CURRICULUM VITAE

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Anoop Muraleedharan

On Visiting Visa

Contact Details: Mob No: +971-*********

Email: adbvq2@r.postjobfree.com

Career Objective

To obtain a challenging position within a growing organization where my illustrious customer experience of over ten years with reckonable achievements can be effectively utilized for increased customer satisfaction and for progress of all revenue generating channels.

Professional Experience:

ASSISTANT OUTLETS MANAGER JAN 2019 to JAN 2020

Saken Village – Jubail, K.S.A

“Saken Village” Saken Village is a private luxurious compound in the city of Jubail. It is designed and built for living a lifestyle of comfort amid landscaped lush green surroundings with wide variety of recreational venues, restaurants and around the clock security to provide a beautiful and safe environment to residents.

KEY ROLES & RESPONSIBILITIES

• Motivate, discipline, direct and supervise the work of all employees in the restaurant

• Develop and maintain training programs to ensure a high degree of staff professionalism

• Manage day-to-day operations of the restaurant

• Handle complaints and make effective service recovery

• Ensure standards are being followed in accordance with F&B policies and procedures

• Ensure all employees have full product knowledge

• Regularly inspect food & beverage quality

• Follow established and proper Accounting procedure.

• Conduct daily roll plays and ensure employees adhere to grooming standards

• Liaise with stewarding on inventory and breakage control

• Establish guest database with preference records of regular guests

• Schedule employees to maintain Hotel's service standards within budgeted labour costs

• Assign responsibilities to subordinates and conduct regular performance checks

• Implement weekly cleaning schedules for operating equipment

• Control stock of all equipment in the restaurant

• Constantly monitor staff's appearance, attitude and degree of professionalism

ASISTANT RESTAURANT MANAGER NOV 2016 to NOV 2018

MERCURE VALUE HOTEL – RIYADH K.S.A

Mercure Value Hotel is a 4-star venue that offers accommodation in a business area of Riyadh. The property comprises 136 exquisite rooms. A safe deposit box, a gift store and a hairdresser are available for guests to use. It is situated in Riyadh, 3.7 km from Saqer-Aljazirah Aviation Museum and 2.5 km from Sony. A short distance to a ship terminal enables you to get to Microsoft Riadh in no time.

KEY ROLES & RESPONSIBILITIES

• Supervise day-to-day activities and assist in the food and beverage outlets

• Create innovative programs and promotions that drive revenue through increased guest patronage

• Aid in all financial budgeting operations to maximize profitability

• Conduct regular training sessions with the assigned team in line with departmental SOP’s. • Conduct the job training of future Assistant Manager’s if the situation calls for.

• Evaluate the performance of the assigned team and internal promotions.

• Handle the welcome and seating of arriving guests with the assistance of the hostess.

• Resolve guest complaints immediately.

• Be actively involved in the outlets promotional activities.

• Establish a close working relationship with the kitchen and liaises with the chef about menu changes and menu presentations.

• Giving instruction and recommendations to employees to complete daily tasks

• Controls food and beverage inventory and maintains the stock

• Understands and follow up on health, safety, fire and emergency procedures and reports accidents and safety hazards.

• Follows up on clean uniforms and that the highest standards of grooming and personal hygiene of the staff are maintained

• Attends meetings as directed or required

SENIOR FOOD AND BEVERAGE SUPERVISOR NOV 2013 TO OCT 2015

EMIRATES CONCORDE HOTEL AND APPARTMENTS DUBAI,U A E

Located in an exhibition area of Dubai, the 4-star Emirates Concorde Hotel offers an aqua park, a sundeck and deckchairs. This deluxe venue, built in 2003, is decorated in a traditional style. The accommodation provides the sea views, while airport shuttles, dry cleaning and concierge service are available.

KEYS AND RESPONSIBILITIES

Supervise day-to-day shift activities of one or more food and beverage outlets

Inspected restaurant daily to ensure high quality food and food presentation and cleanliness

Trained and scheduled employees to ensure proper coverage of proper out let sheduled

Responsible for adhering to cash and check/credit policies and procedures

Conducted pre-shift meetings to inform staff of daily events or changes

Maintain procedures to ensure the security and proper storage of room service inventory and equipment

Routinely greeted guests, served food and beverage, took reservations, and maintained reservations book when applicable

F&B CAPTAIN AND RESTAURANT SUPERVISOR MAY 2011 to JULY 2013

NOVOTEL HOTEL .DAMMAM,K.S.A

Located along Dammam Al Khobar Highway, this 4-star hotel is a 40-minute drive from King Fahad International Airport.

KEYS AND RESPONSIBILITIES

Assisting the outlet manager to ensure that the bar operation is smooth and revenue targets are met as well as maintaining high cost effectiveness

Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.

Prepare drink orders for guests according to specified recipes using measuring systems.

Provide a friendly personal and a willingness to interact.

Provide professional and friendly guest services.

WAITER

EMIRATES FIRST CLASS LOUNGE (EKFC) DUBAI,U A E JULY 2008 TO AUGUST 2010

The Emirates first class lounge in the A380 concourse is massive. Emirates has designed one of the most innovative lounges in the world. Rather than just having a first class lounge, they’ve basically designed a first class concourse. The lounge spreads the entire length of the terminal, and then you can board your flight directly through the lounge.

KEYS AND RESPONSIBILITIES

oTrained in various outlets within the department especially bar,restaurant,coffe lounge and banquet

oSuggests food and beverages to be well versed with the menu, method of preparation and accompaniments.

oCleans and polishes Glassware, China ware, hollowware and flatware.

oMaintains cleanliness and miss-en-place level at working station and service pantry for smooth operation.

Accomplishments and skills

Pre-opening expertise

Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Expert in Microsoft,foodics and IDS System

Proven record to up sell and promote property facilities and services

Been awarded highest up seller.

Awarded employee of month in year 2o12 from Novotel hotel

Done Elementary food hygiene training from EKFC Certified by R E H Institute of Scotland

Done f&b essential training from Novotel hotel By ACCOR GROUP

Education

3 YEAR DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY FROM NAIPUNNY INSTITUTE OF MANAGEMENT AFILATED BY KERALA GOVERNMENT 2005-2008

~ Completed Three years diploma with additional industrial exposure training

PRACTICLE TRAININGS

During hotel management course completed practice in f&b service department & f&b production

Languages: English, Hindi, Arabic, Tamil, Malayalam

Personal Information

Date of birth : 10/05/1988

Place of birth : kerala - India

Nationality : Indian

Mother Tongue : Malayalam

Religious Affiliation : Hindu

Passport No : S 1250109

REFERENCES:

Name – Ashfaq Ahmed

Company - Saken Village Compound

Assistant Property Manager

Address- Saken Village Compound,Jubail,ksa

Email- adbvq2@r.postjobfree.com

Contact number - +966-*********

Name Mr : Ranjith Mathew

Company- Emirates Flight Catering

Assistant f&b manager

Address – Emirates 1St Class Lounge, Dubai,UAE

Email - adbvq2@r.postjobfree.com

Contact number -+971*********

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