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Training Support

Bremerton, WA
February 20, 2020

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**** **** ***** *********,** ***** 360-***-****


Seeking employment in a field where I know I can Excel and enjoy the work of arborculture


Previous experience in arborculture working with many of the tools of the trade from working on the ground to becoming a junior climber.


Junior Climber(Arborists of Washington Inc.)


Junior climber role has been working with learning to climb for the last 3 months, currently performing clean out without a chain saw only using a handsaw.

Bucking rounds from removals

Ground work including driving the company truck, operating the chipper, training new hires, pruning and hedging, cleaning up after each job.

Client Technical Analyst II(Customer Support+ Technical Support) 05/09/2016- 03/29/2019 CDK Global

•Support to business clients running a recreational dealership

•SQL (PostgreSQL) Correcting database issues with SQL scripts and queries to research issues.

•Accounting (Accounts Payable, Accounts Receivable, General Ledger Reconciliation, Profit & Loss Statements) Supporting accounting inquiries, payroll inquiries.

•Jira (Project board) for submitting product issues and prioritizing break fixes

•Vision(Note taking system) for documenting customer notes of issues and change requests.

Software Support (Contractor – 3M Health Information Systems) 08/01/2015 08/01/2015– 05/09/2016 TekSystems

•Customer Support

•Training On use of Online training portal and training courses

•User Password Resets/User Setup for online site for training for medical coding software.

Helpdesk Technician 11/2014- 05/2014 Alorica inc (GeekSquad Project)

•Printer Installs

•Virus removal

•PC tune ups

•Email troubleshooting – Outlook setup, issues with receiving emails, configuration

•Setup applications- Installing programs such as antivirus suites, Microsoft suite, any requested client program.

Call Center Supervisor 10/2012 – 11/2013 Xerox (Version Wireless Project)

•Manage team between 8-12 customer support representatives

•Handle Monthly Metric Reviews with Employees

•Take Escalated calls from clients for billing issues, device upgrades, troubleshooting devices.

•Metric Reports

•Training new hires on daily procedures including usage of ticketing system, how to activate mobile devices,

•Answer billing and device upgrade inquires


High School Diploma Graduated 06/16/2008

Bremerton High School

Bremerton, WA 98310


Communicate internal and external knowledge to provide better practice through change request and internal knowledge base.


Domaninque Loosli Former crew lead @ AOW 360-***-****

Jaberry Young former coworker@ AOW 360-***-****

Jaimie Vaio former coworker@ AOW 360-***-****

Logan Cole Coworker 385-***-****

Kevin Broeder Coworker 801-***-****

Robert Petersen Coworker 801-***-****

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