CLIENT ACCOUNT RELATIONS SPECIALIST
Accomplished, high-performing, customer-oriented professional with extensive experience successfully overseeing and directing new and existing customer and account relationships proven to drive scalable organizational growth. Adept at building and developing cross-functional relationships. Excellent communication, strategic thinking and team orientation. Key competencies include:
New Business Account Management Relationship Management Client Services Product Launch Microsoft Word, Excel, PowerPoint Visio Target Process Salesforce Presentation Skills
Cisive (CARCO Group, Inc.), Holtsville, NY November 2007 to December 2019
Vice President, Client Relations, March 2016 – December 2019
Senior Director of Client Relations, April 2015 – March 2016
Key Account Manager, April 2011 – April 2015
Executive Assistant to the CEO and CIO, November 2007 – April 2011
Oversaw all customer facing departments such as client services, account management and help desk and managed book of business in excess of $25M.
•Managed end-to-end customer journey, from onboarding to adoption to renewal and success.
•Set up and designed customer KPIs to help the talent acquisition community meet hiring goals.
•Key point of escalation for all issues impacting the client services organization and helped to resolve roadblocks.
•Delivered on and actively managed against account plan, targets and business objectives.
•Structured account strategy based on understanding client needs and developing client relationships at all levels.
•Oversaw contract compliance and service level fulfillment.
•Cultivated trusting relationships with internal team members, account/client services team, executive stakeholders, business development, support team and subject matter experts.
•Conducted and presented at Quarterly Business Reviews.
•Supported new business development opportunities by taking part and contributing to all prospect meetings.
•Introduced $1 million, annually, in new products and upsell opportunities to all clients.
•Proficient in account management and client retention.
•Assumed overall financial responsibility for relationship with client – managing growth planning, revenue growth and profitability.
Arrow Electronics, Melville, NY January 2003 – October 2007
Compensation Analyst, 2005-2007
Executive Assistant, 2003-2005
Oversaw accurate management, administration and execution of comprehensive departmental compensation programs.
•Administered the Employee Stock Option Plan, Deferred Compensation Plan and managed 401K loan approvals.
•Prepared Compensation Committee materials for Board of Directors Meetings.
ADDITIONAL RELEVANT EXPERIENCE
Symbol Technologies SAP Power User/Reporting Administrator
Linotype-Hell Executive Assistant to CFO
AnnTaylor, Inc., Executive Assistant to Vice Chairman
Bachelor of Arts Coursework, Dowling College, Oakdale, NY
Briarcliff Business School, Garden City, NY - Secretarial Degree