Leslie Lucas
**** ***** ***** **. **********, VA 22306 703-***-**** adbvvi@r.postjobfree.com
PROFESSIONAL SUMMARY
Well-qualified professional with more than 20 years of experience in an office environment with extensive knowledge in all aspects of accounts receivables and collections in a variety of environments. Demonstrated ability to provide superior customer service while remaining focused on quality and exceeding goals. Excellent research and problem solving skills.
PROFESSIONAL EXPERIENCE
Western Express, LLC – Upper Marlboro, MD 11/17 – 8/19
Accounts Receivable Specialist
Prepare and submit invoices to company clients to include Department of Defense, Department of State and commercial accounts
Review and process payments ensuring accuracy and timeliness to avoid any problems
Conduct research and follow-up on any overdue/outstanding invoices and assist in resolution
Interact directly with clients and visitors to provide information, conduct research and assist in resolving questions or concerns
On-site client visits to ensure that we are providing the best services possible
Responsible for inventory and ordering office supplies to remain in budget
Planning, coordinating and facilitating company events
Mentor new employees and provide assistance in setting up work stations, equipment and sharing standard company policies and procedures
Work collaboratively with other team members to meet project deadlines and company goals
Silverman Theologou, LLP – North Bethesda, MD 6/14 – 5/17
Paralegal
Drafted legal documentation for lawsuits for cases in several states (CA, D.C., MD, NJ, PA and VA). Prepared Draft: Stipulation, Dismissal, Satisfaction of Judgment, Garnishments, Suggestion of Bankruptcy, Proof of claims, Estate Claims and Property Liens. Responsible for filing all drafts in appropriate court and ensuring that lawsuits were sent to Process Server.
Interaction with a variety of clients, defendants, other attorneys and court staff to include both written and verbal communication
Maintained court calendar for attorney
Researched information, gathered data and records for to prepare attorney for court hearings
Reviewed all incoming payments and posted to correct account and resolved any problems
Secor-Group – Washington, DC 11/11 – 1/14
Security Storage Company
Accounts Receivable Specialist
Generated monthly statements to customers
Received and processed all incoming payments and accurately posted to customer accounts
Responsible for research to locate delinquent customers and negotiated payment arrangements
Prepared documentation for Credit Department if customer was non-responsive
Created and maintained all records and documentation regarding collection attempts
Initiated repossession proceedings if accounts not paid as negotiated and involved in setting up auctions on contents of unpaid/unclaimed items in storage
Completed a variety of other accounting/financial responsibilities/administrative support work
Laid off
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Nationwide Collection– Washington, DC 6/10 – 11/11
Medical Debt Collector
Responsible for locating and negotiating payment arrangements on unpaid medical debt
Complied with all collection laws and company policies and processes for debt collection
Maintained accurate documentation on all contact, arrangements made and debt collected
Axiant, LLP/ Law firm of Mann, Bracken, LLP
Formerly Wolpoff & Abramson - Rockville, MD 7/05 – 12/09
Paralegal/Collection
Held several positions while employed, progressing to higher level positions
Team Leader for Mail Team:
Responsible for managing incoming and outgoing communications and mail for Rockville and regional offices and included processing, legal documents, dismissals, motions and notices of appearances. Supervised a team of 8 employees.
Special Process Server:
Prepared summons, complaints, warrants in debts and garnishments and made necessary arrangements for outside process servers to serve to defendants.
Paralegal:
Conducted research for attorneys and prepared legal documents
Handled attorneys daily dockets and served as liaison with the courts on behalf of attorneys
Court Liaison:
Filed necessary court paperwork for summons, complaints, warrant in debt, garnishments, judgments, interrogatories, motions, liens, records of deeds, stipulations and conjunctions (in the states of MD, CD, VA and DE)
Paralegal Debt Collector:
Assisted attorneys in collection of money due from defendants
Responsible for collection of debt with cases involving default on credit cards, retail, medical, repossessions on car loans, cell phones, furniture and store loans
Company filed for bankruptcy
Capital Revenue Management (CRM) – Silver Spring, MD 4/01 – 5/05
Litigations Operations Manager
Responsible for collections to include skip tracing, litigation processing through and including filing Complaints (MD), Summons (DC) and Warrants in Debt (VA)
Handled mortgage repossessions and legal process serving
Acted as liaison between defendant and client and demonstrated excellent negotiating skills in the successful collection of debt, having debtors sign consent judgment orders or consent agreements to aid legal collection practice
Increased gross dollars collected to almost double in first three months of employment
NCO Attorney Network - Washington, DC 5/98 – 3/01
Formerly McNeily & Rosenfield, LLP
Paralegal Debt Collector
Handled accounts receivables via a Predictive Dialing System and worked with customers to resolve both credit and collection issues
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Responded to a high volume of customer inquiries relative to many topics of concern to them
Responsible for initial customer contact/relations and on-going communication during large acquisitions on groups of retail, banking and medical accounts
Excellent track record of exceeding monthly goals in a fast-paced production environment
Columbia Financial Corporation – Annandale, VA 8/97 – 5/98
Military Debt Counselor/Credit Counselor
Processed loans for military personnel
Provided customer service and collection efforts on delinquent accounts
Utilized skip tracing techniques to locate debtors, when necessary
Negotiated payment arrangements to resolve delinquencies
US Credit Collections – Annandale, VA 10/95 – 8/97
Medical Debt Collector
Provided customer service support
Responsible for billing and collections for major medical providers nationwide
Negotiated repayment arrangements with delinquent accounts
Responded to insurance claim inquiries
Managed a high volume of calls using Predictive Dialer collections
Processed legal correspondence
Pentagon Federal Credit Union – Alexandria, VA 6/89 – 2/95
Delinquent Credit Counselor
Developed and implemented credit and collections programs
Maintained cash flow of $75M in annual revenues
Ensured accuracy of customer billing
Recruited and managed a staff of 10 team members. Developed job descriptions and established performance criteria and performance appraisals
EDUCATION
Associates Degree – Computer Science
Hardbarger Jr. College – Raleigh, NC