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Sales Support

Bangalore, Karnataka, India
February 22, 2020

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V/***, Old Nangal, Delhi Cantt,

New Delhi-******

Mobile: 988*******

Email Id-

To learn and function effectively in an organization and be able to deliver to the bottom-line. To constantly upgrade my knowledge and skills and make a difference in whatever I do.


Current(2013-2019) Job Profile at HP (Responsibilities)

I am basically in the Accounts Payable department wherein we pay out the Invoices on behalf of the employees of HP.

Since I am a Korean language Resource, my job is to validate the Invoices as per the Standard procedure.

An HP internal employee who is located in Korea purchases products from an external Vendor. Since the purchase is made for Business Purpose only, the Invoices shall be paid by HP itself.

Hence, those particular invoices are then sent to our department wherein we provide language support and pay out the Invoices.

In case of discrepancy, we call up the Vendor in Korea or write an email (entirely in Korean) and the same is clarified.

Hence, the language is used by calling up the Vendor and getting the Bank details or Emails written in Korean.

Also responsible for sending a regular report to the Metrics team regarding the daily volume

I have been cross trained in CDIR Team. This team is responsible for recognition of duplication of Invoices and confirming the correct Account details from the Vendor.

Responsible for daily allocation of the volume received and to send a daily backlog report for the team.

Have become an SME for the process and started giving out trainings when required.

Job Profile at Oracle (Responsibilities)(2011-2013)

Worked as Order Administration Analyst(Korean language resource) at Oracle, Bangalore.

Validation of the renewal packet and approving contracts in oks application.

Globally trained & processing APAC, EMEA & NA Region

Validating ACS order package and Entering & Booking ACS Orders in OM Application.

Where Orders/Renewal packages are incomplete/incorrect, raise query with contracts &Support Sales/Operations. Apply corrections to ACS orders once feedbacks to queries are received.

Trained & processing on other LOB (Education).

Trained & new joinees on Korea and APAC Region & did QC.

Keeping track of process related document.

Respond to queries from Support Business through e-mail

Logging in on correct time on daily basis during volumes never hesitated to stretch.

Responsible for managing closing balance of contracts by running ATA Report.

Helped management in hiring new Korean resource by taking interview for language part many times.


Received YAR (YOU ARE RECOGNIZED) Award for 100% Quality and Productivity from employer oracle limited.

Received Quality Champion Award from GFIC for the month of Nov-12 & feb-13.

Certificate Course in Korean Language -2009

Diploma Course in Korean Language -2010

Advanced Diploma in Korean Language.- 2011

Passed TOPIK Level-2

B.A. (Pass) From Delhi University.

Internet Browsing.

Working knowledge in MS Office & advance Excel.

Gender : Female

Father name : Sh. Mangal Ram

Mother tongue : Hindi

Nationality : Indian

Marital Status : Single

Languages : Hindi, English & Korean

Permanent address : V/133, Old Nangal

Delhi Cantt, New Delhi-110010

Listening to music & Singing.


Hereby, I declare that the information provided by me is correct to the best of my knowledge and if at a later date any discrepancy is found it may lead to my disqualification.

Date: 26.12.2019

Place-Delhi (Pooja)



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