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Manager Front Office

Location:
Cairo, Cairo Governorate, Egypt
Posted:
February 20, 2020

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Resume:

Personal Information

Nationality:

Egyptian

Date of Birth:

** *** ****

Marital Status:

Residence

Married - 3 children (aged 19,18 & 16 years old)

Heliopolis – Ard El Golf - Cairo

Language Skills:

Arabic,English & German

Current location:

Alexandria – Egypt

Phone:

Email:

+2-010*-***-**** / +2-012*-***-****

adbvwm@r.postjobfree.com

Experience

Helnan Palestine Hotel – Alexandria, Egypt May 17 - Current

Hotel Manager

Facilities: A 5* Deluxe state hotel – 220 rooms and 8 F&B outlets & Ballrooms.

Website: www.helnan.com

Reporting to: Hotel General Manager

Responsibilities Ensuring the smooth operations of the hotel daily routine work,

Maintaining the company quality standards

Ensuring Top VIPs ‘guest satisfaction within the entire hotel operations

Increasing the percentage of repeaters guests

Maximizing hotel revenues and controlling the expenses

Achievements: The hotel team successfully hosted the Presidential official visit during April 2018, welcoming both the Greek and Cyprus official Presidential delegation to Alexandria City.

The hotel team successfully organized and accommodated many seminars and annual official and medical meetings, conferences and workshops.

Within the hotel premises, the US General Consulate in Alexandria City, is located.

The hotel is considered the official place accommodating the state officials and ministers while visiting Alexandria City.

Helnan Marina Sharm Hotel – SSH, Egypt June 16 – April 17

Hotel Manager

Facilities: A 4* Deluxe hotel – 300 rooms and 4 F&B outlets & Ballroom.

Website: www.helnan.com

Reporting to: Regional General Manager

Responsibilities Ensuring the smooth operations of the hotel daily routine work,

Maintaining the company quality standards

Ensuring guests’ satisfaction

Increasing the percentage of repeaters guests

Maximizing hotel revenues and controlling the expenses

Reason for leaving: Transferred by the company to sister hotel, Helnan Palestine Hotel, Alexandria.

Iberotel Lido Sharm – SSH, Egypt Oct 10 – Dec15

General Manager

Facilities: A 4* Boutique hotel – 76 rooms and 4 F&B outlets.

Website: www.jaz.travel

Reporting to: General Manager JAZ Hotels & Resorts

Responsibilities Ensuring the smooth operations of the hotel daily routine work,

Maintaining the company quality standards

Ensuring guest satisfaction on the entire hotel operations

Increasing the percentage of repeaters guests

Maximizing hotel revenues and controlling the expenses

Achievements: The hotel team achieved the following awards;

Green Star Hotel (5* Category) – 2012 & 2014

Trip–Advisor Best Travellers’ Choice 2012 & 2015

TUI Blue Award – Golden level – Hotel General Guests’ satisfaction Award - 2012

Trip-Advisor Certificate of Excellence –2011&2012 & 2013 & 2014

Travel Life Golden Award - 2011 & 2012&2014

2nd Best 4 Star Hotel in Naama Bay – by Trivago.uk 2011& 2012

3rd Best Iberotel Hotel in South Sinai – by Trivago.uk 2011& 2012

Reason for leaving: End of management company contract due to business deterioration in South Sinai Area, Egypt.

Iberotel Aswan – Aswan, Egypt Pre-Opening May 09 – Sep 09

Soft Opening Oct 09 – Sep 10

General Manager

Facilities: A 5* Deluxe hotel – 195 rooms and 6 F&B outlets.

Website: www.jaz.travel

Reporting to: Chief Operating Officer

Reason to move: Transferred by the company to sister hotel; Iberotel Lido Sharm.

Iberotel Luxor – Luxor, Egypt Dec 07 till Oct 09

General Manager

Facilities: A 4* Deluxe hotel – 185 rooms and 6 F&B outlets.

Website: www.jaz.travel

Reporting to: Chief Operating Officer

Reason to move: Transferred by the company to sister hotel; Iberotel Aswan.

