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Manager Customer Service

Location:
East London, Eastern Cape, South Africa
Salary:
Makert Related salary
Posted:
February 20, 2020

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Resume:

Curriculum Vitae – Nombulelo Mahola

Date of birth: 14 August 1994 · Email: adbvtq@r.postjobfree.com ·Mobile: 071*******

Address: No 8 Ekuphumleni, Heaven Hills South, East London 5201

PROFILE

I am a 25 years old lady who is very vibrant, optimistic, extrovert and a friendly young lady who is passion-driven and positive in life. Looking for an industry where my skills, experience and knowledge will be utilized. I have good communication skills, telephone skills. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa and English fluently.

EDUCATIONAL BACKGROUND

Period: 3 years

Qualification: N6 Certificate in Management Assistant

Institution: Lovedale Tvet College

Year: 2011

Qualification: Matric

Institution: Kama High School

Subjects: Life Sciences, Geography, Tourism, English, Xhosa and Life Orientation.

WORK EXPERIENCE

02 September 2019-Current Date

Operations assistant At SB Group LTD/Hollard

Assisting Sales and Operations Manager with day to day Duties.

Daily reports

Weekly reports

Monthly reports

Claims(Capture Hollard claims and escalate if Complicated)

Filling of documents

Handling incoming calls

Performance coaching

Monthly commissions

Responsible for all Operations duties (when Operations Manager is off duty or on leave)

Managing Sales on daily basis

Accountable for all Operations Managers duties (when Operations Manager is on days off or on leave)

Performance reports and sales analysis

Assist when investigations take place

Taking minutes in meetings

Ensuring all e-mails for the day are answered

Making stationary, refreshments and cleaning orders for all branches

Updating weekly trackers

Make sure all branches have enough promotional material

Monthly incentives

March 2017 -September 2019 Sales Consultant And Till Operator At Woolworths

Answer all incoming calls

Customer Service

Welcoming customers and providing advice or recommendations

Balancing the cash register

Generating reports for credit and debit sales

Operating scanners, scales, cash registers, and other electronics

SKILLS AND COMPETENCIES

Customer Service

Generic Engineering skills

Professional

Telephone skills

Computer Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Organizational skills

Honesty and integrity

Decision Making

Leadership and management ability

Hobbies and Interests

Reading

Travelling

Communication

Self-motivation

Adaptability

REFERENCE

Name: Mrs. E Stofile

Designation: Business Manager at SB group

Contact number: 043-***-**** / 082*******

Email: adbvtq@r.postjobfree.com

Name: Mr L Maru

Designation: Line Manager at Woolworths

Contact Number: 083-***-****/ 043-***-****

Name: Ms N Matyolweni

Designation: Administrative Clerk at Kama High School

Contact Number: 079-***-****



Contact this candidate