Customer Service Care

Curriculum vitae

Personal Details

Name : Lawrence Kamutu Gitonga

Date of birth : 28/09/1987

Gender : Male

Nationality : Kenyan

Mariel status : Single

Religion : Christian

Height : 5-9 ft.

Weight : 70 kg

Passport No : A2289328

Email : adbw45@r.postjobfree.com

Languages : English

Tel : 055*******

Objective:

To obtain position that will enable me to use my skills, providing top quality services that will maximize company growth and profitability.

Personal Attributes

Hardworking

Ability to work under pressure and minimum supervision

Good interpersonal skills.

Teamwork

Work experience

Library restaurant

Position: Supervisor

From 01/2012 TO 12/2014

Duties and responsibility:

Make sure there is teamwork among the employee

Make sure the restaurant is clean

Making sure everyone is in uniform

Supporting and directing the work of others

Reporting to the in charge the operation of the restaurant

Make sure the customer never leaves disappointed July 2015 to Feb 2017

Company: Wilson airport Nairobi

Duties and responsibilities:

Guarantying safety and comport of the passengers

Disseminating or informing their passengers on the in flight rules and regulations

Confirming that the emergency tools or equipment like the first aid kit are complete and available.

Responsible for checking some supplies in the plane like pillows, blankets, beverages which might be needed by the passengers during flight.

Providing refreshments, reading materials and etc.

The also check tickets as the passengers aboard the plane. March 2018 to June 2019

Company: Kenya airports authorities – KAA

Position: Airhost

Duties and responsibilities:

Making announcement on behalf of the pilot and answering questions during the flight.

Serving meals and refreshments

Selling duty free goods and advising passengers of any allowance restriction in force at their destination.

Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.

Giving first aid where necessary.

Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.

Completing paperwork, including writing a flight report. Education background

2013

Glory driving school

Driving licence class BCE,

Jan to December 2013

College of insurance

Courses attended

General insurance

Fundamental of insurance

Various courses

Risk management

Law of agency

Customer care

Domestic package insurance

2008 to 2009

Nairobi Aviation College

Diploma in cabin crew

Subject covered

Travel knowledge

Cabin crew

Restaurant service

Hospital service

Customer service

2003 to 2006

Kirangari High School

Kenya certificate of secondary education

1994 to 2002

Muthaiga primary school

Kenya certificate of primary education

Hobbies:

Travelling

Swimming

Socializing

Playing soccer

Referees

To be provided upon request

Contact this candidate