Senior Manager of Complex IT Projects
Manage strategic operations, programs, and initiatives
Work with executives and customers, ensuring comprehensive discovery and viable plans are created. Enhance business and information technology, organizational effectiveness, and processes through knowledge and reliability. Deliver complex projects/portfolios with limited resources on time and within budget. Establish strong relationships, managing alongside team to remove barriers that affect performance and satisfaction of customers, stakeholders, and partners. Lead teams and build solutions in eCommerce, Manufacturing, Supply Chain, Finance, Legal, Compliance, Enterprise Information Risk Management, Infrastructure, Operations (outsourcing), and Vendor Management.
Strategic Program Development Business Process Reengineering Infrastructure Integration / Optimization
Stakeholder Management Contract Development / Negotiations Budget Accountability M&A
Service Management Delivery / Engagement Models Change & Risk Management Regulatory Compliance & Reporting GCP –AWS-Azure, etc.
IBM - GLOBAL TECHNOLOGY SERVICES (GTS)
Senior Program / Project Manager JAN 2018 to Nov 2019
Review, deploy, and upgrade apps, Oracle DB, web apps, and other applications. Executed virtual / physical systems and applications (COTS / proprietary) migrations.
Develop integrated schedule inclusive of all project / program milestones, resources, and constraints, ensuring timely completion of program to achieve ROI.
Proactively identify potential risks and provide solutions to mitigate client and member impact
Multiple M&A – primarily financial institutions
Manage multiple projects across multiple lines of business with multiple internal and external dependencies, complex or multiple scope, a higher level of risk requiring mitigation plans, multiple integration points with some external integration related to functional capabilities, time sensitive works within multiple teams of resources.
Conducted heavy customer interface and compliance, completing migrations, cutovers, and application development.
Environment: IAM technology, SAP, MS Project, Azure, AWS, Office 365, GCP ServiceNow, etc.
LEVEL 3 COMMUNICATIONS
IT Consultant, Eden Prairie, MN Dec 2017 to Jan 2018
Completed site survey and oversaw packing / transport for relocation to Texas.
Surveyed rack of servers and switches, enabling rack to be moved to Texas in January.
Negotiated move-by-rack rather than by equipment piece, resulting in two-thirds savings and ease of transfer.
Completed connection drawings and photographs, enabling reconnection at remote site.
Senior Program / Project Manager Mar 2017 to Jul 2017
Provided temporary help to build out data center infrastructure. Brought need / capacity of virtual and physical up to date.
Led medium to high-complexity IT Infrastructure projects and IT Infrastructure work streams on larger initiatives including mergers and acquisitions.
Environment: SAP, MS Project, Azure, AWS,
Senior Program / Project Manager, remote; Roseville, MN Aug 2015 to Dec 2016
Moved company IT division forward through warehouse installation, software upgrades, and reviews. Negotiated SLA. Conducted end to end migration of data warehouse with infrastructure upgrades to transaction servers (mainframes) and all worldwide connections, applications, security, and disaster recovery.
Extensive M&A of smaller lending institutions
Negotiated purchase of new software apps, further enhancing user experience.
Directed all worldwide resources across all business units, overseeing migration and vendors.
Environment: SAP, MS Project, Azure, AWS, GCP, other proprietary financial software.
Senior Program / Project Manager, Eagan, MN Nov 2013 to May 2014
Spearheaded worldwide architectural standards to enable data warehouse uplift worldwide. Created policy of system standards.
M&A of many acquired legal firms and news agencies worldwide.
Led and facilitated communication between digital project teams in mobile app and web development projects.
Directed discovery, budget for Oracle Linux 6.5.1 upgrade (ancient: pre1980), bringing resources up to date.
USPS TECHNOLOGY CENTER
Senior Program Manager, Eagan, MN May 2011 to May 2013
Directed and consolidated migration from all data warehouses nationwide to Eagan, MN, with supercomputers as priority. Provided customer-facing consulting for cloud technology / solutions provider. Established Corporate Governance for Cyber Security and IT.
Engaged with customers, consulting on cloud technology products / services, redirecting positions of prospective customers through expert demonstration of value propositions.
Led software development to work in tandem with UPS and AWS software (KTA), enabling better mail tracking and complying with Congressional Compliance.
Forged substantially improved customer and stakeholder relations, facilitating service delivery.
Environment: SAP, MS Project, Azure, AWS, GCP.
Founder, Wichita, KS 2009 - 2011
Played founding role in business planning for startup provider of software-based film / video media. Performed outreach to state legislators and received approval for city-funded bond.
Developed IT-focused business needs analyses, infrastructure planning, acquisition recommendations, and transition roadmaps, evaluating and securing property and facilities, negotiating all real estate purchases.
Produced initial business plan and investor-focused marketing collateral; collaborated with CFO on business administration through CEO recruiting process.
BANK OF AMERICA CORP
Senior Vice President of Technology - Pro Tempore, Remote Mar 2008 to Mar 2009
Managed 200+ globally distributed staff and $100B divestiture to global banking group, BNP Paribas S.A., Countrywide acquisition, and others. Oversaw divestiture of resources, technology, and operations as single-point-of-contact between banks. Ensured consistent compliance with regulatory requirements.
Single Point of Contact for largest M&A done worldwide with budget of $100 Billion and over 200 reports globally.
Facilitated change management and issue resolution, communicating cross-functionally across internal lines of business.
Built new trading floor in NYC, leasing and building out office space for 25K employees worldwide, and built / installed 4 mega-data warehouses in 4 countries, all on time and under budget by $40B.
Won rapid recognition for success and expertise, earning selection to support various stages of major acquisitions, including Countrywide and LaSalle.
Overcame issues with project understaffing at BNP Paribas, leveraging communication and relationship development acumen that drove performance and influence resource allocation.
Environment: SAP, MS Project, Azure, AWS, Oracle.
Various Sys Admin and Network Engineering position, Silicon Valley, CA – contract
ADP IMS (MEDICAL CLAIMS),
Director, IT / Operations- Bethesda, MD Apr 1997 – Dec 2000
Managed 14 offices distributed from Michigan to Florida, leading team of 15 and overseeing 14K data entry staff. Held responsibility for technology and support functions for data centers and data entry operations. Defined data center operations, policies, and procedures for Windows, UNIX, Novell, and OS2 environments and implemented / managed Citrix farm, including all staff training.
Streamlined or eliminated VLANS which were impeding medical claim processing.
Launched Help Desk operations for 2K OS2 users.
Education and Certifications
Bachelor of Science (BS), Medicine / Foreign Language, University of Kansas, Lawrence, KS
Coursework, Master of Science (MS), Information Management, University of California - Berkeley, Berkeley, CA
SCRUM – currently working on certification from VMedu
Waterfall, Agile, Iterative SDLC Methodologies, SCRUM MS Project, SAP, Azure, AWS, SAP, Oracle, PeopleSoft, AWS, Windows, Linux, UNIX, OS2, MS Exchange, Open Source, Lotus Notes, NetIQ, Tivoli, HP OpenView, Google Cloud, Cisco Works, MS Office Suite, Clarity, Peregrine, WebSphere, ServiceNow