Iberotel Dahabeya – Dahab, Egypt Dec 05 till Nov 07

Hotel Manager

Facilities: A 4* Deluxe hotel - 144 rooms, and 5 F&B outlets

Website: www.jaz.travel

Reporting to: Chief Operating Officer

Achievements: The hotel team achieved the TUI Holly award for the year 2006.

The hotel is rated as the best hotel in South Sinai Region for 2007, by L’ Tur; one of the biggest international website based tour operator; as well as the Egyptian Ministry of Tourism. Also the hotel is rated as on of the best 99 hotels world wide, for the year 2007, rated by the (www.hollidaycheck.de) website.

Reason to move: Transferred by the company to sister hotel; Iberotel Luxor.

Iberotel Palace Hotel - SSH, Egypt Jan 04 to Nov 05

Rooms Division Manager

Facilities: A 5* Deluxe hotel with 254 rooms & 8 F&B outlets.

Website: www.jaz.travel

Reporting to: General Manager

Responsibilities: Overseeing all Rooms Division Operational Departments,

Including FO, HK, Laundry, Security, Daytime Animation, as well as Recreation Departments.

Ensuring all policies and procedures are adhered to, in order to guarantee the highest levels of customer service.

Controlling departmental expenditure to meet budget constraints

Representing the Hotel GM during his vacations, and in charge of the day-to-day hotel operations, during his absence.

Achievements: The designation of Certified Hotel Supervisor (CHS) from the

American Hotel & Lodging Association. Sep 2004

Maintaining an average year to day occupancy of 90% for the year 2004.

The hotel team achieved the TUI Holly award for the years 2002, 2003 and 2004 as well as Thomson Golden Medal for summer 2005.

Replaced the GM of our sister hotel, Iberotel Club Fanara & Residence, during his vacation, in the month of September 2005.

Reason to move: Transferred by the company to sister hotel; Iberotel Dahabeya.

Sonesta Beach Resort, SSH, Egypt Dec 02 to Dec 03

Director of Front Office Operations

Facilities: A 5* deluxe resort with 520 rooms & suites & 11 F&B outlets

Website: www.sonesta.com

Reporting to: General Manager

Responsibilities: Overseeing all Front Office operations and departments

Managing a team of 16 Staff members

Ensuring all policies and procedures are adhered to, in order to guarantee the highest levels of customer service.

Controlling departmental expenditure to meet budget constraints

Achievements: Pre-opening experience, 120 rooms, and last phase of the resort.

Managing successfully to combine the occupancy of two different Italian Clubs running full capacity in one season, along with other FIT and corporate accounts.

Reason to move on: To continue up with the hospitality career with different company

Le Meridian Makadi Bay, HRG, Egypt Mar 01 to Nov 02

Front Office Manager

Facilities: A 5* resort with 900 rooms, and 12 F&B outlets

Website: www.lemeriden.com

Reporting to: Deputy General Manager

Responsibilities: Ensuring the smooth operation of all Front Office departments,

as well as Reservations.

Ensuring quality standards are met & adhered to, in order to guarantee the highest level of customer service

Achievements: Successfully handing all incentive groups visiting the resort

Reason to move on: To move back to Sharm El Sheikh.

AMITRADE for Commerce & Contracting, Cairo, Egypt Sept 98 to Dec 00

Assistant Commercial Manager

Facilities: Sole distributor for TOSHIBA elevators & escalators in Egypt

Reporting to: Commercial Manager / Company Managing Director.

Responsibilities: Preparing & reviewing financial quotations & offers as well as maintaining the communication channels with both the supplier in

Japan & potential customers in Egypt.

