra, Connectivity, Trainings and Security.

Working with IBM to develop a new strategy, from 8-5/7 to 24/5 IT operations (for implementation/April 2018)

IT Governance Committee Member

Establish and develop appropriate policies, procedures and practices in relations to BSP Circular 808

Ensure and Monitor effective implementations of the policies and procedures, in working coordination with Risk Committee, Audit Committee and Compliance Office

Ensure necessary awareness for the IT policies and procedures (Monthly Townhall Meetings, Email Alerts and Notifications, On Boarding process, new employees orientation etc)

Provide expert Advice and Support the IT Committee Members (Board) and Management to deliver services as required ad manage the overall IT Plans and budget from planning and governance point of view.

Coordinate/Work effectively in the Internal Audit program with the Auditors.

Ensure best practice risk mitigation and assessment functions are maintained to comply with companies strategy (via Risk Assessment process).

Communicate the governance activities, policies and decisions with the Management and Board Meetings and keep them informed of IT governance decisions that will affect IT services and projects.

Act as a liaison between IT department and the Board, Clients (PNP, BFP, BJMP etc)

IT Lead for PSSLAI Initiated Projects

Implemented Philippine National Police (PNP) and Bureau of Fire Protection (BFP) Finance Systems and IT Infrastructure Upgrade (SDLIS, PDLIS, Hardware, Software and Security (Data Center Build, Stormshield Firewalls, Core Switches, Structured Cabling etc)

Planters Development Bank

E-Channels Project Manager (Feb 2013 - June 2013)

●Manages IT internal projects

●Online Project Management

●Online Ticketing and IT Asset Management

●Started creating standard forms, documents, policies, procedures and process for the new Project Management team

●Started changing the IT Development culture, by way of documentation and meetings to prepare the team with the new process improvement initiatives

●Reviewed the SMS Bulk of Infobip and provide options on how to grow the service internally and of the bank’s core clients, the SME’s

Globe Telecoms

Business Project Manager (April 2012 – Jan 2013) Business Project Manager

●Manages Globe’s PC-as-a-Service Project; a cloud based system, bundled by a laptop and Globe Tattto 3G internet

●Responsible and accountable for the coordinated management of related projects directed toward strategic business and other organizational objectives.

●Build credibility, establish rapport, and maintain communication with stakeholders and vendors (multi-cultural) at multiple levels.

●Ericsson Philippines

●Novatium India

●China (laptop manufacturer)

●Define and initiate projects, and manage cost, work breakdown schedules, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

●Maintain continuous alignment of program scope with strategic business objectives, and make proper and proactive recommendations to modify the plans to enhance effectiveness toward the business result or strategic intent.

●Coach, mentor and lead personnel within a technical team environment.

●Present on-time and real time reports on the project (business/technical issues, risk, opportunities, new capabilities)

ITech Global (A JG Summit BPO)

Project Manager/IT Development Head 2009 – April 2012

Project Manager and IT Development Head

Project Manager

●Established IT Project Management Process in the organization

●Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.

●Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

●Developed project plans and assumed responsibility for project profit and loss.

●Monitored project activities and advised staff of issues due to resource availability.

IT Development Head

●Proactively managed systems development, implementation and risk via the use of SDLC.

●Responsible for the recruiting, coaching, management and career development of technical staff

●Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.

●Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project

●Managed client engagement services and solution implementations

●Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.

External Clients

●SUN Cellular


●Cebu Pacific

●Australia Internet Solutions


●Metasoft Inc (Canada)

●Iglobal/Esummit (Seat leasing)

●Supports the following :

●IVR’s (Interactive Voice Response, AVAYA)

●Support systems (PHP/Mysql, .Net/MSSQL, DB2, SAP)

●Altitude Software (Dialers)

●Middleware API’s to Digitel’s Telco DB

●Product Training


●Online Support

Managed/Developed/Deployed System:

●Sun Cellular IVR’s (voice portals)

●Digitel IVR’s (voice portals)

●Sun Dialers (Campaigns/dialers)

●Digitel Dialers (Campaigns/dialers)

●Cebu Pacific IVR’s and payment options

●Online iTech Operational Dashboard (php/mysql/mssql/informix)

●Online iTech Productivity Dashboard (php/mysql/mssql/informix)

●Online Agents Points System

●Online Awards System

●Digitel BPOMs Project (SAP Project)

●Online Document Management System

●Online Project Collaboration Tools

●Online Clients Report Portal

●Online Customer Relationship Management

●Online Ticketing Systems

●Hr Systems


Globe Telecoms

BA, PM, Software Architect, 2005 – 2009

Business Customer Facing Unit (BCFU)

