Curriculum Vitae

BENEDICT JINDWA DALLA.

P.O Box 80004 - 80100 Mombasa, Kenya

Telephone N0.: +254*********.

Email: adbvs4@r.postjobfree.com

Bio Data

Gender: Male

Nationality: Kenyan

Personal Profile

A result-driven professional having pursued a Certificate in Catering and Accommodation. I am ambitious, innovative, and a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I have gained some experience of having worked in different organizations. I desire to work within a challenging and rewarding environment, which will give me an opportunity to utilize my acquired skills, apply my academic knowledge leading to both personal and organizational growth.

Education

May 2006 - June 2008

Certificate in Catering and Accommodation

Mombasa Polytechnic University College

March-May 2006

Certificate in Computer Proficiency

Mombasa college of professional studies.

2004 - 2005

Kenya Certificate of Secondary Education

Kilindini Secondary School

1999- 2000

Kenya Certificate of Primary Education

Taita Academy Primary School

Skills

Administrative Skills: Ability to understand and apply current hospitality guidelines, system updates and revisions, and policy changes.

Planning and Organizing: Planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner.

Analytical and Problem solving: I have the ability to visualize, solve problems in the best way and make accurate and informed decisions.

ICT Competence: Good command of Microsoft Office tools, word processing, data handling and processing, presentation and internet.

Work Experience

3rd April 2017 - 31st January 2020, Park Inn by Radisson Nairobi (Opened).

Position: Bellman / Front Desk Agent / Switchboard Operator.

Responsibilities:

Checks the daily arrival list for VVIP's or guests with special need.

Makes guest reservations for air or other forms of transportation when requested

Store any luggage guests have

Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities

Ensure that all bags and other guest effects are properly tagged and get to the right room.

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

Run errands for guests and employers. Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.

Provides guests with information about attractions, facilities, services, and activities in or outside the property.

Check-in and check-out guest to the hotel.

Assist the guests with directions.

Answering calls and transferring calls to the proper people within the facility.

Act as part of the room service team and take room service orders.

Explain the features of the rooms and accommodations facilities.

Register & process guests and their assigned rooms.

Logs all wake-up call requests and performs wake-up call services

Provides information about hotel services to guests.

June 2014- February 2017

Mambo Italia Restaurant

Position: Head Waiter.

Responsibilities:

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.

To communicate with other Restaurant staff and departments.

To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events.

To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilized at all times.

To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.

To take responsibility for service in the area of the Restaurant under your responsibility during your shift.

To assist the Restaurant Manager and their Assistants in the preparation and presentation of training programmers, briefings and SOP’s.

To report, monitor or handle small disciplinary matters

To welcome, sit and take food orders from guests in the Lounge or Restaurant.

To ensure that service is at all times performed in a professional manner following standards set.

To ensure that the billing procedure is thorough, correct and signed at completion of each meal.

To collate information and feedback while attending all staff briefings before each service.

July 2013-December 2013

Carnivore Restaurant.

Position: Waiter

Responsibilities:

Welcoming guests to the restaurant and sitting them down and ensuring there feel important.

Serving guests in the Restaurant with meals and drinks

Cleaning guests’ table and refilling the condiments

Reconciling the guest bills and bill them.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Explain how various menu items are prepared, describing ingredients and cooking methods.

May 2012 – May 2013

The Boma Hotel (Opened)

Position: Bellman

Responsibilities:

Checks the daily arrival list for VVIP's or guests with special need.

To be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

Tag baggages it and return the identification slips to guests.

Assists guests with luggage to the lobby.

Escort guests to room, placing luggage in room assigned by front desk.

Inspects guest room for order and adequate supplies and informs guests of room amenities

Delivers faxes, messages, packages and flowers to guest’s rooms and other offices.

Provide items on loan to guest and collect the items back from guest before departure.

Inform Front Desk cashier to charge items given on loan, in case there is any charges applicable.

Ensure the efficient delivery and collection of group luggage.

Ensure that the guest has verified that all luggage has been accounted for.

Ensure safe storage and collect ticketing of guest coats and personal items.

Assist guest with Long term luggage storage requests / Left luggage requests.

Update and file the left luggage request form/long term luggage request form.

Update the luggage movement register.

Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

Assist the senior Concierge on duty with his/her duties during busy periods and breaks.

Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

To provide an efficient luggage storage, delivery and collection service.

Perform any other works as and when assigned by the management.

Additional Information

Certifications

December 2016: Certificate of the most dynamic employee of the year at Mambo Italia.

December 2015: Letter of Attendance 5-day service training at Mambo Italia.

August 2018: Certificate of the Employee of the Month at Park inn by Radisson.

Hobbies and Interests

Cooking

Travelling

Socializing

Networking

Referees

1.Moses Matu

Night Auditor/Night Manager

Park Inn by Radisson Nairobi Westlands,

Contact: +254*********

Email: adbvs4@r.postjobfree.com

2.James Manyange

Security Supervisor,

Movenpick Hotel and Residence,

Contact: +254*********

Email: adbvs4@r.postjobfree.com

3.Mercy Macharia,

Front Office Manager,

Park Inn by Radisson Nairobi Westlands,

Contact: +254*********

Email: adbvs4@r.postjobfree.com.

Contact this candidate