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Manager Customer Service

Location:
Minneapolis, MN
Salary:
45,000
Posted:
February 20, 2020

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Resume:

Profile

Reliable, quality-focused business professional seeking a new opportunity in Business Administration. Offer hands-on professional leadership, management, and training talent gained through experience as a manager in the hospitality retail industry, and product specialist in the technology industry. Expertise in customer service, adult learning, and project management.

Experience

Ionlake – Crystal, MN

Customer Experience Manager, October 2017 – Present

At ionlake the Customer Experience Manager comes alongside prospective, new, and current customers to provide training and on-boarding and advocate for customer requests. Along with working with appropriate teams to improve existing products and recommend new product development.

Key Responsibilities:

·Proven ability to increase retention rate by providing one on one on-boarding to our customers.

·Established new features to the platform by making enhancement and update requests and working alongside development teams.

·Stay up to date with product knowledge, business flow, sales process, and market dynamic in order to maintain a competitive advantage in the market.

·Create documentation for all product related activities

·Coordinate with appropriate teams on product development projects.

·Used customer feedback to suggest proper product revisions.

·Performed company growth and retention rate audits.

·Key member of support solution decisions.

·Responsible for training new support and sales staff

Self Employed – Minneapolis, MN

Nannying, October 2016 – August, 2017

Provide care for two children, sixteen and ten years old, as well as care for pets and manage the household.

Key Responsibilities:

·Provide safe travel for children to/from school and extracurricular activities

·Take care of, feed, and walk family’s dogs.

·Create nutritious meals for children

·Tutor children in Math, English, etc.

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Starbucks – Minneapolis, MN

Shift Supervisor, June 2011 – March, 2017

A Starbucks Shift Supervisor assists the store manager in executing daily operations. Along with deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing a legendary customer experience with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Key Responsibilities:

·Ensured operation tasks were done in a timely and efficient manner

·Responsible for daily closing and opening of the store

·Daily cash management

·Manage the sales floor and provided encouragement to help partners to accomplish store goals

·Partner with management to implement corporate strategies to support the business objectives

·Trained in new partners into the store’s daily operations

·Quickly and knowingly gave customers answers to questions about store products

Target Corporation (HQ) – Minneapolis, MN

Target.com Sr. Guest Services Specialist, May, 2016 – October, 2016

A Sr. Guest Services Specialist took second level calls from guests that weren’t able to be helped by the base team. Along with answering customers emails to target.com.

Key Responsibilities:

·Order Management- providing updated delivery information, process replacement orders for damaged items, and/or cancel unwanted orders on guest’s behalf.

·Help guests order items online

·Provide resolution when guest online experience did not meet Target’s standards.

·Provide assistance managing online registries/lists

·Work with other specialized support teams to answer guest questions.

·Stay up to date on current promotions and discounts available on target.com

HOM Furniture – Plymouth, MN

Guest Services, October 2015 - May, 2016

Guest services assists sales staff in processing order’s, answering guest questions about purchased items, and maintaining showroom floor.

Key Responsibilities:

·Process customers credit requests and providing approve/non-approve answers.

·Cash management

·Process salesperson(s) orders.

·Answer showroom phone calls and transfer to appropriate salesperson.

·Inventory management

·Manage showroom product placement/zoning

·Maintain guest areas

Education/Certification

Liberty University- Lynchburg, VA

Completing Bachelors of Science in Human Resource Management, August 2016- May 2020

North Hennepin Community College – Brooklyn Park, MN

Studied Business Management in PSEO program, August 2011- May 2013

Robbinsdale Armstrong Highschool

High School Graduate of 2013

Delta Mu Delta International Honor Society in Business

Member since January 2019

Delta Mu Delta (DMD) is a business honor society that recognizes and encourages academic excellence of students at qualifying colleges and universities to create a DMD community that fosters the well-being of its individual members and the business community through life-time membership.

References

References from previous employers and previous customers available upon request.

Lauren Sells

T. 612-***-****. E. adbvzw@r.postjobfree.com

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•Customer Service Management

•Customer Relations

•Leadership & Delegation

•Product Development

•Inventory Control

•Open & Close Strategy

•Adult Training and Development

•Project Management

•Proficient in Microsoft Suite

•Detail Oriented

•Product Management

•Billing and Invoicing

•Conflict Management

•Manage multiple projects

•Independent working

•Excellent Oral and Written Communication

•Interpersonal Communication



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