Business Analyst

Analyzes the business needs of clients (Top 5000 Philippine Companies) and helped them clarify technical issues and provided them with technical solutions. (Business Internet Zone/Hotels, EDI systems for Government etc). (SQME BA seminars)

External Clients

●Makati Shangri-la Hotel

●Intercon Hotel

●Mandarin Hotel

●Waterfront Hotel Cebu (Lahug/Mactan)

●SSS (Social Security System)/Online EDI System

Project Manager

Responsible for the planning, executing and closing projects for the SME group. (SQME PM seminars/CMMI)


●Small Medium Enterprises (country-wide)

●Dev group (PHP, ASP.Net, Powerbuilder,Java, C, VB6, MySQL)

●Served as project manager to implement client-server applications, CRM solutions, Sales and Marketing Systems.

●Tracked software customization, defects and issues via the use of SDLC.

Software Architect

Responsible for the system design (internal and external clients of the dev team).

Banco San Juan Developer (2001-2004)

Team Lead/Developer – Development

•CASA Version 1

•Lead the development team in developing the bank’s CA/SA (Current Account/ Saving Account). Version 1 is stand alone, bulk data updating.

•System was developed from scratch, based on the banks requirements using VB6/MSSsql/Crystal Reports

•CASA Version 2

•Started the version 2 development using VB.Net, to comply with Bancnet’s parameters

•CASA Version 2 3rd party apps

•Developed the “bridge” system, connecting our banks DB to Bancnet (ATM), using VB6/socket, MSSQL, Sybase (Bancnet’s DB), Oracle 9i (Opus India)

•Prepare weekly technical report to the bank’s IT Head

Merchants Bank



•Teachers Loans Posting System

•Completed the bank’s Bulk Posting System. Data from DECS/IBM DB (in plat file) is uploaded in the system, and will then post the teacher’s salary

contributions to the Loans DB. Vb6/MSSql is used in the development.

•Teachers Loans System

•Helped developed the bank’s Teachers Loans System. It helped the bank in monitoring Loans payments, transactions, loans availability and DEC’s reporting. Reduced manual verification, monitoring and processing up to 50%. (VB6/Mssql and Crystal Reports)

•Banko Sentral Reporting System

•Created a small system (stand alone) used by the Accounting Department in creating Financial Reports to Banko Sentral. (VB6/Mssql and Crystal Reports)


AMA Computer College QC/Main (AMA Computer University)

B.S. Computer Information Science, 1997

Rizal Technological University (RTU Mandaluyong)

MSIT (Last Sem/Thesis 2018/ Protecting Personal Identifiable Information: A Security Platform for RTU)

Trainings Attended


Full Oracle 9i DBA Track Oracle University (Makati)

SQL Wizard (Makati)


CMMI Trainings

Intro to Red Hat

MySQL Training



Conducted by

Analysis, Testing



Courses, Project




(Globe Telepark



POSH Marketing

Digital Filipino


Dexterra .Net /

PHP Extreme







Software (Maxxis

(PHP Extreme



Malaysia (KL,


Research in

Motion (RIM/



JG Summit Basic Management Training (DDI) URC Compound, Rosario Pasig City

JG Summit Effecive Coaching Skills (DDI)

URC Compound, Rosario Pasig City


Anti-Cyber Crime Summit

Camp Crame

SAP Trainings


Anti-Cyber Crime Summit

Camp Crame

ACL System Enterprise Bldg Makati


Anti-Cyber Crime Summit

Camp Crame

Ethical Hacking/ Certified Ethical Hacking (CEH) (GlobalKnowledg e)

Course 20462: Administering Microsoft SQL Server 2014 Databases (Valero Makati) Oct 19-23, 2015

Hadoop/HADR Bali Indonesia Nov 17-20, 2015


Anti-Cyber Crime Summit

Camp Crame

Fortigate Firewall Training Kuala Lumpur Malaysia FortiWeb Training Feb 29 to March 4, 2016


Asia Pacific Computer Audit Control & Security Conference

June 16-17, 2016

Shangri-la Makati City


Quezon City


Anti-Cyber Crime Summit

Camp Crame

DPA Seminars/ Makati

IBM Spectrum / Makati City


Anti-Cyber Crime Summit

Camp Crame

Fortinet Firewalls IBM Power/AIX Project Management Riverbed


F5 Networks (Load Balancer and AWAF)

San Jose California,USA


Cylance APAC Summit (April 2019)

Renaissance Hotel – Phuket Thailand (Guest Speaker)

Stormshield Firewall Summit (June 2019)

Taipei, Taiwan

Contact this candidate