Building up a strong marketing & commercial database

Achievements: Assisted in achieving a sales volume of $3.500.000/- within the

first 18 months of operations

Reason to move on: Preferred to return to the hospitality career, as company owner decided to freeze the business in Egypt. (Lakah Group)

Sonesta Beach Resort, SSH, Egypt, Nov 94 to Aug 98

Front Office Manager

Facilities: A 5* resort property with 228 rooms and 5 F&B outlets

Website: www.sonesta.com

Reporting to: EAM i/c of Rooms and / or Hotel General Manager

Responsibilities: Managing all Front Office operations, with a team of 18 staff

Responsible for all hiring, training, and retaining of all Front Office staff

Maintaining good communication channels with all departments, as well as various tour operators and travel agents

Achievements: Maintaining an average 78% occupancy for the year 1996, 1997, 1998, in conjunction with the reservations & Sales departments,

by utilizing the back to back adhoc business, incentive groups,

Corporate accounts and FIT business

Reason to move on: To settle in Cairo, joining the Lakah Group of companies.

Novotel Aquamarine Hotel, SSH, Egypt Jan 94 to Sept 94

Assistant Front Office Manager

Facilities: A 4* hotel with 150 rooms and 4 Food & Beverage outlets, part of the Accor group.

Website: www.accorhotels.com

Reporting to: Resident Manager

Responsibilities: Supervising the Front Office department consisting 12 staff

Supervising guest leisure activity

Reason to move on: To join the Sonesta Beach Resort - opening team.

The Oberoi, Damman, Kingdom of Saudi Arabia Sept 89 to Dec 93

Front Office Supervisor

The Oberoi, Aswan, Egypt Dec 88 to Aug 89

Front Desk Receptionist

The Plaza Hotel, Alexandria, Egypt June 87 to Nov 88

Front Desk Agent

Computer Knowledge

Microsoft Word, Excel, Office applications, Lotus 123, Fidelio & Opera – Hotel Computer Systems – and Internet

Education Record

2004 CHS – Certified Hotel Supervisor, designation awarded by the American Hotel & Lodging Associations (AH& LA).

2001 European Management Centre, Egypt Hotel management course, including studying internal & external factors influencing the Hotel industry

1998 CAME, Cairo, Egypt L/C Applications in foreign trade & different ways of utilizing

them as method of payment

1992 to 1993 American Hotel & Motel Association (AH&MA)

Front Office Procedures, Hospitality Industry Computer Systems

& Housekeeping Management

1983 to 1987 Faculty of Tourism & Hotels, Alexandria University, Egypt

Bachelor in Tourism & Hotel Management

Training Record

July 2000 Commercial and technical training for TOSHIBA elevators CV-150 series conducted by TOSHIBA Corporation – Japan

June 1998 Communication Dynamics and Performance Management seminar conducted by Sonesta Hotels & Nile Cruises – Egypt.

Sept1996 Management Development Seminar, conducted by Sonesta International Corporation – USA.

Oct 1995 Management Development Series, conducted by Sonesta Hotels & Nile Cruises – Egypt.

May 1995 Personal Service Training Program, conducted by Sonesta Hotels & Nile cruises – Egypt.

Interests

Driving, swimming, listing to soft music and travelling

Hospitality References

-Mr. Uli Huth; Owners’ Representative – Radamis for Hotels & Touristic Resorts – Cairo, Egypt. Tel: +2-012*-***-**** / Email: adbvwm@r.postjobfree.com

-Mr. Stephane Franco; Chief Operating Officer – OTI Hotels & Resorts – Turkey.

Email: adbvwm@r.postjobfree.com

-Mr. Ashraf Wahba; General Manager Pyramids Steinberger Hotel – Giza, Egypt. Tel: +2-010*-****-*** / Email: adbvwm@r.postjobfree.com

-Mr. H R Frutiger; Retired Hotelier – Ex General Manager, Movenpick Resort & Spa Karon Beach Phuket – Thailand Tel: +60-17-229**** Email; adbvwm@r.postjobfree.com

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-Mr. Werner Gessner; Hotels Consultant Ex General Manager, Germany

Tel: +49-173-***-**** / Email: adbvwm@r.postjobfree.com

Personal Profile

Focused to targets & tasks - Guests’ service oriented.

Hands on

Committed to work, with the ability of getting things done

Fixable to changes, willing to learn new ideas and ways of implementing and performing tasks



Contact this candidate